Nancy Dropbox Community Moderator

Hi @"harry63"! Do you still need our assistance with this, by any chance? Let us know.

Hey @"steve64_64", I’d like to chime in here and check if you still need our help with this. If you do, please provide us with the details Megan asked for above, and we’ll be happy to look into your request.

Your idea is now closed after being inactive for some time. If you have another idea in mind though and you'd like to share it, we'd love to hear about it, so feel free to post it on our forum. Cheers!

Hey @"robindouglaslewis"! Hope it's alright, if I chime in. If you’re getting those messages to another email address, then you most definitely have a second Dropbox account tied to it, which is running out of space. You can double check this by opening a different browser on your computer and signing in to Dropbox with…

Hey @"GS_Sunatori", let me jump in here, too. Can you also test this via an incognito window on your browser? If that doesn’t work either, I can investigate this further.

Welcome back to the Community, @"admin123"! It is my understanding that you're having a similar issue with all files that are saved on your Dropbox account online, correct? As a test, can you try to change your date format settings here, sign out and back in to your Dropbox account and let me know if you keep seeing the…

Happy New Year from me as well, @"hottiehandmade"! Since our team wishes to have a closer look into this, I’ve gone ahead and logged you a ticket. Please check the inbox of your email address, whenever possible, and reply back to my message. Cheers!

Thanks for giving that a go. I also checked this with our team in the meantime, and there’s a chance that the issue is related to your Windows OS and not Dropbox (based on the error message that you’re receiving). So, I’d suggest reaching out to Microsoft support as the next step (and also make sure that there aren’t any…

Thanks, @"wertupo"! Since this is a bit odd indeed, I’ve logged you a ticket. Please respond back to it, when you get the chance, and I’ll continue assisting you via email.

That’s awesome to hear, @"KJWSr"! Of course, if the same issue resurfaces, you can give me a nudge here, but it sounds like that did the trick.

Thanks for the screenshot, @"JGFOF"! If you haven’t tried this already, can you relaunch your Finder with these steps and let me know if you can see your syncing icons and context menu options after that?

Is there a chance that you’re using any sort of antivirus or firewall on your device, @"KJWSr"? If you are, can you disable it for a little bit and restart your computer? Is your desktop app stuck updating even then?

No problem at all! Glad I could help you. If you wish, I can also send your feedback to our team regarding the links that you mentioned.

Thanks for posting this here, @"beiningd". Before checking for a second Dropbox account, can you please go to this page and send me a screenshot of what you see? If you don’t see any files at your Dropbox homepage, then it’s possible that you’ve enabled Dropbox Backup, which is taking up your Dropbox space. You can also…

Hi @"archcount"! Can you give me a few more details on the drive you’ve moved your Dropbox folder to? Is it internal or external? I’d also like a screenshot of any messages that you keep receiving on your end.

Thanks for keeping me updated! Happy to hear your desktop app is now syncing once more. In case something else occurs though, don’t hesitate to ping me here.

Hi from me too, @"john b.230"! Do you mind sharing a screenshot of the error message you’re getting and of the next thing you see after clicking on the link? If you haven’t already, you can also attempt to install the desktop app via our offline installer instead. Does that seem to help?

Hi @"sniffly"! Thanks for your post and for all the details you’ve shared so far. To clarify, are you still seeing the error message that you mentioned at the beginning of your post? If you are, I’d appreciate a screenshot of it, to have a visual. Other than that, I’d also like a screenshot showing the current syncing…

Thanks for sharing your solution with us, Kyle! I’m glad to hear that the desktop app seems to be working normally so far. We also appreciate your feedback and I’ve make sure to pass it along to our team (if you wish, you can also share your ticket number here and I can leave an internal note with your comments).

Hi from me too, @"LSfromMPLStoSTJ"! You can attach your screenshots in the same email thread/support ticket that Megan previously mentioned. The agent who was handling your case will see them and look into this further.

Hi @"Lisa K.11", and thanks for your post. Regarding your Downloads folder, I can see that there's one in your old Dropbox folder (in your first screenshot); can you try to open that one and let me know if you get an error then? As for the Client folder that you mention, are you referring to your Desktop folder? If yes, I…

Hi from me as well, @"wertupo". To clarify, does your image (the one that was uploaded to Dropbox via camera uploads) appear the same even after downloading/exporting it to your device? This will help us isolate the issue a bit more.

Hey @"Assaf I.", I wanted to jump in here and see if you still need help with this, or if your issue was resolved following Hannah’s suggestions.

Thanks, @"KJWSr"! I can see that you’ve opened another thread in the meantime, so I’ve replied to you there.

Thanks for the screenshots, @"KJWSr"! Do you mind right-clicking on your local Dropbox folder as well, and sending me a screenshot of what you see after selecting the "Get info" option?

Hey @"WiggJ"! If you check the inbox of your email address, you should be seeing a new message from me. Please reply to it, and we’ll investigate this further.

Thanks for the info you’ve sent over, @"evelynoliv"! You don’t need to do or provide something else on your end for the time being.

Hey @"KJWSr"! You can try to right-click on the folder directly and select the “Make available offline” option. After that, you’ll need to wait for the folder to be fully synced to your computer (basically you’ll need to wait till the syncing status of your Dropbox app shows as up to date).

Thanks for all the details you’ve shared so far, @"evelynoliv"! I’ve gone ahead and logged you a ticket, since I’d like to investigate this further. Please provide me with the requested info and we’ll go from there.

Hi from me as well, @"hölökynkölökyn"! I’ll also have to agree with Dell here, since you mention that Dropbox is working properly on your device. If you’ve already tried all the suggestions that he provided above, I’d also recommend reaching out to the developers of the third-party app(s) to see why the connection keeps…