Nancy Dropbox Community Moderator

Hi @"BoomChakaLaka", can you also double check with them and make sure they’ve verified their Dropbox email address?

I totally understand what you mean. If you check again the Help Center article I linked above, there’s a slight difference between files/folders that are available offline (the ones that have the green circle with a white checkmark) and the syncing icon that you currently see on your end. In any case, I’m afraid that the…

Hey @"Benjamin Gordon"! I hope you don’t mind me asking, but can you zoom in the error log a little bit more and send me one more clear screenshot of it? I’d like to go through it again and check if there’s something more we can try.

Hey @"GregP1"! After your students sign up to Dropbox and follow these steps, you should both get the additional referral space to your Dropbox accounts. From what I understand, your student installed the Dropbox app, signed in with her new Dropbox account, and she still hasn't received the extra space. Correct? Also, to…

Hi @"Juan95"! Let me jump in here, too. Can you right-click on your local Dropbox folder directly, go to its Properties and send me a screenshot of the next window you’ll see? Basically, I want to make sure that there are less than 300k files located in your Dropbox folder at the moment. In some cases, having more files…

Hey @"EstherKitheka"! Thanks for all the info. I’m guessing that you see the same error even if you restart your tablet. Correct?

Hi from me too, @"Andy T.23"! From your description, it sounds like most of your folders have this syncing icon next to them, like Dell suggested. As an additional step, you can also right-click on them, select the "make online-only" option, wait till all of them have changed and then make them available offline instead.…

Apologies for the delay, @"paintSmart"! So, if I get this right, those files looked normal and they weren’t showing as 0 bytes prior to this week. Is this correct? Can you also try one of those browsers perhaps? While Brave is a Chromium browser, it’d still be better to test this on a supported browser, so that we can…

Welcome to our forum, @"HOff"! It sounds like your sharing activity has been interrupted due to one of the reasons mentioned in this Help Center article. If this is your first time encountering this issue, then it should be automatically resolved after 24h have passed. In case this has been happening for more days though,…

Hi from me too, @"clear554"! To clarify, would you like to join that Dropbox team as well, and become a team member? If yes, then the admin of the team can send you an invitation, so that you can be added as a team member and share the team quota. This way, you should be able to access the shared folder indeed without…

Hi @"Christy6", thanks for your post and welcome to the Community. What Dropbox plan do you wish to upgrade to instead? Since you mentioned a higher plan than Dropbox Family, did you wish to upgrade to a Dropbox team plan perhaps? Also, when purchasing the Family plan via your Google Play account, you paid for a monthly…

Hmm, I see what you mean. In general, deleting the file in question may not immediately resolve the issue, unfortunately. Out of curiosity, can you open an incognito window on your web browser and log in to Dropbox from there? Are you able to share your files this way, or do you still receive an error?

Hey @"Ganzy"! If this is the first time you’re facing this sort of issue, then it should take about 24h for your sharing ability to resume.

Hey @"funwin"! If the shared link was associated with a specific file on your Dropbox account, the name of the file may be visible in the URL of the shared link. If you want, you can send me a screenshot of your shared link’s URL and I can take a look.

Keep us in the loop, @"larsd888"! 

Were you able to disable these automatic uploads on your desktop app, @"ChristosP"? If not, please send over the info Hannah asked for and we can further help you.

Sorry for the nudge, @"Ours"! I just wanted to see if you still need our help with setting up 2FA on your Dropbox account.

Hey @"Thingy"! Were you able to access your Dropbox files in the end? Let us know, if you need any sort of assistance.

Hi @"tomdozier"! Hope it’s OK if I chime in. Since you’ve already been automatically signed in to your Dropbox account on your Chrome browser, can you double check the email address you see under your General tab there? Is it the Comcast email address that you see, or the Gmail one? From what I could see in your…

Are you still having trouble printing your files via the Dropbox website, @"Texana"? If you are, please make sure to follow Hannah's suggestion next and let us know how it goes.

Hey @"antonello1955"! I wanted to check what progress you’ve made with installing your Dropbox mobile app and if you still need our help with this.

Hope you don’t mind if I chime in here, @"Doppler44". If you check your email address, you should be seeing a new email from me. Please reply back to it, and I’ll investigate this further.

Thanks for double checking, @"t3ole". Please have a look at your email address’s inbox, when you get the chance, and reply back to me. I just opened a ticket for you, so that we can check this internally.

Thanks for your post, @"LangBum"! We appreciate you sharing this solution with us here. Do you mind also linking the Community thread you were referring to, so that I can double check it? Is it this one perhaps? Keep me posted, and thanks again!

Thanks for the extra info! Have you tried accessing their version history via a different browser and the Dropbox website still gives you an error? If it does, please send me a screenshot of it, as well.

Thanks for posting this on our forum, @"paintSmart"! Are your files showing as 0 bytes both on your desktop app and the Dropbox website? Can you send me a screenshot of how these files currently show in your local Dropbox folder? I'd like to check their syncing icons and make sure they're not online-only (in which case…

Hey @"Mindy5", I wanted to nudge you here to make sure you don’t need any further help from us. If you do, please send us a screenshot of what you see when trying to access your Dropbox files and we can take a look.

Hey @"LesaW", I was wondering if you’ve had a look at Megan’s previous post. In case you need further assistance, please send us a few screenshots of what you see on your end and we’ll take a closer look.

Do you still need our help with this, @"cosmicmadman"? If yes, please try Jay’s previous suggestion and let us know how it goes.

Excellent, @"Markuswalz_eu"! Thanks for letting me know, and if anything else comes up, I'll be right here.