Nancy Dropbox Community Moderator

Hey @"damianohm"! I’ve found your ticket in our system and left an internal note for our team, as well. Please keep an eye out for our team’s response in the same email thread; they should get back to you soon.

Hey @"AlSchmitt"! It’s not possible to email me directly, but you can reply back here on the forum (just like you did now) and I’ll further help.

Hey @"KendalHarr"! From your post, it sounds indeed like the Dropbox app isn’t running on your computer, so it’s expected to not see any Dropbox options in the right-click context menu. As the next step, can you go to your Start menu > Programs and restart the Dropbox app from there? Let me know if that fixes the issue.

Thanks for posting on our Community today, @"AlSchmitt"! I’m afraid it’s not possible to see details on why some users can’t open your shared link on the website. Did you open your link while not being logged in to your Dropbox account and it still worked fine? You can also open an incognito window on your browser and see…

No problem, @"jnewberry"! Let us know what you find.

To clarify something, is the "Copy Dropbox link" option present for all files on your Dropbox app, while syncing is paused, or do you only see it for files you had previously created a shared link?

Welcome to our Community, @"tomg4"! Are the folders in question shared by another Dropbox team with you? Can you please check your Dropbox email address, if you haven’t already, and let me know if you’ve received any sort of email from Dropbox regarding these folders? Please also make sure to check your spam folder. If you…

Thanks for checking, @"jnewberry"! Can you go on www.dropbox.com and send me a screenshot of the location where your updated files should be showing? After that, I’d like one more visual of what you see on your Dropbox app (under the same location). If there’s any personal info on either one of your screenshots, please…

@"Awais", regarding your previous request, phone support is currently available to paid Dropbox teams. Out of curiosity though, can you check your Dropbox email address (including your spam folder) and let me know if you got any emails from Dropbox there? If your folder was deleted for some reason, then it’s quite possible…

No worries, @"jnewberry"; I can see the screenshots you’ve attached here. Can you also clarify if you can view the updated files on your web account? If you can, I'd like you to hover over the Dropbox icon in your system tray and let me know what’s the syncing status that it reports at the moment. Does it also state it’s…

Hey @"jnewberry"! Thanks for reporting this on our forum. As a first, can you send over the current syncing status and app version of your desktop app? Are you able to see the updates on www.dropbox.com and, if yes, do the updated files/folders contain any of these characters in their name? Keep me in the loop for more…

Thanks for updating me too, @"Awais"! Which Dropbox platform were you previously using to access this folder (www.dropbox.com, the desktop app, or the mobile app)? If you use the search bar on www.dropbox.com to search for the folder, or the files within, do you get any results? Feel free to send me a screenshot of what…

Hey @"richardsyuk", feel free to check out our team’s reply here, if you haven’t already.

Hey @"Peter H.87"! Welcome back to our Community. This sounds like expected behavior, since the Dropbox app isn’t actively syncing to our servers or to your Dropbox account online in this scenario. It’s also not possible to customize the options you see in the context menu of the desktop app. However, I’d be more than…

Thanks for your post, @"Awais"! Let’s have a look into this. If I got it right, you were sharing a folder with your colleague and now you can’t see it anymore, or the files that were saved inside. Correct? Aside from your Deleted files page, did both of you check your Shared tab and Events page? If not, please have a look…

@"asd saiyan", besides the VPN that you’re using, is there any chance there’s a third-party app present that’s interfering with your Dropbox desktop app? If there is, can you quit it temporarily and try to reinstall the Dropbox app once more? Another thing you can try is to create a second user on your computer and install…

Hi from me too, @"DrMosley87"! I’ve gone ahead and logged a ticket for you. Please check your Dropbox email address and respond to it; we can check this further then.

Thanks for the additional info! If you already have 3 devices linked to your Dropbox account, and you’re on the free Basic plan, then this is most likely the reason why you can’t sign back in. Can you go back to your Security page online and have a look at the devices that are currently connected? You don’t see your…

Hey Fazxc, I’m sorry to hear about this. Please correct me if I'm wrong, but you're using the Dropbox mobile app, and not www.dropbox.com on your Android device. Correct? If yes, were you using our camera uploads feature to add these photos to your Dropbox account, or were you trying to add them manually instead? As for…

Hey @"J Harold W."! Thanks for your post. Can you clarify which log files you’re referring to exactly? Feel free to send over a screenshot of what you’re seeing, too. Ping me, once you’re ready.

Without clicking on the “Open CSV” button in your email, can you go to your Shared tab here and check if there are any files/folders that are shared with that team?

Thanks for the screenshot, @"tomtom989898"! Do you happen to share any files/folders with a Dropbox team under the name of “WJC CVE”? Based on the email you received, it could be that the team is currently in locked state and your common files will get deleted on the 06/26. If you check your Dropbox account directly,…

You can definitely accept the solution that worked for you, Martie! If the issue comes back, we can revoke it then.

@"tomtom989898", can you send me a screenshot of the email you got, while showing its sender, as well? Please also follow these steps to make sure your Dropbox account is secure.

Perfect! Are you still unable to open your Excel files now?

Thanks for confirming! Next thing I’d like you to do is open the Microsoft Excel app on your iPad and follow these steps: 1. Navigate to Excel app 2. Tap account icon in top left corner 3. Tap 'Storage Accounts' 4. Add Dropbox account. Please also make sure that there’s no more than one Dropbox account listed there.

If you save one of the Excel files you can’t currently open to your iPad, are you having any issues opening it then? Or are you able to access it, just like you can on your Files app?

Hey @"UpSurge"! Please follow Walter’s instructions here first. After that, you can download the beta app version from this page.

Glad to hear that, @"Beatboxer". Let us know if the same issue occurs again, and we’ll be happy to look into it.

@"mgm17", hope you don’t mind if I jump in. Can you send me a screenshot of the email you received from Dropbox?