Nancy Dropbox Community Moderator

It was entirely my pleasure! I’m happy to hear everything’s working properly now, and your Dropbox account is under-quota once again. If you need something else, I’ll be right here.

Thanks for posting on the forum today, @adatoo! Let’s have a look. First off, I’d like to mention that deleted files don’t count against your storage space. So, even if you saw some files in your Deleted files page, they should have no effect on your current usage. As a result, permanently deleting them wouldn’t make any…

Hey @tjmullinax! I’ve seen your email and replied. Please check my response, once you get the chance.

Thanks for that, @tjmullinax! I’ve logged a separate ticket for you, so that we can check this internally. Please reply to my email, as soon as you see it.

Hi again, @drs5009. I’m sorry to hear about your experience with our support team. Following your interaction with them, you should’ve received a ticket number to your Dropbox email address. Can you please check your inbox/spam folder and share that number with me here, so that I can look into this? Other than that, I can…

Thanks for your post, @drs5009. While signing back into your desktop app, there should be an “Advanced Settings” link that you can click on to select your existing Dropbox folder (before the Dropbox app creates a new one). The only thing to keep in mind is to select the correct filepath, when choosing your existing Dropbox…

Thanks for posting on our forum today, @BagofDesign. I’m afraid that, if the files have been deleted more than 30 days ago, our support team won’t be able to restore them. Upgrading your Dropbox account wouldn’t help in this case either, as the additional recovery window you’ll acquire doesn't work retroactively. The only…

Hi @awal3! Thanks for posting on our Community about this. Let’s start by checking the current number of files in your local Dropbox folder. Can you right-click on it directly, and then go to “Get info”? I’d like a screenshot of the next window you’ll see. Does the desktop app currently mention how many files there are…

@steve_straus, if you click on this link and wait a bit till the desktop app gets updated, do you see any difference in your Dropbox app version after that? How about the banner you’re seeing and your missing context menu options?

Thanks for the visual! Can you turn your printer off, and then back on? Do you keep seeing the same error then? If you have the chance to test this with another printer, please try to do so as well, so that we can isolate this a bit more.

Thanks for updating us, @ColbyN! It’s good to know that the issue has gone away. If you need something else though, or the issue resurfaces, don’t hesitate to post again.

@PESMMegan, can you send me a screenshot of the error message you’re receiving? If there’s any type of sensitive info appearing in the visual, please make sure to remove it first.

Hey @ColbyN, can you clarify the current syncing status of your Dropbox app for me?

That’s great to hear! Let’s hope it continues that way.

Thanks for the additional info. Can you attempt to reinstall it as the next step, and let me know if you see any difference after that? Just make sure you’re not on the free Basic plan with more than 3 devices currently linked to your Dropbox account.

Hey @Cotina! Welcome to the Community. If you check your bank statement, do you see any mention of the App Store/Google Play Store next to those Dropbox charges? If not, and you haven’t paid through PayPal either, you can use the 12-digit transaction ID next to them here and identify which Dropbox account(s) you're being…

Hi @Julee89, and thanks for posting this here. Do you remember what you renamed your old Dropbox folder to? Can you locate it anywhere on your computer, along with your missing files? Besides that, can you still see all of your Dropbox files online? The other thing I’d like to know is the current syncing status and app…

@steve_straus, can you try the following steps next, and let me know of the results? If you’re using any sort of antivirus, anti-malware or anti-ransomware software, please make sure to pause it temporarily, reinstall the Dropbox app and make sure it’s running the latest stable app version (currently v270.4). Right-click…

Hey Erik, so to sum things up, the issue doesn’t persist when the Dropbox app isn’t running on your devices. Is this correct? Regarding your M2 Studio Max, is this an older device of yours? Did you notice this issue on your computer right after the Dropbox app got updated to v269.4? Did you also reinstall the Dropbox app…

Hi @dontokyo, hope it’s alright if I jump in. If you add a new file to your Dropbox account online and check your desktop app after that, you don’t see the file in this directory ~/.dropbox/instance1/dfc/, correct? I just want to make sure that your files are only syncing to your ~/Library/CloudStorage/Dropbox, as they…

Thanks for your post, @ScrollHart! Are you able to test this via your computer’s browser instead? If you’re still having the same issue there, please let me know and we’ll look into this further. Keep me posted for any updates.

Great news, Nina! Happy to hear the issue you were having is now resolved. You can always let us know, if something else comes up.

No problem at all! Thanks for your patience, as well.

Hey @EstudioPlayground! Since you’ve already tried a bunch of steps and they haven’t made a difference, I’d also suggest that you move forward with a reinstall next (if you’re not using a free Basic account with more than 3 devices linked to it). Please keep us posted for any updates after that.

Hi from me too, @barefeetstudios. I’ve checked your ticket and I can see the emails you’ve sent my colleague. Megan will look into your case as soon as she’s available and further assist.

Hi there! When using content/full-text search, the results you get should be matching the keyword you used. So, if you’re looking for files that contain the word "police”, you should only get results with the exact match.

Thanks for your post, @Jim Luttjohann, and for letting us know about this. If you’re being billed by Dropbox directly, you can use the transaction ID that’s linked to your payment on this page, and find out which Dropbox account it’s associated with. However, I can see you’ve already contacted our support team in the…

Hi from me as well, @dentnick! Out of curiosity, he wasn't signed in to the desktop app with a different Dropbox account in the past, correct?

Hi @Rebecccap! Welcome back to the forum. First things first, can you let me know the current syncing status and app version of your desktop app? Are you having syncing issues with all files in your “camera uploads” folder, or just with some of them? In the meantime, I’d also like you to go through this Help Center…

Hi from me as well, @Laurent C.5! Since there has been a new stable app version released in the meantime (v269.4), can you try to update your Dropbox app to that one (next time it connects)? I’d like to see if that’ll make a difference.