Nancy Dropbox Community Moderator

Thanks for posting on our Community, @"dropbearox"! I was able to locate your ticket in our system and I’ve left an internal note for our support agent, as well; they’ll check your latest email and reply back as soon as possible. For anything else though, please give me a nudge.

@"JohnnyMx2", what I can suggest, as the next step is to create a separate user profile on your computer, so that we can exclude any interference from third-party apps. Let me know if you can try this.

@"tonyyvnn", if you're still have the same issue, can you provide a few screenshots of what you see, so that we can further assist? 

Thanks for that! And just to clarify, you’re currently on https://app.hellosign.com/, and not the Signatures page of your Dropbox account here, right?

Hey @"dodzison"! Can you please reply to my email? I’ll be able to further assist after that. Thanks!

Hi @"mjc", let’s have a look into this together. First off, do you remember the names of any of your old Paper docs? If yes, I’d like you to use the search bar on www.dropbox.com and let me know if you see any results there. Other than that, I’d like you to have a look at the Events page of your Dropbox account and tell me…

Thanks for your post, @"joshuazhirkee433"! Those are some good troubleshooting steps indeed. Can you also give this a go via an incognito window? If the issue persists after that, I’d like a full screenshot of what you’re seeing on your end to have a visual. Just make sure to mask any personal info showing first. Ping me…

Thanks for your post, @"Mats Samuelsson"! If I understand correctly, you’re seeing two local Dropbox folders on your computer and both of them seem to be syncing to your Dropbox account online, correct? To look into this further, can you send me a few screenshots of what you see on your end? I’d also like a screenshot of…

Thanks for the additional details! Did you edit this file on your desktop app before deleting it on the 12/25? If yes, do you remember if the updates managed to sync to our website before removing the file altogether from your computer? Please keep in mind that we don’t have account visibility on the forum to look up this…

Hi from me as well, @"SteveB00"! Hope you’re doing well. Apologies if you’ve already tried this and I’ve missed it, but can you also attempt to refresh your Finder with the following steps? -Click on the Dropbox icon in your menu bar and quit the application. -Open your Activity Monitor from your Mac Utilities folder.…

Hi @"ReRe2", hope you don’t mind if I jump in. You mentioned previously that you were able to see sync icons after performing an advanced reinstall of your Dropbox app, correct? If you still see those icons in your local Dropbox folder, I’d like you to send me a screenshot of them, as this is quite a bizarre situation…

Thanks for posting on the forum, @"jjcmowery"! If the file was deleted from the local Dropbox folder on your desktop app and it hadn't been synced to your web account/our servers in the past, I'm afraid there's not much that can be done, but let's check a few things first. When was that file deleted exactly from your…

Hey @"ArturFerreira", thanks for posting here. Can you please clarify what you mean when referring to the backup? Are you talking about computer backup perhaps? If you delete a file/folder from the local Dropbox folder on your computer or from the folders that you’re backing up with computer backup, then this file/folder…

Hey @"Fundación D."! Can you provide me with a few more details on your Dropbox app setup, so that I can further help? For example, what’s the current syncing status and app version of the desktop app? Can you also clarify the OS version of your computer? Are you having an issue with a single device or multiple ones?

No problem, @"BasicUser"! I’ve just opened a new ticket for you. Please reply to it and I’ll further assist.

Thanks for clarifying! The pictures of your “Camera Uploads” folder should indeed appear under the Photos tab on your Dropbox account. However, since “Photos” is a tab on your account and not an actual folder (where photos can be moved to), can you elaborate on what you mean when saying you have to manually move your…

Thanks for sharing your thoughts on this, @"Stepha_Rose"! I’ve passed this as feedback to our team, in case they can adjust this in the future.

If you open your email address, can you find the ticket there, as well? You should still be able to reply back to him (even if the ticket has been automatically closed due to inactivity in the meantime, in which case a new ticket will be generated by the system).

@"ckiii21", can we log a ticket for you to the email address you see here and see if we can further assist internally? I can't guarantee much of course, but at least, we'll have some account visibility then.

Hi @"christaevenell", I’m sorry to hear about this. To clarify, did you cancel the Dropbox team subscription by following these steps on your account? After the plan was cancelled, do you remember if it went into locked state and if you disbanded the team after that?

Thanks for the clarification, @"Thuggs"! I’ve shared all of your comments and feedback with our team, in case this is something they’d consider in the future.

Hey @"trombasso", I’ve shared your feedback on this with our team, so that they can see your comments here and take this into account.

@"Afonse-DK", regarding the issue with the Photos page, does it appear empty if you open it via a different web browser/your current browser’s incognito window? As for moving pictures in bulk, you can definitely do this, but you’ll need to select all of them first in your “Camera Uploads” folder (you can do this by…

@"BasicUser", you can see your past support tickets either by opening your Dropbox email address and checking your inbox, or by going to this page.

Thanks for your post, @"amcoffice". Out of curiosity, are you able to copy paste your screenshots/files on the forum? Or are you having trouble doing this, as well? Let me know, and I’ll have a look.

Hey @"Shelski". As a test, can you try to install a previous version of the Dropbox app instead and let me know if you face the same behavior/message?

You’re all set, @"Dbell654". Please reply to my email, when you can.

Hey there! Can you attach your screenshots here by pasting them directly into the reply box?

@"Dbell654", can you follow the steps below and let me know if they help at all? * Navigate to the Excel app on your mobile device. * Tap account icon in top left corner. * Tap 'Storage Accounts'. * Tap 'Edit'. * Remove desired accounts to ensure only 1 Dropbox account is connected. * Retry opening an MS Excel file from…

Thanks for that! Can you please select the “Make available offline” option from the menu and let me know what happens then?