Nancy Dropbox Community Moderator

Hey @"sharjeelasif42", I see that you also posted here about this and I’ve replied to you. Let me know, once you’ve seen my reply in the other thread.

Thanks for posting here, @"sharjeelasif42"! When saying that you checked your antivirus and security settings, can you please specify that? If you haven’t done so, can you also temporarily disable your antivirus and restart your computer? Other than that, is this something you noticed after an OS or Dropbox update on your…

Thanks for posting back, @"Robin17". I’ve gone ahead and logged a ticket for you, since we’ll need to investigate this further. Please take the time to check your email address and reply back to me. We’ll take it from there.

Thanks for your post, @"Lisa K.11"! Just to make sure I got this right; you can’t see the Dropbox icon in your system tray, even if you double click on the Dropbox app that you see in System > Apps. Does this sound correct? If yes, can you send me a screenshot of what you see when going to your System > Apps? Finally, I’d…

Hey @"Robin17", I wanted to check if you still need our help here. If you do, please share with us the info Megan asked for previously.

@"SnailMango", is there any chance at all that your friends were connected to the same IP address as you, when they accepted your referral and installed the Dropbox app? Other than that, is it possible that any of them had previously signed in to the desktop app on their devices with a different Dropbox account? This will…

Hi @"jeckle"! Thanks for your post. Please check the inbox of your Dropbox email address, when you get the chance. Since it sounds like you’re having this issue, I went ahead and logged a ticket for you. See you there.

Welcome to our forum, @"BenJac75", and thanks for your post. I’d like a few more details, in order to look into this. First off, can you clarify the exact number of files located within your local Dropbox folder? You can easily track this by right-clicking on the Dropbox folder and going to its Properties/Get info section.…

Hi @"heathersadeg"! Let me jump in here, too. One more thing to clarify; you’re only getting this error when trying to make folders/files online-only, correct? Do you see the same message, if you right-click on your folders/files and select another option from the drop-down menu? Other than that, I’d like to know the…

Thanks for posting this on our Community, @"rb27"! Did you notice this behavior after any sort of Dropbox/OS update on your computer perhaps? I was also able to locate another thread from a user who was having a similar issue. Can you have a look and let me know if their solution works for you? If it doesn't help, please…

Hi @"FunnyFrank", and thanks for your post. As a first step, can you clarify the Dropbox platform that you’re using? I’ll be able to further help this way.

Did you also follow Walter’s suggestion to reinstall the Dropbox app, @"entodoays"? If you didn't, and you'd like to give it a try, please make sure you’re not on the free Basic plan first with more than 3 devices currently linked (otherwise, you may not be able to re-link your desktop app).

Let me jump in here too, @"MaryJDKrane". Just to clarify, is he unable to see your file both on www.dropbox.com and his desktop app? If he only can’t see your file on the Dropbox app, but he can see it online, then this means that there’s a syncing issue on his end instead.

Hey @"BardBoi", did you check your Backups page and Plan tab, like Walter suggested? Let us know, if you need any further help.

Hope you don’t mind me nudging you here, @"dssteffen"! Did reinstalling the Dropbox app do the trick, by any chance? If not, I’d like a screenshot of what you see when trying to use the “offline” option for the files on your iPad.

Hey @"MW999"! Did you get to see Hannah’s last post, by any chance? From a quick look at your previous screenshots, your Home and Deleted Files pages don’t seem to be blocked to me neither, so feel free to let us know more details on what’s happening exactly and we’ll be glad to assist.

Hey @"nashvilleattorney", did you go through Hannah’s reply, by any chance? Don’t hesitate to share more info with us, in case you still want us to look into your request.

Did you check this with Microsoft in the end, @"harpadtum"? If you did, and you still need our help, I’d love to know the info Megan asked for previously. Cheers.

Hi @"oscar01", and thanks for your post. Do you mind sharing a few screenshots of what you see on your end? What steps are you following exactly to connect Dropbox with the third-party app and which Dropbox platform are you using? I’d also like a visual of the location where you expect to see your apps. Let me know, once…

Hi from me as well, @"giancarlo t."! Since you mention that you had trouble resolving this with the support team, I’ve gone ahead and logged you a brand new ticket in our system. Please reply back to me, and we’ll check this further via email.

Hi @"arijit_mazumder"! From a look into our system, I can see that you already have a ticket logged with our support team and one of our agents has already replied back to you asking for more info. Can you please respond to their email, so that they may further help you? I’ve also left them an internal note on your behalf.

Did you get the chance to try out Hannah’s steps, @"markaudacity"? If you did, and you need further help, don’t hesitate to let us know.

Hey @"Sclapham", welcome back to our Community. When saying that you’ve removed the preview app, do you mean that you reinstalled the Dropbox mobile app? Were you able to add Dropbox as a location to your Files app before, or is this the first time you're trying to set it up? Let me know, and we’ll go from there.

Welcome back to our Community, @"Cara_M". Hope you’re doing well. Before taking any action on your Dropbox files, I suggest that you double check the syncing status of your desktop app first; does it report that it’s up to date? If it does, and you can see all of your files on www.dropbox.com, you can then go ahead and…

Thanks for the additional info here, @"spinmaker". I’ve passed this as feedback to our team on your behalf.

Hi again, @"dluptonmd"! So, to clarify, your Dropbox app is no longer crashing on Android, but you’re still getting those notifications. Is this correct? Can you please confirm whether you’ve restarted your device in the meantime? If you have, I’d like to know the OS version of your Android phone next, as well as the…

Thanks for your post, @"funwin". I can understand where your frustration comes from, since this is affecting both you and your customers. In the meantime, I’ve made sure that our team is aware of your feedback, as well. Feel free to ping me for anything else.

Hi @"Elizabeth1010"! I hope you don’t mind the nudge. Were you able to find your missing files in the end?

That’s great, @"dmhaas011"! Thanks for sharing the solution you found with us. If there’s anything else you may need, feel free to give me a nudge.

Hello! We've gone ahead and closed this idea due to inactivity. However, we'd love to hear about new features you may have in mind, so feel free to post them on our Community.