Nancy Dropbox Community Moderator

Hi @"FreddoArgento", I’m sorry to hear the same issue persists, and I can totally understand your frustration. If you want, I can log a support ticket for you, so that we can look into this together and check other possible options. Let me know if you’d like that, and I can get things started.

Hi from me too, @"Credible_Media"! I hope it’s OK to jump in here. Can you let me know when was the last time they received this type of email approximately? When uploading content to your file request, do they see a small green checkmark on the uploaded files, along with a message saying “Finished uploading” on their…

Hi again, @"Jubilbae"! I understand that you’re still having an issue with uploading files to your Dropbox mobile app, correct? If yes, then you should be able to add a screenshot here of the error you're receiving by clicking on the small camera icon that should be located above your message box (right before you post…

Привет @"AleksandrMoskalev"! Извините, что влез. Я только что открыл для вас тикет в нашей системе. Когда у вас будет возможность, пожалуйста, проверьте свой адрес электронной почты и ответьте мне. Спасибо. --------------- Hi @"AleksandrMoskalev"! Sorry for jumping in. I just opened a ticket for you in our system. When you…

Hey @"alexjcampbell"! Sorry for jumping in here. You can turn off Paper notifications via the Notifications tab of your web account here. Other than that, you can perhaps click on the “Unsubscribe” button that should be located on the emails you receive each time, so that you may stop getting similar emails in the future.…

Hi @"Redderz"! I hope you don’t mind me jumping in. If you’d like to re-enable two-step verification on your Dropbox account, and you still have this issue, I can open a ticket for you, so that we can investigate this further. Don’t hesitate to ping me, if you'd like that.

@"Viina8", I just logged a ticket for you. Please reply back to me, when you’ve got some free time, and we’ll check this further. Enjoy your weekend!

@"Liam005", can you please specify how this folder started being downloaded to your computer? In general, in order for a folder to become available offline, you’d need to right click on it and select the option “make available offline” from the dropdown menu. I’d just like to make sure that nothing else happened that…

Hi from me as well, @"artengill"! In general, previews may work better if the Dropbox mobile app has been installed, as it has the "ability” to preview the files correctly. If your users use the mobile browser instead to access these sheets, the preview may differ depending on the device OS of each user and the web browser…

Hey @"David Harries"! Sorry for jumping in. Can you please clarify what’s the OS version of the computer that you’re using? We may be able to guide you this way.

Hi everyone, and sorry for jumping in. There’s one more thing I’d like to ask you, in this case; if you open your Activity Monitor, are you able to see the Dropbox app running there? I’m not sure if you’ve tried this already, so I’d like us to check this, and isolate the issue more.

Hi @"Fresca13", thanks for posting about this here! Is the syncing icon that you mention among the ones outlined here? You can also send me a screenshot of it, if you don’t mind, so that I can have a visual. Let me know when you’re ready.

Hi from me as well, @"cloudstoragelover"! Just to make sure I get this right, you’re able to see syncing icons next to your Dropbox files on the app; it’s just the context menu options that don’t appear, when right clicking. Correct? When quitting/relaunching your Finder, did you follow the exact steps showing below? Click…

Hi Anita, and sorry for jumping in. If you permanently deleted all of your files, I’m afraid there’s no way of restoring them, as they’ve also been permanently removed from our servers. The file recovery window that you mention applies for files that have been just deleted from your Dropbox account (not permanently…

Thanks for that, @"hillel"! Have you also checked your All files page for any large folders? You can also check their size with these steps. Please let me know what you find. We’ll isolate the issue more this way, and see what we can try next.

Thanks for the additional info, @"pk_nyc"! I’ve passed your comments as feedback to the relevant team, so that they’re aware of this. If you need something else though, please let me know.

Hi from me as well, @"scrapbooker". Have you also checked these steps to make sure the Dropbox system extension is enabled on www.dropbox.com?

Hey @"tzellers"! Hope it’s OK if I jump in, too. Just to make sure we’ve tried everything, can you let me know if you’ve restarted both your desktop app in the meantime, as well as your computer?

Hi @"Diana28", sorry for jumping in. After clicking on the “Add activities” button, there should be a search bar showing on the new pop-up window. If you type “created” in the search bar, you should see all possible activities that you want to see results for. Hope this helps, but let me know if you need something more.

Hi @"lindsaylindsay", thanks for posting here! Just to clarify, do you wish to temporarily remove this shared folder from your Dropbox account (with the option to add it back some time in the future) or permanently?

Sorry for jumping in, @"Sarawut Burapapat". I just opened a ticket for you. When possible, please reply back to me, and we’ll check this further. Thanks!

Thanks for giving that a go, @"dariab"! Out of curiosity, are your team members experiencing the same behavior on their end? Meaning, if they create a Paper doc on their Dropbox account, are they seeing your own account/email address to share it with?

Hey Jeff! Hope it’s alright to jump in. Did you recently have any OS updates on your device? Also, I’d like you to follow these steps, and tell me if they seem to help: Click on the Apple logo located at the top-left of the screen. Click on System Preferences. Click on Extensions. Click on Finder Extensions. Only leave…

Hi anonymous! Do you mind uploading a screenshot of the email you received? Also, please make sure that the sender is showing (you can hide any other personal info that may be included). Thanks.

Hi @"ajw1100"! Thanks for sending over more details. If l understand correctly, you don’t see any difference to your account’s storage usage after deleting all those files, right? Can you please send me two screenshots of what you see here and here, so that I can have a look?

Hi from me as well, Warren! In this case, we can open a support ticket for you instead, so that we can look into your request. Let me know if you’d like that, and we can get things started.

@"Hil" and @"DK18", I’m really sorry to hear about this. If you’ve both tried different browsers/incognito mode, and you still receive an error message, I can open a support ticket for each one of you, so that we can investigate this together. If you’d like that, please let me know.

Thanks for the screenshot, @"hillel"! Can you also upload a screenshot of what you see on this page? Do you have any shared files perhaps that could be taking up space from your Dropbox account?

Thanks for updating us on this, @"Whitecold". Can you please clarify what’s your desktop app’s syncing status at the moment? Also, when did you start encountering this issue? Did you recently delete/upload a large number of files to your Dropbox account perhaps?

Hi from me too, Oscar! I hope you’re doing well. From your screenshot, I can see that you’re able to preview your file via the desktop app. Can you please try to open it on your device, and send me a screenshot of what you see then?