Nancy Dropbox Community Moderator

Hi @"ryan_ormond"! If you still need our help with this, feel free to give us a nudge here.

Hey @"mn48fan"! I just wanted to jump in here and see if you still need help with this. If you do, please make sure to provide us with the info Hannah asked for previously and we can further assist.

Hi anonymous! Are you still having trouble with this? If you are, we’d be more than happy to investigate further.

Hi again, @"Steve R.8", and sorry for the nudge. If you have any updates you’d like to share with us, or if you need any further assistance, please let me know.

Hey @"logierachel"! Hope you don’t mind if I jump in. Can you also attach a screenshot of the exact error message that you’re getting? I’d like to have a visual in order to better assist you (just make sure that your email address isn’t visible, before posting it here).

Thanks for posting on our forum today, @"evelynoliv"! When saying that the context menu isn't working on your Mac device, you mean that the options are missing, correct? Can you please check this post and let me know if you followed these steps in order to relaunch your Finder? Besides the context menu options, are you…

Welcome back to our forum, @"madmick"! Hope you’re doing great. Have you tried to drag one or two of these files out of your local Dropbox folder, wait for the app to sync the update, and then add them back in? Do they sync if you do this, or is the Dropbox app still stuck syncing 19 files? Let me know.

Hi from me too, @"Neha H."! You can try reinstalling the Dropbox app without uninstalling first (with the link Jay also provided here).

Thanks for the additional details, @"matboro1"! It’s possible that this could be related to the server, but it’s hard to tell for sure, since this has affected only one of your files. If you encounter the same issue in the future though, I'd like you to let us know here and we’ll be more than happy to investigate this…

Hi @"DavidFairbairn", I’m really sorry to hear about your experience. If you want us to take another look into this, please reply to the email I’ve just sent you and I’ll be glad to assist.

Hi @"DM31411"! Thanks for posting on our Community today. Do you mind sharing a screenshot of the exact options you see on your end, right after you log in to your Dropbox account? Did you test this via another browser and there was still no option to delete the excess content? Keep me in the loop.

Hi again, @"steveohm33"! Did relaunching your Finder via the Terminal help you in the end?

Hey @"t3ole". If you still see the same error message, please try what Hannah suggested above and let us know, if you’re having any sort of trouble while opening a new ticket with our support team.

Hi from me as well, @"parisppdo"! If you want to double check your Backups and make sure you don't have files that are taking up your Dropbox space there, you can go to this page.

Hey @"BrainVision"! Did you have the chance to check Megan’s previous post? If yes, can you provide us with the info she asked for? We’ll be able to further assist this way.

Hi @"samuelc"! I wanted to give you a little nudge here and see if you still need help with this. Keep us in the loop.

Thanks for clarifying! Can you also let me know what’s the current syncing status of your Dropbox app? I’d also like you to right-click on your local Dropbox folder, go to its Properties, and tell me the number of files that are currently saved within.

Hi @"Tinkerman61"! Thanks for posting here today. When saying that Dropbox upgraded to the current version, are you referring to the latest stable app version (237.4.5655), or to the Dropbox for Windows update, that’s mentioned here? Other than that, I’d like a screenshot of what icons and columns you see when opening your…

Hi again, @"rhuling951". I can see that you recently posted about this in this Community thread and my colleague Jay has already provided you with some steps to follow. Can you please please try them out and let him know how it goes? Also, please make sure to reply under the thread I linked above, so that we can avoid any…

Hi Helen! Apologies for the late reply; it looks like we missed your latest post. Since you mention not having enough hard drive space on your computer, you can try creating a new Dropbox folder and avoid re-syncing everything at once with the use of selective sync. Once the desktop app is up to date, you can start…

Hey @"boroman"! Do you need more assistance here, by any chance? Let us know, if Hannah’s post helped answer your previous question.

Hey @"getanin"! Did you have the chance to try out Megan’s suggestions? If yes, let us know what you found.

Hi @"lennypenny"! I wanted to chime in here and check if you still need our help with this. Let us know.

Were you able to redeem your referral space in the end, @"Langnn"? Let us know, if there’s something more we can help you with.

Hi again, @"PGFREE"! I wanted to ask if you have any more updates to share. If you need more help with the same issue, feel free to give me a nudge here.

Hey @"werthsache", hope you don’t mind the nudge. Are you still having trouble with the same issue you initially described? If yes, please let us know more info and we’ll be glad to look into it.

Hey @"betsiegricar"! I was wondering if you had the chance to try out Walter’s previous suggestion. If you did, please let us know how it went.

Hey @"ericlambiase"! I can see that you already have a ticket in our system and one of our support agents is handling your case. Can you check the inbox of your Dropbox email address (the one that’s linked to your Community profile here) and make sure you can see their last email?

Thanks for your post, @"Dweb". When signing up for a Dropbox account, you’ll be asked to create a username indeed. Once the users you shared your folder with open the link you’ve created, they’ll inevitably see your username, apart from the name of the folder. Also, keep in mind that your email address will only be seen in…

Thanks for the extra info! Let’s try something else then. If the app is still stuck syncing your files, you can pause its syncing next and move the new files out of your local Dropbox folder. After that, you can resume syncing once more and wait till the Dropbox app is up to date, before taking any further actions. When…