Nancy Dropbox Community Moderator

Thanks for posting this on our Community, @"brokenmusic"! Can you clarify what plan you’re currently on? If you're on a Dropbox team, for example, there's an additional setting the admin needs to check to help with the migration. If that’s not the case though, I’d like to know the current syncing status and app version of…

Hey @"aotu", sorry for judging you. I was wondering if you had the chance to go through my previous post.

Hi again, @"martin49". Since your old Dropbox account is an upgraded one, there’s one more way to go about this. What I want you to do next is check your bank statement and find the last Dropbox charges you received; is there a 12-digit transaction ID linked to them? If there is, please go to this page and insert it in the…

@"kenz", you mentioned turning off the desktop app, so I understand this is happening locally on the Dropbox app and not the website, correct? Can you send me a full screenshot of the error you keep getting?

Thanks for giving that a go, Paul! If the experiment we did worked, you can go ahead and do the same thing for the rest of your folders. Meaning, you can copy them over to your new Dropbox folder with the same steps you followed previously; this way, you should be seeing the folders with the correct modification dates that…

@"Ruth17", we can go ahead and log a ticket for you to this email address. Let me know if that’s OK.

Glad I could help! I'll be here if you need something else.

Hey Paul! Yes, I believe I understand what you’re trying to achieve. Next thing I’d like us to check is the default setting for syncing new files on your Dropbox app and make sure it’s set to “available offline” instead of “online-only”. Please follow these steps to do this. As for the old Dropbox folder with the correct…

Hey @"martin49", welcome aboard the Community! From what you mention, there’s a high chance you’ve set up a brand new Dropbox account, which is why you don’t see your files when logged in to it. The computer that still shows your old Dropbox files, does it also show your paid account and previous email address? You can…

Hey @"Deac", welcome to our forum. Can you clarify what you mean when saying you’d like to give your folder public access? If you’d like it to be accessible by anyone (and not just specific users), you can create a shared link for it and paste the link where it’s easily accessible by many people. Let me know if I’ve…

Hey @"Paul D.4", hope you don’t mind me jump in. What you mention towards the end is correct; when using the desktop app on your computer, Dropbox also wants to make sure that your files won’t affect your hard drive space too much, so the files may be set to be online-only. When setting up the Dropbox app on your new…

You’re all set, @"AtheA"! Please reply to my email, when you get the chance.

@"AtheA", can I go ahead and log a ticket for you to this email address?

Hey Sophie, can you follow the steps below and send me a screenshot of what you see? * Click the Dropbox icon in your menu bar. * Click your avatar (profile picture or initials). * Click Manage hard drive space from the dropdown menu to open the tool.

Hey @"Creativenap", I can see that you initially replied to the original user who opened this thread and, since you’re both having similar issues, we’ve merged the rest of your posts here for consistency reasons. However, this doesn’t mean that we don’t go through your posts carefully. Now, as Hannah mentioned above, this…

Thanks for posting on our forum, @"askmeerkat"! Welcome aboard. To change the Family manager, you’ll need to downgrade from your current Family plan indeed and re-upgrade on your end with your payment details. After that, you can re-invite the rest of the family members. Now, since you’re not the current Family manager,…

Hmm, can you send me a screenshot of what you see when checking your computer’s hard drive space? Do you have any other folders on your Dropbox account that you don't need to have synced locally?

@"Tosca1924", have you tried disabling the camera uploads feature altogether and turning it on again? If you do this, do you see the correct date when uploading “New photos only”?

Hey @"larryoz"! I can see our support team has replied to you now, so please take the time to check their email when you have some free time.

Thanks for the updates and the clarification, @"alishacomer"! If you go to www.dropbox.com and visit the location/folder where your Lightroom file should’ve been saved, do you see it there? I’d like to make sure that your desktop app syncs to your web Dropbox account first, without having to manually upload the file on the…

Thanks for posting on our Community, @"Lois Davidson"! Do you know if the folder member is using the Dropbox website to upload these files or their desktop app instead? If it’s the latter, I’m wondering if they could be having a syncing issue on their device. Similarly, are you unable to see their files on www.dropbox.com…

Hey Sophie, since this is a large file indeed, the Dropbox app will need some time to sync it locally on your computer. Do you still not see any kind of progress on the Dropbox app? I’d also suggest leaving your computer on in the meantime, if that’s possible, so that the syncing isn’t interrupted. As for the file not…

@"Osmosis6056", can we log a ticket for you and further assist?

Hey @"Singing". In this case, you’d need to stick with the shared folder indeed, but it’s not possible for the other members to not see the email addresses of whoever has access to the specific folder. I can pass this as feedback though to our team, if you wish.

@"jmoore23", is the experience consistent if you use a different browser instead or an incognito window?

Hey @"Megatonsohrab"! Thanks for posting on our forum. Since you mention refreshing your page, I assume you’re using the Dropbox website, correct? What’s the total size of files you’re trying to upload at once? Mind you, there’s a 50GB size limit when using the Dropbox website. Have you tried uploading your files in even…

Welcome to the Community, @"alishacomer"! Hope you’re well. Can you clarify what you mean when saying the files don't show up on your iPhone, unless you use the Upload button? If you go to your Dropbox account online, do you see the same files that appear in your File Explorer > Dropbox? If not, I'd like to know the…

Hi @"aotu"! Thanks for posting here. Upon creating a new Dropbox transfer, there is also a toggle that allows you to enable/disable notifications when someone is downloading your files. Can you give that a go and let me know if it helps at all? Keep me in the loop.

@"CasparD", if you open your local Dropbox folder and right-click on your files, are you seeing an option to make them online-only? If you click on it, does anything change at all, or do the files remain available offline?

@"Lettuce1", I can see you’ve replied back to our support team. Let me know if you need further help here.