Nancy Dropbox Community Moderator

No worries, @"muddleglum"; you can send over a screenshot, when you get the chance. One more question I’d like to ask you though; when reinstalling the Dropbox app, and before clicking on the option to create a new Dropbox folder, is there another “Advanced Settings” link on your screen? If you click on it, you can select…

Hey @"mikedias", thanks for your post. Can you clarify what you mean when saying you’d like to change your local files on Windows 11? Do you want to change the status of your files from available offline to online-only (or vice versa) perhaps? Let me know and we’ll go from here.

Thanks for clarifying, @"brodrig". Since you mentioned being in touch with our support team, can you send me your ticket number, so that I can have a look and guide you from there?

Hey @"shshnk", I’ve logged you a new ticket. Please reply to it, when you can, and we’ll check this together.

No worries, @"ch321"! I’m glad you were able to figure it out. Don’t hesitate to reach back, if you need something else.

Hi @"ch321"! Thanks for posting on our Community today. To make sure we’re on the same page, do you mean that you right-click on your files/folders in your Dropbox folder and you see no Dropbox options? Or is something else happening instead? Feel free to send me a screenshot as well, if that’s possible, and I’ll check it…

Hey @"Schmoranz"! Thanks for your post. First off, can you send me a screenshot of what you see exactly, after clicking on the “See deleted files” option? Other than that, please go to your Events page here, and let me know if you can see which files have been deleted from your Dropbox account exactly. Keep me posted for…

Hi everyone! I wanted to let you know that our team is aware of this issue and they’re actively working on a fix. Thank you all for reporting this and for your patience so far.

Hey @"aaronknyb"! Thanks for posting on our forum. Can you clarify which platform you’re using to edit this file exactly? Are you using Word for the web perhaps? You can also send me a full screenshot of what you’re seeing on your end and hide any details you don’t want publicly visible. Let me know, when you’re ready.

Thanks for the screenshot, @"Arthur79"! As a test, can you please try to send a signature request via Dropbox Sign instead and let me know if you’re experiencing a similar behavior?

Hi again, @"sockman_"! Our team has reported in the meantime that the emails you're seeing are being triggered by third-party security software scanners interacting with the transfers. If you’re still receiving a large number of emails, like the ones you mentioned, you should be able to disable them via your Transfer…

@"ming3838", even in that case, the best course of action would be to check with the owner of the file, if that’s possible (to make sure that both the original file and the shared link that was created for it are intact). Let me know if that's not a possibility, though.

@"Hans1903", can you please check your Events page on both Dropbox accounts and let me know if you see any events there that explain what happened to the rest of your files? When was the last time you could see all of your content on www.dropbox.com?

@"lmmatic", did you also try the audio challenge and you still couldn’t sign in to Dropbox after completing it?

Hey @"ElizabethErinDesigns"! I can see you have a ticket with our support and our advanced team is already handling your request. Since they have more advanced tools at their disposal and account visibility that we don't here on the forum, I recommend continuing with them directly.

Hey @"jmsgrime"! If you’re part of a Dropbox team, can you please have your admin ensure that dropbox-api.arkoselabs.com is in the list of approved domains (as mentioned here)? Other than that, can you please try the audio challenge instead and let me know if you’re still having trouble logging in to your account?

Hi from me as well, @"mas12509"! If you haven’t already, can you please try the audio challenge next and let me know if you can sign in to your Dropbox account successfully after that? I’d also like to know if you’re part of a work-administered network, or not.

Hey @"DerryK"! Can you send me a screenshot of the .canary file and its exact filepath on your computer?

Hey @"DBmaparikh75"! Hope it’s OK to jump in. Can you also clarify the current syncing status of your Dropbox app? If it says it’s up to date, can you right-click on the folders that have been downloaded to your computer and select the “Make online-only" option? Do they get removed from your hard drive then?

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

It sounds like you’re getting this error then, in which case our support team will need to look into this further. Unfortunately, since we don’t have account visibility on the forum, we can’t further help from here, so they’ll need to review this on their end.

Hi again, @"ckoz2015"! After testing your shared link, it’s working alright for me. Can you take this one step further and test the link from an incognito window on your Safari browser as well and let me know if it works, like it did for your Chrome browser?

If the link was shared with a lot of people and they downloaded it multiple times, this could affect your daily bandwidth.

Hi from me as well, @"Djali"! One more question before we move you to email; do you perhaps remember the name of a file that was previously saved in your root Dropbox? If you do, I’d like you to use the search bar in your homepage and let me know if you get any results, when typing in its name.

Hey @"sockman_", I can see you’ve reached our support team in the meantime. They’ll look into this and get back to you as soon as possible.

Hey @"sfenech", thanks for your post. In general, your Dropbox account’s sharing activity can be paused indeed due to one of the reasons mentioned here. After looking into our system though, I can see that you’ve already contacted our support team about this, so they’ll further assist you. I’ve also left them an internal…

Hey @"Lynk"! Welcome to our Community. If you right-click on your external drive directly (from your File Explorer's sidebar), do you see the “Backup to Dropbox…” option, by any chance? If you do, you can back it up to Dropbox this way, even if the dialog box doesn’t show up. If this doesn’t work either, please try opening…

Can you try copy pasting your screenshot in your message box here? Can you attach it this way perhaps?

Hey @"DenCon"! Please feel free to send over a couple of screenshots of what you see on your end, and I can take a look for you.