Nancy Dropbox Community Moderator

Thanks for your post, @Novaklone. What you’re experiencing sounds like expected behavior, I’m afraid. If you’re trying to back up the main computer folders of your device (Desktop, Documents, Downloads), which are usually saved on your C: drive, then the Dropbox folder will also need to be saved at the same default…

Hi @Johsar! Thanks for posting on our forum today. I’m glad to hear that searching on our Community is normally working for you again. As for your desktop app, does this dialog appear after taking a specific action on your Dropbox app, or does it show up randomly on your screen? Does it mention anything else, besides…

Thanks for posting here, @"JOgden"! Since we’ll need to investigate this and our forum will be soon undergoing some updates, I recommend visiting the following channels for further help: • Dropbox Support • Dropbox Help Center • Dropbox Learn • Our social channels (X, Facebook, or Instagram) Thanks for your understanding.

@"ys777" さん、こんにちは！投稿ありがとうございます。 今週、フォーラムに一部変更が加えられる予定ですので、サポート担当者を手配いたしました。 コミュニティプロフィールに登録されているメールアドレスをご確認いただき、返信をお願いいたします。 よろしくお願いいたします！ ------------ Hey @"ys777"! Thanks for your post. Since our forum will be undergoing some changes this week, I’ve logged a ticket for you to further assist. Please check the email…

@"dr19" さん、こんにちは！突然の投稿で申し訳ありません。 今週、コミュニティでいくつかのアップデートを実施する予定です。サポートが必要な場合は、以下のチャネルをご利用ください。 • Dropbox サポート • Dropbox ヘルプセンター • Dropbox Learn • 公式ソーシャルメディア（X、Facebook、Instagram） ご理解いただきありがとうございます。 ------------ Hey @"dr19"! Sorry for jumping in here. I just wanted to mention that our Community will be undergoing a few…

Hola @Kim83, gracias por tu mensaje. Ten en cuenta que con Dropbox Básico/Plus, solo puedes recuperar archivos y carpetas eliminados hace 30 días. Lamentablemente, no se puede recuperar nada que se haya eliminado antes. Siento darte esta mala noticia. ---------- Hi @Kim83, and thanks for your post. Please keep in mind that…

Hey @"calsccostudio"! If you’ve already double checked the “All apps”/”Applications” section on your Windows/Mac device, we’ll need to look into this further and check what else may be happening. However, since our forum will be going through a few updates from today till 04/08, you can visit the following for further…

Hi @Nidas, and thanks for your post. In order for our team to keep track of your idea, and also give our users a chance to vote it, you’ll need to post it under our Ideas board here. Thanks for your understanding!

Thanks for letting me know, @"allyinsf"! I just logged a ticket for you. Please reply back to it and we’ll go from there.

Hi again, @SophiaP! Thanks for the additional details. Since the main issue is happening on your Files app (which is built and maintained by Apple), there isn’t much troubleshooting we can provide here unfortunately. Based on your post though, I’m wondering if this has to do with the editing tool that you’re using (as you…

Hey @"kevlevy", if you’re still encountering this behavior, don’t hesitate to send us more details and we’ll be glad to look into it.

Hi @"spencer82", and thanks for your post. Is this happening on multiple browsers? If you have the desktop app installed on your device, can you open one of your Excel files locally with Microsoft Excel and let me know what you see then? Other than that, I’d like a screenshot of what you see when visiting the version…

Thanks for the screenshot, @"knowsray"! Can you perhaps send me a full visual of where you see this error message exactly? I’d also like a screenshot of what you see here.

Alright, in this case I suggest doing a basic reinstall next. If this doesn’t work either, please go ahead and perform an advanced reinstall with the steps outlined here. Keep me posted for any updates.

I’m glad to hear that seemed to help a bit, even though I understand it may not be the most ideal workaround. As for your new projects, the only way to know for sure is by adding them to Dropbox and working on them; we can’t be certain otherwise, unfortunately. And thanks for clarifying what I asked! All good.

Thanks for the nudge, @"allyinsf"! It looks like the thread I previously linked has been archived in the meantime. If you’ve tried any other troubleshooting steps so far, can you let me know what these are, to see what else I can suggest for you?

Hey @"Yehuda D."! When did you first opt to ignore these files? I’d also like a screenshot of the ignore rules you’ve set for them, as well as one more showing how they appear within your Dropbox folder (feel free to send me a visual of your desktop app’s syncing status, as well).

Thanks for your post on our forum, @"Frogbert"! If you copy one of your InDesign files, paste it out of the Dropbox folder and try to open it then, are you still experiencing the same issues? I’ve also located your ticket with our support team in the meantime and left an internal note to them on your behalf. I can see that…

Hey @"Laksshya"! Did you try the recommendation Hannah provided? Can you let us know how it went? If the issue has been resolved in the meantime, feel free to share what worked for you.

Hey @"Smaranzky", just checking to see if you’re still having trouble with this. If you are, please send us the details Megan asked for previously.

Hey @"ananas123", were you able to find your Backup tab/page after following Megan’s instructions?

Hey @"RonLibrary"! I’m giving you a nudge here, in case you wanted to share another update with us.

Welcome aboard our forum, @"knowsray"! Let’s have a look into your request. Since you have a yearly Dropbox subscription, you should be able to keep it until the end of your current billing cycle (even if you cancel your plan before that). However, can you send me a screenshot of what you see on your end (since you mention…

Hey @"SophiaP"! Thanks for posting this on our forum. First off, can you clarify what you’re referring to when mentioning the “files folder"? Are you perhaps using the Files app on your iPad? How about your computer? Are you having these issues both on your iPad and computer, or is this happening primarily on your iPad?…

Hey Josh! No, you shouldn’t have to do this every time, since you’ve set your files to become available offline by default. This is more like a test to see how the desktop app will behave and to isolate the issue a bit more. Now, please keep in mind that the app version you’re currently running is the beta one, which is…

Hey @"gfriedflooring", I recommend contacting our support team next, so that they can investigate this. You can use this link to get in touch with them directly.

Welcome to the Community, @"hdb2"! Thanks for your post. As a first step, can you let me know what’s the current app version of your Dropbox app? You can double check that this way. Other than that, I’d like you to right-click directly on your local Dropbox folder and choose the option to make everything available offline.…

Hey @"BenThrower", I wanted to make sure you’ve seen Jay’s last message. Let us know, if you need further help with this.

Hmm, the deletion should be immediate. Can you sign in to the Dropbox account again and try to delete it once more? Do you receive any sort of confirmation after doing that? I’d also like you to check your Gmail address (both your inbox and spam folder) and let me know if you received any messages there after deleting your…

Hey @"carmine8086", I’ve gone ahead and logged a ticket for you. Please go through my message and reply back to my email. Talk soon!