Nancy Dropbox Community Moderator

Welcome to our forum, @thecardguy! While signing in to your desktop app, and before you create a new Dropbox folder on your device, there should be an “Advanced settings” link. If you click on that link, there should be an option allowing you to choose your existing Dropbox folder, instead of creating a new one and…

Hey @peter0317, I was wondering if you’ve seen Hannah’s last message. If you have, and still need assistance with this, please share with us the info she’s asked for.

No worries, @aeneas; you can post your screenshots here, whenever possible. When you do, can you also copy and paste a screenshot of your Sync tab, where it shows the current location of your Dropbox folder? Can you also let me know the syncing status of your Dropbox app? Finally, I’d like you to add a small file to the…

Hi @gav_, thanks for posting on the Community. I’ve gone ahead and logged a new ticket regarding the issue you’re describing. Please respond back to it, and I’ll further assist. See you there!

I’m sorry to hear this happened to you, @Edelkakao. From what I get, you were previously on a free Basic plan, that went over-quota (as described here). Is this correct? In that case, you’d have 30 days from the date of the data deletion to restore your files, unfortunately. Of course, since we don’t have any account…

Hey @user0202045042, thanks for your comment! What’s your Dropbox plan and current OS version of your device? This will help me assist you further.

Can you perhaps resend me the screenshot of your Sync tab without hiding the current location of your Dropbox folder, so that I can double check it? You can hide your username, though. Also, can you confirm if the error says "syncing has been interrupted due to an error"? The letters are too small unfortunately, so I'm not…

Glad this is all sorted now, @sgfeltman! If you need something else, don’t hesitate to post again on the forum.

Thanks for also chiming in, @cjcarrie. If those files are synced to your desktop app, is there any chance that they were accidentally dragged/moved out of your local Dropbox folder? Because this would also equal a deletion from your Dropbox account. As for our support team, I've found your ticket with them and left them an…

I’m sorry to hear about this issue, @Laura_Doodles. Can you copy and paste a screenshot of where you unselected those files from, so that they don’t sync to your Dropbox desktop app? After that, I’d also like a visual of the current number of files you’ve saved in your local Dropbox folder. To find this, please right-click…

Hey @hovi! Can you send me a screenshot of the Sync tab under your desktop app preferences? I’d also like a full screenshot of your CloudStorage folder, once any new files/folders appear within.

@tanimichelle, can you test one more thing with me? Can you go to www.dropbox.com on your computer instead, and download the file from there to another location of your device (outside of Dropbox)? I’d like to double check if the issue persists there, as well.

Alright, thanks for confirming! In this case, I recommend waiting for the next email from our support agent. They’ll investigate this internally and guide you to the next step.

Thanks for the additional details; really appreciate it. It doesn’t take more than 10 minutes to receive and enter the code to the Dropbox website, right? I also had a quick look in our system, and I can see you’ve been in touch with our support team in the meantime. I’ve left them an internal note on your behalf, so that…

Welcome to the Community, @successunforgettable. Let’s start off with some general info here first, and we’ll go from there. First off, can you clarify if you upgraded your Dropbox account directly via www.dropbox.com, or if you used Google Play/iTunes instead? If you've already been charged for a paid plan, is it possible…

Welcome back to our forum, @jw83876. Is the folder you’re referring to shared with someone else? Or is it a personal folder you had stored on your Dropbox account? Are you able to see this folder at your Deleted files and/or Events page and restore it from there? As for Dropbox backup, this is a feature that you can use to…

Hmm, I see. In this case, I’d like a few screenshots showcasing the errors/issues you encounter while using the Dropbox app. Can you also copy and paste a screenshot of what you see at the General tab of your desktop app preferences? I’d also like a visual of the Dropbox Elevation Service.

Thanks for the post, @Chaz54! That’s interesting, indeed. Have you tried following the same process, but from a different browser this time? If you’re receiving the same error message again, I’d like you to copy and paste a screenshot of it here. Instead of typing your code, can you try to copy and paste it from your email…

@Neonlinx, do you get the same log, if you try our offline installer?

Can you clarify what happens exactly when your Dropbox web account/browser appears to time out, but you’re still logged in, @WSavage77? Feel free to copy and paste a screenshot too, if you think that it'll help. Can you also try a different browser (if you haven’t done so already), and let me know if the behavior is…

@datanz, sorry for jumping in. Did you also follow all of the other steps that Megan provided here?

I’m sorry to hear about this, @Marcbeth. First of all, can you clarify when was the last time you were able to access all of your files on www.dropbox.com? What was the size of files you had previously saved on your Dropbox account? Finally, please make sure to also check your Deleted files and Events pages; can you see…

Hey @keithjb, did you get the chance to go through Walter’s reply? If you’re still encountering the same issue, can you send us the info he asked for? Thanks!

Hi from me too, @SortedByName! It’s not possible to view the number of downloads from shared links, I’m afraid. However, you should be able to do this with a Dropbox transfer instead. Also, you need to be aware of your Dropbox bandwidth, as sharing can be interrupted when your daily bandwidth is exceeded.

Hey @Dave P.8! Thanks for posting here, as well. Can you copy and paste a screenshot of what you see on your Mac computer vs what you see on your iPad? I believe I understand what you mean, in which case what you’re asking for isn’t possible on the Dropbox mobile app. However, I’d like to be 100% sure we’re on the same…

No problem at all, @Himain! I’m happy I could assist you. I’ll also be here, if you have any other questions regarding Dropbox.

Hi @simonleung! Hope you don’t mind if I jump in. I’ve logged you a ticket, so please check it out and reply back to me, when you get the chance. @al_s, can you share a few more details with me on your issue? For example, what’s the syncing status and app version of your Dropbox app?

Thanks so much for your patience, @Suetervs! I managed to double check this with our team in the meantime, and this seems to be an expected behavior on the new Community platform (meaning that it's no longer possible to edit your subsequent posts).

Thanks for the visual! It looks like you’ve created a shared link with edit rights indeed, so your recipient should be able to access it on their end (there's no other setting you need to enable). If they run into any sort of issues though, don’t hesitate to give me a nudge here; I’ll be happy to help.

In general, support communication via ticket can take about one business day. I’ve added an internal note for you though, so that our agent can check this as soon as possible.