Nancy Dropbox Community Moderator

Hope you don’t mind me nudging you, @"Research_Mex". Do you still need help with this, by any chance? Let us know if everything looks OK on your end now.

That’s really awesome, @"MoSn1"! If anything else comes up, feel free to ping me.

I see, thanks for clarifying that! I’ve opened a ticket for you in the meantime. Please check your email address’s inbox, when you get the chance, and I’ll further help you via email.

Thanks for posting on our Community today, @"MoSn1"! To make sure I got this right, this is an issue with all .mp3 files you’ve saved on your Dropbox mobile app. Correct? If you’re not on a free Basic plan with more than 3 devices currently linked to your Dropbox account, can you also reinstall the Dropbox app and let me…

Welcome to our forum, @"TaoChen"! Hope you're doing well. To clarify, your colleagues clicked on the referral link you sent them to create a Dropbox account, before installing the desktop app on their devices, correct? Basically, I want to make sure that they’ve followed all the steps outlined in our Help Center article…

Were you able to restore your deleted file after following my previous suggestions, @"TH58"? If not, I can look into this further.

Hey @"K14M"! Did you follow the steps Megan suggested? We’d love to know if they helped resolve your issue.

Hey @"CTFT", were you able to access your Dropbox files in the end? Let us know if you’re still having trouble with this.

Hey @"cyeager", did you happen to try Walter’s suggestion? If you did, let me know how that went.

Hey @"deanv", hope you don’t mind if I hop in here. I found in our system that you’ve also contacted our support team about this and they're already looking into your case. Since they have account visibility on their end, I suggest continuing with them directly via email; they’ll be able to further assist and let you know…

Thanks for posting on our Community today, @"Chezzie"! Welcome aboard. If you have any files/folders stored on your Dropbox account, they should be visible at your Homepage here (which looks like the page you’re currently at). Other than that, you can also check your Backups page here, in case you’ve enabled…

I’m afraid there are currently no updates on this, @"dan s.3".

Hey @"mdthadr29", I’m just pinging you here to see if you still need assistance with your previous request.

Hey @"john l.134", hope you’re doing well. Are you still unable to attach Dropbox files to your emails from your mobile device? If yes, please provide us with the info Walter asked for and we can further help.

Thanks for the visual, @"t3ole"! Can you also send me a full screenshot of one of the messages you received from Dropbox, stating that you’ve gone over-quota?

Hey @"tianaxx"! Just checking in to see if you’re still encountering this error while starting your Dropbox app. If you are, let me know and we can look into this together.

Hey @"monarchy"! Is this something you still need help with, by any chance? If yes, feel free to give us a nudge.

Hey @"Mike72UK", sorry to hear that happened. Whenever you have the chance, please check your email address’s inbox and reply back to my email; I just logged a ticket for you.

Hey @"Vovantro"! Since the advanced reinstall didn’t work for you, I’ve gone ahead and logged you a ticket instead. Please check your email inbox, when you can, and reply back to me.

Hey @"Mindy5". Do you mean that you’re not seeing any option to remove excess files from your Dropbox account, in order to bring it under-quota? If that’s the case, can you send me a full screenshot of what you see exactly on your end? I can take a look for you.

Thanks for your post, @"sali_CPH"! Can you send me a screenshot of the “First Steps” guide you keep seeing on your Dropbox web account? I’m guessing that you’re also seeing it on a different browser/incognito window, and you’re not able to dismiss it there either. Is this right? Keep me updated, and we'll go from there.

Welcome to the forum, @"sali_CPH". Just to clarify, you mean that you’re getting this error when trying to post something on our forum, correct? Instead of copy pasting the text here, can you try attaching a screenshot of it instead? Does this still produce the same error message? Let me know how it goes.

Glad to hear it! Don’t hesitate to reach back to us here, if you need something else.

Awesome! Feel free to nudge me, in case something else comes up.

Hey @"danielneotropico"! Since it’s been some time since your last post, I wanted to check in with you and make sure the issue doesn’t still persist. Let me know in case it does.

Hi from me as well, @"cosmicmadman"! I believe Megan was referring to the OS version of the Android device you have this issue on.

Sorry for nudging you again, @"risottto". Are you still having issues with the Dropbox website/desktop app, while uploading your files?

Hey @"JadeB"! I wanted to check if you have any more updates on this. Let us know.

Did you get the chance to try out Hannah’s recommendation, @"tadams"? If yes, let us know how it went. Cheers.

Happy to hear it, @"nij458"! I'll be here, in case you need something else.