Nancy Dropbox Community Moderator

Hey @"MikePDX", hope you don’t mind if I chime in. Can you outline the exact steps you’re taking on your end, right before the 404 error appears? I’d also appreciate a full screenshot of the message, so that I can investigate this further.

Hey again, @"sc0ttkclark". Regarding the app version of your Dropbox app, it looks like you’re running the alpha app version (233.2.3554), instead of the stable one (231.4.5770). If the app gets stuck again, you can also try updating it as the next step. You can do this by turning off early releases via your General tab…

Welcome to our forum, @"ChrisJohn"! From what I gather, you’re receiving an error message similar to this one, right? I’ve already gone ahead and logged a new ticket for you. When you get the chance, please respond directly from your email address and I’ll further assist. See you there!

Thanks for your post, @"mcapehart"! Since the folder you mention was only shared with your own Dropbox account, then it’ll only affect your storage usage indeed, and not the Dropbox accounts of the other family members. Can you send me a screenshot of your Dropbox account’s usage, as it appears on your Plan tab? Finally,…

Thanks for posting on our Community, @"KSCPA301". Can you send me a full screenshot of the syncing icons you see next to your Dropbox files/folders? I’d also like to know the current syncing status and app version of your desktop app. Finally, if you have any active tickets about this with our support team, please send me…

Hi @"phee3d", and thanks for your post. When saying “download link”, I’m guessing you’re referring to a shared link. Correct? If yes, are you creating shared links with edit or view-only permissions? Are your clients opening them via their computer, or a mobile device? This info will help me log your feedback properly with…

Thanks for posting here, @"petarjercic"! Let’s have a look into this. To clarify, you can no longer find your Paper docs when visiting www.dropbox.com. Is this correct? If yes, did you also try using the search bar on the Dropbox website and you got no results? Can you send me a screenshot of the placeholders you see on…

Can you clarify the exact steps you took to make some of your files online-only? Did all of your files become online-only right after that, or is this something that happened much later, without you taking any action on your Dropbox account? Also, did you check how much hard drive space you had left after making a bunch of…

Hi @"AmyM1"! Do you still need help with this, by any chance? Or did Megan’s suggestions point you to the right direction? Let us know.

Thanks for posting on our Community, @"DropStar". When saying that you copied your Dropbox files to the new drive, did you do so by following the steps in this Help Center article? In general, this is the only supported way to safely move your Dropbox folder from one location to another. If you followed these steps indeed,…

Thanks for posting on our forum today, @"mjbg"! Can you also have a look at your Events page and let me know if you can see more details on how this file was deleted? Feel free to send me one more screenshot of it, as well. Ping me once you have more info.

Hey @"Holthouse"! I can see that our support agent replied back to you recently. Please check their email when you have the chance.

Does it still switch between ~40 and ~90 hours? I’d also like a screenshot of what you see after right-clicking on your local Dropbox folder and choosing “Get info”.

Hi from me too, @"Steelbreese"! Were you able to sort this out? If not, please check out Megan’s previous post and get back to us. We can further help.

I’m sorry to hear this happened, @"hohok98". If you hadn’t the chance already, please go through the info in this Help Center article and this one, as well. Other than that, and due to the nature of the issue, I recommend getting in touch with our support team directly, so that they can help you and investigate this…

Hope it’s alright if I chime in too, @"MJP71"! Did you test this on www.dropbox.com as well, and you still receive the same error for this particular folder?

No worries at all, @"jmoleary"! I’m glad you were able to resolve this and thanks for sharing the solution with us, as well. We’ll be here, if you need something else.

Thanks for confirming! The issue you were having was most likely linked to this incident, which should now be resolved. Can you please double check again and let me know if you’re still encountering those errors?

Happy to hear that! We had an incident yesterday, which may have affected this, as well. If you encounter the same issue again though (since you mention this has happened multiple times already), don’t hesitate to give me a nudge.

Hi from me as well, @"sc0ttkclark"! Since I don’t see any files/folders in your local Dropbox folder (besides some hidden ones) and you also mention that this is a new install, can you clarify when you logged in to the desktop app on your computer exactly? Did you choose to not sync most of your files locally during the…

Hi from me as well, @"jmoleary"! If the issue persists while the Dropbox app isn’t running, then it may not be directly linked to Dropbox, as Megan also mentioned previously. If you create a copy of the folder in question outside of your local Dropbox folder, are you able to pin it to your Quick access then?

Hey @"Djakonda2707"! Welcome to our forum and apologies for the late reply. Can you please test this again now and let me know if you still get the same error message? Also, if you’ve reached out to our support team in the meantime, feel free to send me any ticket number that may have received. Keep me updated.

Hey @"eagledrop"! I just wanted to check in today and see if you, or your users, are still having issues with this. Please let me know.

Hey @"TommieD"! Sorry for the nudge. If you still need our help, can you reply to Megan’s questions above, and also clarify what you mean when saying that you need the desktop Dropbox app to open the application to do this?

That's lovely to hear, @"KBFuttrup1"! If you need something else, don't hesitate to let me know.

Hi @"TWillis", and welcome back to our forum. I’d like to thank you for the feedback you’re sharing with us. Also, out of curiosity, can you clarify the OS version of the device you’re using, as well as the app version of your Dropbox app? Keep me updated.

Thanks for reporting this on our forum, @"DonnetteDillon"! When saying that some new folders/files on desktop aren’t showing in Dropbox, do you mean that you add new files to your desktop app and they’re not syncing to www.dropbox.com? Can you send me a screenshot of the folders/files you currently see in your local…

I see. Do you happen to use Dropbox API, by any chance?

Hi from me too, @"Christine_25". Can you clarify the current syncing status of the desktop app on your computer?

Sorry to hear this happened, @"Sclayboss". It sounds like your team admin chose to delete your Dropbox account indeed, instead of converting it to a personal one upon removing you from their Dropbox team. Can you clarify how many days it's been since the admin deleted your Dropbox account and its files? What we generally…