Nancy Dropbox Community Moderator

Hey Bruno! Sorry for any delays. Can you send me a screenshot of what you see here? I’d like to double check whether Dropbox backup is currently enabled and how this may have played any role in what you’re seeing now. Also, if you delete a non-shared file via www.dropbox.com, do you get the same prompt that the file will…

Thanks for your post, @Makbule, and sorry to hear this happened. I’d like to start off by saying that we don’t have any account-visibility here, as this is a public forum. If you’re currently on a Dropbox Basic account, you have 30 days from the time of the deletion to restore those files (we can’t guarantee any…

Welcome back to the Community, @Gayent! Can you let me know the OS version of both your devices, as a first step? Also, what are the app versions of the Dropbox app running on them? Other than that, are you navigating through your photos via the Photos tab of your Dropbox mobile app, or are you using the Files tab instead…

Thanks for posting here too, @paulwhkh. Can you copy and paste a screenshot of the error message you keep getting, as well as one more visual of what you see on this page? Other than that, do you see any backups taking up your Dropbox storage, when you visit your Backups page online?

If you go to the Account tab of your desktop app preferences, can you see your two Dropbox accounts linked there? Also, if you right-click again on the reparse point, like Jay previously suggested, are you seeing a new window with its properties? Can you send us a screenshot of that?

So happy to have helped you, David! Thanks for your kind words. If you want, you can leave a thumbs-up by clicking on this little button below my reply. Feel free to give me a nudge, if you need something else!

Welcome to the Community, @H456! I’d like us to check a few things first to isolate the issue. First off, I want you to right-click on your local Dropbox folder, go to the “Get info” option, and send me a screenshot of the next window you’ll get. Other than that, I’d like to know the syncing status and app version of your…

Thanks for posting here, @Ldcgreen. I’ve logged a ticket for you, since we’ll need to check this internally. Please reply to my email, as soon as you see it, and I’ll further help. See you there.

@ColinSutton, can you send me a screenshot of what you see on your end (including the type of plan your Dropbox team is on)?

Hi @DHoesly! Thanks for your post. Are you perhaps referring to this feature? If yes, I’m afraid that it’s been deprecated. If not, do you remember how you had initially created/obtained the QR code in question? You can also copy and paste a screenshot of what you're seeing at the moment. I’ll be able to further help you…

Hi Leo, when contacting our support team, did you get the option to continue with a human agent, after interacting with our AI? If you're still unable to get in touch with them, we can try to further assist you from here. Let me know.

@Dr_B, if you’re getting the error message mentioned by the OP, can you also try the enterprise installer next?

Hey Luca! Seeing that it’s been a day since you posted this, I’d like to check if the issue still persists. As for the updating of the Dropbox app, this is something that should occur automatically no matter the installer that you used.

Welcome back to the forum, @Roger B.30. Hope you’re doing well. Can you clarify how this app works exactly? How was this link created? Do you mean that you added it to your local Dropbox folder and it's not syncing to your Dropbox account online? I'd also like you to copy and paste a visual of the red flag you’re seeing…

Thanks for all the info you’ve provided, @AbundTree! Regarding the Help Center article that you’ve already checked, I believe you’re referring to this one, right? If you open your Dropbox email address, you should be able to see a new email from me. Please reply back, and I’ll further help. See you there.

Hi again, Bruno! Have you also enabled the setting to view hidden items in File Explorer, and the folder is still not visible after that?

Welcome to our Community, @Netbag, and thanks for your post. Based on your screenshot, I understand that you’re using the desktop app to delete a file from a folder that’s been shared with other Dropbox users. Does this sound correct? If yes, are you receiving the same message for a file that’s personal (not shared with…

No problem at all! I’m happy to hear my post helped. 😊 You can find all of our current builds here (both beta and stable). Regarding the Dropbox app’s sync status; can you try to add a small file to your local Dropbox folder, and see if it syncs to www.dropbox.com after that? Just to rule out any possible syncing issues…

Thanks for your post, @msealey. You’re correct when saying that the Dropbox desktop app should automatically trace the latest updates and install them on your device. Just keep in mind that the app version that your updater indicates (v262.3) is the latest beta one (which is experimental), and not the latest stable one,…

Are you able to see the Dropbox icon again on your computer, @leezyp? If yes, please let us know what worked for you.

Hey @Scott_Horton1966, sorry for the nudge. If you still need our help with this, don’t hesitate to let us know.

Hi @CODeb! Was your issue resolved after following Walter’s instructions?

Thanks for your feedback, @sese and @pentagramwookie. I totally get the reason(s) why the updated Dropbox Standard plan may not work for you, and I’ve shared your feedback with our team. Don’t hesitate to give me a nudge, if you need something else.

Did you try out Hannah’s suggestion, @bkj? I’m wondering if it worked out for you in the end. Let us know.

Hey @kdenth! If you didn’t have the chance yet, please take a look at Megan’s last post and let us know if it helped.

Hi @Ahmed101! Any chance you missed Jay’s previous message? If you still need our help with the issue you initially described, please provide us with the info he asked for, and we’ll be glad to look into it.

@spamcorndog, did you have the chance to check out Hannah’s suggestion? If yes, let us know how it went for you.

Hi again, @Itay_Hay! I’m giving you a quick nudge here, in case you still need our help and you missed Jay’s last message.

Hi again, @giacomofilippini! I’m pinging you again, in case you missed my previous message.

Thanks for reporting this as well, @bucci729, and for all the info you shared. Do you have Chrome or Firefox installed on your device? If you do, I’d love it if you can test this behavior there, as well. I’d like to gather as much info as possible and check this with our team too, if need be. A few other steps you can try…