Nancy Dropbox Community Moderator

Welcome back to the forum, @"cme2"! Did you start having this issue after an update on your device/Dropbox app perhaps? What’s the current app version that your Dropbox app is running? Let me know, and we’ll take it from there.

Hi again, @"bartb"; I just logged a ticket for you. When possible, please reply back to me. Thanks!

Thanks for the screenshots, @"MSDinFL"; they really help. Just to make sure we’ve tried everything, did you have a chance to follow the steps Hannah provided regarding the icons showing in your menu bar? Is the Dropbox app selected there?

Hi @"fanneyhrundh"; I’m sorry to hear you’re having the same issue. I’ve sent you a message to the email address that’s linked to your Community profile here. Please reply back to me, when possible.

Hi @"kioskfeddan"! I hope you’re doing well. Installing the desktop app on your computer and uploading your files this way, is indeed a good option here. Other than that, you can try opening another browser on your computer and attempt to upload your files from there, as a test. Let me know if any of this works for you.

@"ryan_cs", can you also open an incognito window from your Chrome browser, for example, and let me know if that seems to work? @"gloriacc88", can you try a different browser on your computer to see if the issue persists there, as well? Have you also restored your Chrome browser to its default settings and disabled any…

Welcome aboard the Community, @"AndrewW1"! If you’re a team admin on this Business team, you should be able to see all team content via your Admin Console > Content tab, and download/back up your folders from there. If you need something else though, don’t hesitate to ping me.

Thanks for posting here, @"Fishy", and I’m sorry to hear about the issue you’re having. As trivial as it may sound, have you also tried to open an incognito window from your main browser? Are you able to sign in to the Dropbox website this way perhaps? Also, is there any chance you’ve opened a ticket with our support team?…

Hi from me too, @"USASF"! Unfortunately, we can’t suggest any specific apps for this, as they’re not supported by Dropbox. However, if you search for a way to transfer your files/folders from Dropbox to Google Drive via your web browser, you should receive some recommendations.

Hi @"ashmtl"! I hope you don’t mind me jumping in. Just to clarify, the “SDC” folder and the rest of the files that appear on your screenshot, are they located in the root folder of your SD card or are they located within another folder instead?

Hi @"korisnik", sorry for jumping in here. Did the syncing status of your files/folders change after an update on your device/Dropbox app perhaps? When did you notice this behavior exactly?

Thanks for the screenshot, Mike; I appreciate it. The “unlink” option is what you’d need indeed, so that you can safely delete the local Dropbox files without affecting your web account. What you can do as an extra test in this case, to make sure these files are no longer synced to your web account, is to upload a small…

Hi @"leadorfn2", and thanks for posting here. Please note that we don’t have any account visibility on the forum. Is this user that you mention on an in-app subscription perhaps, or do they have any other add-ons activated on their Dropbox account? Also, if there’s any chance you’ve already opened a support ticket, please…

Hey @"dreamerer"! Sorry to hear this didn’t work for you. Can you let me know what’s the app version of the Dropbox app on your device? Also, what’s the OS version that it’s running at the moment?

Thanks for posting on our forum, @"dariab", and welcome aboard. Can you upload a screenshot of what you see exactly, when trying to share this Paper doc with them? It’d be easier if we have a visual to check this further. Just make sure their email addresses are hidden, in case they’re showing initially on the screenshot.

Hello Juliane! Hope it’s OK to jump in, too. Do you mind sending over a screenshot of the prompt you receive each time you wish to enter your Dropbox account? Just make sure you’ve hidden your email address, before uploading it here.

@"pamchromebook", is it possible to make just a few files offline (that are small in size), and then try to access them again? This will help us isolate the issue more. Thanks!

Hi Paolo! I hope you’re doing well. Are you seeing the same number of files trying to sync every time you open your Dropbox app? Feel free to send me a screenshot of what you see when clicking on the small Dropbox icon in your menu bar, and I can also have a look. Besides that, what’s the current app version of your…

Hi @"Rino H", and sorry for jumping in. I just logged a ticket for you. When you see it in your email address, please reply back to me. Cheers!

Hi @"Pete417", thanks for posting this here! In this case, I’d suggest reaching out to our support team directly, so that they can investigate this. Please visit this page, and open a ticket/email with them. After you’ve followed the steps to do so, please send us the ticket number you’ll receive here.

Hi Mike, and sorry for jumping in. Do you mind uploading a screenshot of the size of your Documents folder, as showing on your Finder? Also, can you please let me know what steps you followed exactly, in order to remove Dropbox from your computer? Do you still see the small Dropbox icon in your menu bar?

Sorry for jumping in, @"Mord0r85". In this case, can you send over a few more details on what happens exactly when adding new files to your main computer folders (Desktop/Downloads/Documents)? Are these folders showing within your local Dropbox folder perhaps? Any screenshots you can provide are also welcome.

Hey @"dancassidy"! You can unshare this folder with these steps.

Thanks for posting your question here, @"acs210"! Did you start having this issue after an update on Accordance, or did this start happening suddenly? Have you tried to disconnect your Dropbox account from Accordance, and connecting it once again? Keep me posted for any updates.

Perfect. Just like Jay mentioned above, is there any chance you have a second Dropbox account under a different email address? If that’s not the case, we can open a support ticket for you, and check this further.

Hey @"BenAltizer"! Can you please click on the small Dropbox icon in your menu bar, and send me a screenshot of the window that will appear? Also, when right clicking on your files within the local Dropbox folder, are you seeing any other Dropbox options, besides the “Make online-only” one that seems to be missing?

Hi @"glenn" and @"sandrahickson96". How many emails have you received like the one on the screenshot? If you click on the “Unsubscribe” button that should be showing on the email, do you keep receiving more emails like this one?

Hi @"Gg93"! Please check your email address, when possible, and reply back to my message.

Thanks for the extra screenshot, @"modelling architecture"! Did you recently have an OS update, by any chance? Also, what’s the app’s current app version? You can check this by hovering over the small Dropbox icon in your system tray.

Hi again, @"bartb". Can you please let me know if you’re having this issue on any other devices (computers/phones) that are connected to the same Dropbox account (not your personal one)?