Nancy Dropbox Community Moderator

I see, thanks for clarifying. One more thing I’d like to ask; are you, by any chance, running the Dropbox desktop app on File Provider? Had you made your files available offline by manually right-clicking on them and selecting the relevant option from the menu? In general, if you're on File Provider, and you start to run…

Thanks for posting on our forum today, @"franzanth"! Do you remember how much available hard drive space you had at the time perhaps? This will help me assist you further. Let me know once you have more info.

Hey @"AlexKr", thanks for posting your question here. At the moment, it’s not possible to manually delete older versions of your Dropbox backups, or select how many versions will be saved on your Dropbox account. However, depending on your plan’s version history window, previous versions of files are automatically removed…

Hey Martin D.22! Can you please clarify if what you mean is what Rich mentioned here? Otherwise, I'd like more details on what you'd like to achieve exactly and which Dropbox platform you're currently using (website, mobile or desktop app).

Hey @"fooosco", hope it’s OK to jump in. I’ve logged a ticket for you. Please reply to it, when you can, and we can look into this further.

Welcome back to the Community, @"GaryH_BAR01". At the moment, it’s not possible to create an automation that adds the name of the user who uploaded the file to the filename. However, you can have the files within the folder be automatically renamed according to the date they were added to Dropbox, or the date they were…

Hey @"robecq"! Thanks for posting here. This sounds a bit unexpected indeed, so let’s have a look. First off, can you go to your Events page here, and locate/open those deletion events? Do you see any other kind of info that could help us pinpoint why your files were deleted from your mobile device? Other than that, do you…

Hey @"Estandar SAS", welcome to our forum. I can see you’ve also opened a separate thread in our Spanish-speaking section here. If you prefer to be assisted in Spanish, our team will reply to you there directly. If you don’t mind continuing in English though, I can try to help you instead. You mention that you’re getting…

Thanks for clarifying! For the files that only show the “Make online-only” option, you can choose that one, and once they’re online-only, you can right-click on them again and select “Make available offline” instead, in case you want them fully synced to your desktop app. Let me know, if that helps.

Hi again, @"Schmoranz", and sorry for the nudge! I was just wondering if you’ve seen my previous post.

Glad to hear that, @"aaronknyb"! Feel free to share your workaround here as well, if you want to. Other users in a similar situation may find it helpful, too.

Hey @"urbanracer34". If you right-click on your Dropbox files in Finder, can you see the “Make online-only” or “Make available offline” option?

Hey @"faaargo", can you quit the Dropbox app and relaunch it? Is it still stuck trying to download the same file? Have you also restarted your computer?

@"waldalla", for some reason, I’m unable to see the screenshot you’ve attached here. Can you please paste it in your message box once more, so that I can take a look? Thanks!

Hey @"Anders Sekkelund", thanks for your post. Can you please check your desktop app’s selective sync settings (by following these steps) and let me know if the folders/files in question are unchecked in the list? If they are, please select them and they should appear on your desktop app then. In case this doesn’t help…

@"smithe", is this something you experience on multiple browsers/via incognito window?

Hi @"bruce c.10"! Hope it’s alright to jump in here. Restoring a previous version of a file is only possible, if that version was saved within your plan’s recovery window indeed. We appreciate your feedback though and I’ve passed your comments to our team, as well. Feel free to let me know, if you need something else.

Hi everyone! The issue has now been fixed. If you haven't done so yet, please ensure that you're running the latest stable version available, and if the behavior persists for you, please report back so that we can log a help request for further review. Thanks for your patience while the team was looking into this!

Hey @"mhmoudlotfy"! Thanks for posting this on our forum. Just to have a clearer image of how this feature would work, can you clarify a few things for me first? First off, I understand you want this to work for Dropbox teams, correct? Also, do you mean that you’d like to change the permissions of all existing shared links…

Hi again, @"Peace of Wine"! Can you clarify which option you’re referring to exactly? A screenshot of what you see at the moment would also be highly appreciated.

Hi again, @"Rockinluka"! Please reply to my email, whenever possible, and we’ll take it from there.

Hi @"Maud20"! Thanks for posting this here. Can you reload your Dropbox webpage and try to share one of your folders/files now? Are you still getting the same error message, if you do this? If yes, please send me a screenshot of it, and we’ll go from there. Keep me posted for any updates.

Hey @"waldalla"! Apologies for the late reply. Can you send me a screenshot of the command you’ve typed in your Terminal and of any errors you’re receiving after that? We’ll be able to further help this way.

@"Rockinluka", can we open a new ticket for you, as well?

@"Parboiled_Paddy", can we log a ticket for you and further investigate this via email?

I see, thanks for clarifying and for the screenshot! At the moment, I’m afraid there’s no way to disable the preview that they’re seeing on the Dropbox website (before downloading the file). The error they’re getting is because there are currently size limits when it comes to previewing certain types of files on Dropbox…

Hey @"GodotGheezer"! Thanks for your post. Do you have a screenshot of what they’re seeing on their end exactly, so that I can take a look? What type of file are you sharing? Are they able to download the file instead? Let me know.

Thanks for the additional details, @"ckoz2015"! Can we log a ticket for you next and investigate this further?

Hey @"DBmaparikh75"! Since I can see you have a similar request here, I’m closing out this thread, so that we can keep everything in one place. If you need something else, please reply in the other thread directly.

Thanks for the ticket number, @"brodrig"! I had a look at your convo with our support team and it seems that our agent is waiting for your reply, so that they can further assist you. Please make sure to respond back to them in the same email thread and they’ll investigate this for you (just make sure to reply at your…