Nancy Dropbox Community Moderator

Hi from me as well, @"ltmrey1", and sorry for jumping in here, too. I just wanted to make sure that you don’t need any further help here. If you do, feel free to give me a nudge!

Hey @"DRW68", and sorry for the nudge. Did Megan’s previous suggestion help you in the end? Let us know in case you need further assistance.

Hey @"brunob1"! Were you able to clear your computer’s space in the end? If not, we’ll be happy to further help.

Hey @"amsf"! I wanted to chime in and see if you still need help here. Let us know.

Hey @"Keith15"! Sorry for the nudge. Did you perhaps find something more regarding your antivirus? Are you still having issues with the Dropbox website affecting your WiFi connection?

I’m glad to hear this helped a bit. Your feedback is most valuable and I’ve made sure that all of your comments have been forwarded to our team. If you need something else in the future, don’t hesitate to reach back to us here. Have a great day as well, Paweł!

Welcome to our Community, @"TH58", and thanks for your post. Did you also check your Events page, besides your Deleted files? Does it mention what may have happened to your file and allow you to restore it from there? If you can’t locate your file on that page either, I’d like to know whether this was a personal file of…

Thanks for sharing more info! So, if I get this right, the Dropbox app is already installed on your computer, but you can’t remove it from your device in order to reinstall it. Does this sound correct? Can you send me a screenshot of what you see exactly when trying to uninstall it? I’d also like a screenshot of the…

Hey @"lucywightman", would you like to share some more info with me? What do you see exactly when trying to view online-only files on your desktop app? Feel free to upload some screenshots, as well. Other than that, I’ve found your support ticket in our system and left an internal note to our team on your behalf.

Hi @"Peryton"! Are you still having issues with the Dropbox website? Can you share with us a few more details, if you are? Cheers.

I’m sorry to hear about this, @"RVG". Did the issue occur right after updating your device to macOS Tahoe, or does this seem to be irrelevant? Other than that, can you provide a few more details on what's happening exactly? Do you turn on your computer and the Dropbox app no longer starts automatically? What happens if you…

Hey @"Shortfuse01"! Did you go through Megan’s last post? Let us know, if you need more help.

Hey @"moots", sorry for the nudge. I just wanted to make sure you didn’t miss my previous post. Let me know, if you need more help.

Hey @"videoeditor2", did you get the chance to go through Megan’s previous post?

Hey @"mifs1"! I just wanted to check in and see if you’re still having issues with this. If you do, please check out Megan’s previous post and we’ll go from there.

Hey @"Luis Sosa "! If you still want to attach your screenshot here, and you’re having any issues, please let us know.

Welcome to our Community, @"boomerace". Can you tell me what’s the syncing status and app version of your Dropbox app? How much free space do you currently have? Finally, can you clarify what you mean when saying you can’t download the Dropbox, or delete whatever Dropbox you have on your laptop? Keep me posted.

Hey Paweł, thanks for sending over more details. In general, the original modification date of a file should only be preserved, if it’s added to Dropbox via the desktop app (this doesn’t apply when the file is uploaded via the website, or the mobile app indeed). If I’ve misunderstood something, please feel free to correct…

Thanks for updating me, @"ma-chong"! Did you also check the page I sent you above? Do you see any unfamiliar browsers or devices connected to your Dropbox account there?

Thanks for posting this on our forum, @"nij458"! When you get the chance, please follow these steps to perform an advanced reinstall of the Dropbox app on your computer. If that doesn’t help, I’d like a screenshot of any error(s) you’re still getting. Let me know how it goes.

Hey @"tsw"! Thanks for posting on our forum today. So, from what I understand, you're unable to remove this add-in. Correct? If you follow these steps instead, are you able to disable it via www.dropbox.com? Let me know how it goes.

Hey @"ma-chong"! Hope you don’t mind if I jump in. From the email you received, I get that your colleague is part of a Dropbox team and you sent them a request to join said team (by requesting to be a member of their folder). Please let me know in case I’ve misunderstood something, though. As for checking the IP addresses…

Welcome to our Community, @"tianaxx"! Hope you’re doing well. Do you have any antivirus/firewall programs running on your device at the moment? If you do, please disable them temporarily and reinstall the Dropbox app. Are you getting the same error message then? Other than that, I can see you’ve also reached out to our…

Hi @"pbelingheri"! If you still need help with this, feel free to check out Megan’s previous post and reply to her follow-up questions. We can further help you after that.

Hey @"alexmakin", did you try the reinstall Jay suggested above?

@"rickoman", if you’re also using Norton, can you try to whitelist the Dropbox domains as a test, and let us know if the issue gets resolved then?

I totally understand that, @"bojs". From a quick look into our system, I can see you were also in touch with our support team and they’ve sent your case over to our specialists. Our advanced team will look into your case and reply back to you via email, so keep checking your inbox from time to time. I’ve also left them an…

Thanks for posting here, @"KarolisPoliksa"! If a folder has a combination of online-only and available offline files/folders, then it’s expected to see the cloud icon next to the parent folder indeed (as mentioned here). I've made sure to forward your feedback though to our team, so that they can take this into…

Thanks for the updates, @"bojs"! Hope it’s alright to jump in. Can you clarify the total size of your backup files? If you haven’t already tried these steps, please give them a go (for one computer folder at a time) and let me know if they make any difference.

Hi from me as well, @"danielneotropico"! Can you send me a screenshot of the Dropbox email you received, to have a visual? Did you have any kind of other Dropbox/OS updates on your computer, right before you started noticing this behavior? Finally, the next time you add an Excel file to the Dropbox app, I’d like you to…