Nancy Dropbox Community Moderator

Hey @"jplatts"! When saying you have the backup codes for Dropbox, do you mean the recovery codes for 2FA? In this case, they’re not the same, I’m afraid. Have you tried removing the Dropbox Passwords browser extension and installing it again? Are you still having trouble accessing your Passwords account after that?

Hey @"dagudugy"! Thanks for your post. Did you notice this feature being removed after moving to macOS Sequoia or did this start happening even before the upgrade? Can you send me a screenshot of what you see now on your Dropbox app, where the remaining upload time should be showing? Let me know when you’ve got more info.

Thanks @"pb4001"! I’ve found your ticket and left an internal note. Please keep an eye out for our team’s reply.

Hey @"andresXXX". Can you clarify how much free space your mobile app currently has? Also, are you trying to manually upload those videos to Dropbox or via camera uploads?

Hey @"pemagaley"! Did you save the recovery words Dropbox Passwords provided the first time you set up the account? If yes, can you use them to sign in and let me know if that works?

Hey @"johgphotography"! To clarify, if you open the shared folder settings, do you see all the parents as members? Or are there users missing from the list? Have all parents checked their email’s spam folders, as well? Finally, what they can do is check the Shared tab of their Dropbox accounts. If the folders have been…

Alright, thanks for clarifying and for your feedback! I’ve made sure this is passed along to our team and they’ll take it into consideration. If you need something else, I’ll be here.

Thanks for that! Now, it looks like you’re on the beta app version (209.3.3602), which is experimental, so you may notice some issues from time to time. As the next step, I’d like you to go here and disable “Early access”. After that, you can download the latest stable app version from this link. Let me know if that fixes…

Hi @"SVideo"! Thanks for posting on our forum today. Can you clarify your current Dropbox plan, as shown here? Also, the users that you mention, do you mostly share your files with the same people, or are they mostly different users each time? Let me know and we can take it from there.

Hi from me too, @"Antonis_Pet"! When saying that the app is syncing, does it report a specific amount of files that are currently being synced? I’d also like you to clarify the app’s version.

Thanks for checking, @"DropsterG". Can we log a ticket for you to this email address?

Hey @"ianshere". For some reason, I’m unable to see your screenshot. Can you try to upload it again by clicking on the button showing below?

Thanks for posting on our Community, @"lvjanzen"! When saying “passkey”, are you referring to a security key perhaps, like the one mentioned here? Let me know and we’ll go from there.

@"Gertb", can you send over a screenshot of what you see perhaps?

Hey @"SimonB_DO"! 116GB is the size of a single file and not a folder, correct? If yes, and your clients are on a Business Plus plan indeed, then you should be able to upload it via their file request. Please give this a go via an incognito window and a different internet connection (if that’s possible) and let me know if…

Hey @"sophiepajak123"! Sorry for jumping in. If you see this icon, it means that the file is still in the process of syncing indeed. Are you still seeing the same icon now? If yes, can you clarify the current syncing status of your Dropbox app?

@"stevecjames", apologies if you’ve mentioned that and I’ve missed it, but are you able to preview/play your .mp3 files properly if you go to www.dropbox.com and not the mobile app?

Hi again, @"LaEi"! As for the grey X icon you keep seeing, this is usually the explanation. Other than that, you can check if your Dropbox app has synced all of your files to our servers, and hence your online account, by checking its syncing status; if it says it’s up to date, then you should be good. Besides that, you…

Hi from me too, @"takefive99"! Since you mentioned being part of a Dropbox team, have you checked if the rest of the team members are having similar issues? If they do, is it possible your admin has disabled the migration for your team? If that’s not the case, I’d like a screenshot of what you see under the Sync tab of…

Hi @"Redhotpaddy"! Welcome back to the Community. Can you walk me through the steps you’re taking to open your Excel files on the new device? Are you opening them via the Dropbox app or from the Microsoft Excel app directly? As for your screenshot, it may not be possible to add it via a mobile device indeed. Can you try to…

Hey Christian! If you check the top right corner of your Mac computer, can you see a small Dropbox icon? If yes, I'd like to know the syncing status and app version you see. Also, if you right-click on the Dropbox files in your Finder now, do you see any other Dropbox options or nothing shows at all? You can also attach a…

I'm afraid neither of these options is possible, @"lerakut". You didn't mention though, can you access the email address that you see here? If yes, I can send you an email there and we can look into this internally.

@"Ilanga Eyewear", if I got it right from your original post, this is happening on a specific spreadsheet, correct? Do you have any other Excel spreadsheets saved on your Dropbox account that you can test? I'd like to see if this is a general issue or if it's happening for only this specific file.

Hey @"lerakut"! Welcome aboard our forum. Are there any other devices that may still be logged in to your Dropbox account? If yes, you can go ahead and check their notifications; the one-time code may have been sent there, as well. If not, can we open a ticket for you to the email address you see here? Can you access it…

Hey @"MSS2", and welcome to our Community. Using Send and track is what I’d also suggest based on what you’ve mentioned in your post; with this feature, you can send a link to your videos and users can access it directly. After that, you should be able to see advanced analytics on the file in question, like when it was…

@"leoo", can we log a ticket for you as well and investigate what may be happening internally?

Hey Daniel! It’s a bit odd that moving the files works, while copying doesn’t, since you’re basically moving the original file to another location rather than creating a new copy there. If you were able to move all the files you wanted successfully, I’d still suggest continuing with the unlink - relink as the next step.

@"Lettuce1", from what I can see our team replied to your ticket last week, but you haven’t responded back. Can you please check again and let me know in case you can’t see their answer?

Hey @"Jammin"! Can you clarify what’s the extension of your zipped file? Is it among those listed here?

Hey Edward! Unfortunately, we can’t click any links on the forum due to security reasons. Can you attach your screenshot here by clicking on the following button instead?