Nancy Dropbox Community Moderator

Hey @"nyuminyumi"! Thanks for posting on our Community today. Have you made sure there’s enough space on your Dropbox account to add this folder? Is its size larger than the amount of free space you see here? Other than that, I'd like you to clarify how you’re trying to join this folder exactly. Are you doing it via the…

Sorry to hear this, @"_MKT". Can you send me a screenshot of the icon you’re clicking on exactly and what you see right after that? If you downgrade your Dropbox app from the beta app version to the stable one, are you experiencing the same behavior? Before switching over to the stable app version, please also make sure…

Thanks for taking the extra time to further explain your feedback, @"mikedohm". I’ve passed all of your comments to our team, so that they can also take them into account. If you wish to post another idea in the future, feel free to check out these tips; following them increases the chances of your idea being voted and…

Thanks for specifying that, @"IDasGupta"! Your feedback on this is much appreciated and I’ve made sure our team can see your comments. If you need something else, you can always ping me.

Sorry to hear the same thing is happening to you too, @"Ken74". Do you mind sending over a full screenshot of what you see in your computer’s Dropbox folder, so that I can investigate this further? Besides the .jpg file that’s not currently syncing, do you see the cloud icon with the exclamation mark for any other types of…

Hey @"Early User"! Hope you don’t mind, if I jump in. I’ve sent you an email at your Community email address, so that we can look into this further. When you get the chance, can you please reply back to me? Thanks!

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey Karen! Due to security reasons, we can’t click on any external links, I’m afraid. However, if you open the folder in question, you should be seeing a gear icon right next to its name. Try clicking on this button and go to “Folder settings” > “Show deleted files”; any files that have been deleted from this folder should…

Not an issue at all! You can test this whenever you can, and get back to us then.

Thanks for that! The cloud syncing icons you see next to your files (in your screenshot) mean that they're online-only indeed, like Mark and Hannah suggested above. To make these available offline, you need to open them indeed, so that the app can start syncing/downloading them locally to your device. However, if you’ve…

Hey @"Rayyan182", hope it’s alright to jump in. There has been a newer stable app version released in the meantime; can you please update your Dropbox app and let me know if there’s any difference after that?

Hey @"NewUser2U", I checked our system and I can see you’ve replied to Megan’s email indeed. Please rest assured she’ll review your case as soon as possible and reply back in the same email thread.

Hey @"Dieselista", thanks for the explanation and the screenshot! Can you send me one more visual of what you see when opening your local Dropbox folder and navigating to those files, right before they all populate? Other than that, I’d like to know the syncing status and app version of your desktop app.

If someone else has removed you from a folder, then the only option is to contact them and have them add you back indeed, I’m afraid. However, since you’re not sure who that person may be, have you checked your past email communications from Dropbox or your Dropbox account notifications? You may be able to see who this…

Hey again, @"NewUser2U"! Can you check your Dropbox Badge settings once more and confirm they’re set to “Always show”? If they are, please send me a screenshot, too.

Hi @"bers"! Do you remember which file you tried to share when the issue occurred last time? Is the file still on your Dropbox account?

Can you check your email address (including your spam folder) and see if Dropbox sent you any communication about this?

@"cj2025", if you close this window, what happens after that? This isn’t something related to Dropbox, but rather the third-party app(s) you’re using. Also, when are you seeing this exactly? Is it right after opening your InDesign/Illustrator files via the Dropbox app? If you have any similar files outside of Dropbox, can…

Hey @"OziKris". I understand where this is coming from and want to reassure you that this affects only the folders included in the CSV file on the relevant communication. The reason you received this email is specifically because the content in question is owned by a deleted team. As a matter of fact, anyone who's impacted…

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Hi from me too, @"AG2025"! I’ve passed your feedback and comments to our team on your behalf. If you need something else, we’ll be right here.

Hey @"MH19"! If you follow Walter’s suggestion and turn the automatic startup Off and then On again, does the issue persist?

Hope you don’t mind if I jump in, @"Wallywest"! Please check your Community email address when you can, and reply back to my email. I’ve logged a ticket for you, so that we can investigate this internally.

My pleasure, @"jnewberry"! Have a lovely weekend, as well.

Hey Shmaltrino! Thanks for posting on our forum. So, to clarify, you enabled Dropbox’s computer backup on your new device, which is now called “PC 4”, but you were unable to see the main computer folders of your old device. Does this sound correct? If yes, did copying them over from your old device seem to help, or you…

Thanks for the screenshot, I appreciate it. If the folder was to be permanently deleted on the 06/13, I’m afraid there’s not much that can be done after this point. However, in case you have a device that hasn’t synced to Dropbox, it may be possible to recover it this way. Otherwise, you can also get in touch with a member…

Hey @"DrNat"! Can you post a screenshot of what you see exactly every time you attempt to upload a new file to your Dropbox account, or create a new folder? If you’re also part of a Dropbox team, can you check with the rest of the team members and let me know if you’re the only one experiencing this?

Hi again, @"Awais"! Can you send me a screenshot of the email you received?

Hey @"NewUser2U", thanks for your post! Did you try disabling the Dropbox Badge and enabling it again? Does that make any difference? Other than that, what's the syncing status and app version of your Dropbox app? Finally, feel free to send over a few screenshots of what you see on your end, so that we may have a visual.…

Hey Al! Regarding your first question, that’d be a technical restriction indeed. Apart from that, we don’t have any account visibility on the forum, so I wouldn’t be able to see any info on my end either way. However, the error message that you’re getting now on the website indicates that your sharing activity has been…