Nancy Dropbox Community Moderator

Hi again, @SFEJ! Have you seen Walter’s previous message? Are you still receiving the same error, when trying to share your files, or make them available offline on the desktop app?

Hey @YorkieLover24! If you’ve used your card to buy a Dropbox subscription directly via our website, you can use your transaction ID to see more info about the plan here (like Mark suggested). In case the email address you see isn’t the same as the one on this page, you have two separate Dropbox accounts indeed, and you’ll…

Did you have the chance to check out Jay’s questions, @Amorpheum? If you’re still having the same issue, we’d like to know more info and troubleshoot this further.

I can see you’ve already contacted our support team about this, @wtietz. Since your case has been sent over to our specialized team, I’ve left them an internal note as well, to check this as soon as possible.

Hey @ppittioni, were you able to sort this out in the end? If not, please check Walter’s previous post and let us know the info he asked for.

Hi @bsiebs! Do you still need assistance with this? If yes, please let us know the info Walter asked for, and we’ll be glad to further help.

Hey @jimdunn! I’m pinging you here, in case you missed Jay’s last reply. Please share with us the info he’s asked for, and we can look into this further.

Glad to hear that, @crossfbc! And thanks for sharing your solution with us. If you need something else, don’t hesitate to ping me (or one of my colleagues).

Thanks for posting on our Community, @Kernow_Lad. Let’s check this. Have you spoken with the person who sent you this shared link? Is there any chance that they’ve deleted the file it directs to, or the link itself by accident? In the meantime, you can also test this link by opening another browser on your device and…

@brendahiattbarber, did you check Hannah’s last post? Let me know, if you need any further help.

I’m sorry to hear about this, @BananaMan. To clarify, did you create a new Dropbox account with the same email address in the meantime? After joining a Dropbox team, the admin has the option to delete your Dropbox account, as you’re technically part of their team. However, during the process of becoming a team member, you…

Hey @ConfusedTurtle. The only way to double check which folders have been selectively synced on your desktop app is by going to its Preferences > Sync tab indeed; there’s no indication on the Dropbox website, as this is a device-specific setting. As for what you mentioned regarding selective sync and not saving your…

That’s awesome, @mc80aea! Feel free to ping us, if you need something else.

Hey @palisadeadvance, sorry for the nudge. I just wanted to make sure you’ve seen Walter’s previous message. Let us know, if you still want us to look into this.

Hi @finneganaleu! Was your issue resolved after following Walter’s instructions? If not, and you still need our help, don’t hesitate to let me know.

Hey @MENSDLF, I can see your ticket in our system. Please rest assured that Hannah will look into your case as soon as possible and further assist.

Hi from me as well, @Eas! Did you have the chance to go through Hannah’s last post? Let me know, in case you still need any sort of assistance with the issue you previously mentioned.

Hi again, @cpuyo! Has this issue been resolved for you? If yes, feel free to let us know how. Otherwise, I’ll be happy to further assist.

Thanks for updating me, @Quilha. Due to security reasons, Dropbox cannot take any action on your personal data and alter them, including the phone number you have entered, in order to receive your 2FA codes. I’ve gone ahead and logged a ticket for you, though. Can you check your email address (the one linked to your…

Hi again, @daricci! Did you see our previous posts, Megan’s and mine? Let us know, if your issue has been resolved.

@Renato53, did you get to see Walter’s latest message, by any chance?

Great, thanks for the visual @IsraMarmol! I’ve gone ahead and logged a ticket for you. Please open the inbox of your Dropbox email address (or your spam folder, if need be), and reply back to me.

Did you happen to be running the Dropbox app on File Provider in the past, and you’ve switched to the non-FP version since then? I’m mostly asking because, based on your previous screenshots, the Dropbox folder is saved under your Favorites instead of Locations (the default setting for FP users). If yes, I’d like you to…

Hey @Sbroadstone38! Thanks for posting on our forum. Can you copy and paste a screenshot of this page here, so that I can check which Dropbox plan you’re being charged for? In general, there is a free version of Dropbox indeed (Dropbox Basic), which offers 2GB of total space. Feel free to also take a look at this page for…

Thanks for posting on our forum, @HowToUninstallMac1! If you’re referring to these instructions, there should be a section on how to uninstall the Dropbox app from Mac computers right next to the Windows one (otherwise, you can also click directly on this link). Give me a nudge, if you need something else.

Hey @SianW! Any chance you haven’t seen Megan’s reply yet? If you have, and you still need our help, please let me know.

I see, thanks for trying this out and letting me know! As mentioned in the Help Center article I previously linked, the specifications of each computer can also affect this, so each device may behave differently in this case (even if there are more than 300k files in the Dropbox folder). Can you try to reduce the number of…

@IsraMarmol, can you copy and paste a screenshot of this page, just in case? We can take a look for you, and see what else we can try.

Alright, so if you have more than 300k files in your local Dropbox folder, this can cause performance issues from time to time (this is a soft limit that only affects the desktop app; you can have as many files as you wish on the Dropbox website). Before taking any further actions on your end, can you let me know what’s…

Hey @Poldino, let me jump in here too real quick. Can you go to this page and confirm whether you’ve enabled Dropbox backup for your external drive? Feel free to include a screenshot, as well (you can copy and paste it in your reply). I'd also like to know the total number of files within your local Dropbox folder; you can…