Megan Dropbox Community Moderator

Hey @"Henryrchrd", I hope you're doing well! It’s not strictly required to make all your files online-only before moving your Dropbox folder to another drive, but doing so can help save space on your local drive and make the move easier, especially if you have limited storage. Online-only files are stored in the cloud and…

Hey @"dustfog", let's jump right into this! Do you get any specific errors when trying to install the Dropbox mobile app on your iPhone? We haven't actually had any reports of any issues with iOS 26 so far. Is it possible that you've exceeded the 3-device limit that you have when using a Basic account? Also, I know this…

Hi there, @"Hamer"! Happy to see that your issue is now resolved! As for the one file that has yet to sync on your iPad, I also suggest that you try to delete it. If that doesn't work, give me a shout and I'll be more than happy to help! 😉

Hi @"Hamer", let's jump right into this! Where do you get the 2GB info? Did you receive any relevant emails from Dropbox? Referrals would not be removed from an account. You should still be able to view them on your account from this page. Could you attach a screenshot showing your quota on the plan page in order to see…

Hey @"Penisoo", let me jump in here! Allow me to add that based on the info you provided earlier it looks like you're commenting on your files locally within your Camera roll, not within the Dropbox app. Comments won't transfer from your camera roll to Dropbox. You'd need to upload your files to Dropbox, then open the file…

Hey @"nikodschroeder"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"brinkdinges"! Have you tried to interact and communicate with our automated chat option in order to resolve your issue? Also, can we get a few more details about the problem that you're experiencing to see how we can help on our end? Keep me posted, and we'll take it from there!

Hey @"SnailMango"! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and I'll be more than happy to investigate. Thanks a bunch! 

Thanks for checking @"MW999"! Can you send me a screenshot of what your plan page reports at the moment? Thanks!

Hey @"RedRaselom13"! If a suspended Dropbox team member's account is converted to a personal (individual) account by their admin, the user should regain access to their files. When an admin converts a team member's account to an individual Dropbox Basic account, the account is no longer connected to the team, and the user…

Hi there, @"sspilleman", welcome to our Community! How long has this been happening for? Can you try an advanced reinstall using the steps provided in this Help Center article? I'll be waiting for your updates!

Hey there, @"OscarM", let's jump right into! I'd love to gather some additional info as to what you'd like to achieve on your end. You mentioned that you wish to update your information in the Dropbox app center. Can you let me know more about this? What steps do you currently follow, and is it safe to assume that you're…

Hey @"RedRaselom13", welcome to our Community! If I understand correctly, you were added to a Business team, and your Dropbox account has been suspended. Keep in mind that when you join a Dropbox team, you get the option to merge your account there, or to create a new account and keep files under a separate email address.…

Hey @"Sclapham"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey there, @"Cara_M"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hi @"MW999"! I'd also suggest taking a look at your Backups page as @"Rich" suggested, since the culprit of this could be located there. Can you have a look and let me know what you find?

Hey @"mrrssy"! When you mention "out of sync files" are you talking about the conflicts? Is your app up-to-date on all of your devices? Feel free to also have a look at the relevant Help Center article here. 

Hey @"vasanta"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"jking1"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"Twoods48"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"mrrssy"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"ahmed1122", sorry to hear about that! If I understood correct, it sounds like you don't have access to your emergency codes, but without them you'd need another active device already linked to your account. Do you have one? It would be great if you can check any devices, to see if they are connected to your account,…

Hey there, @"sherbiny", let's see what we can find together about this! In regards to your shared files requiring an extra verification code, can you let me know how you're sharing these files, and the message the recipients see when they try to open them? If we're talking about shared links, are you granting can-view or…

Hi there, @"Orangigina", let's jump right into this! It sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? You can also take a look here for more info. Do you still face the…

Hey @"Mapster12", happy Monday! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"sherbiny", I hope you're doing well! Keep in mind that you can disable comments on files shared in Dropbox Replay by adjusting the sharing permissions. When sharing a file, select ‘View only’ access for collaborators. This setting allows them to view the file but prevents them from seeing or adding comments. Feel…

Hey @"MaryJDKrane"! Thanks for the screenshot. I was actually referring to the local folder you use in your File Explorer. When you open your Dropbox folder locally, and navigate to the path in that folder that you use to add content for the team members to see. Can I also have a picture of that, please? 

Hey @"entodoays", let me jump in here! Can you still try uninstalling and then reinstalling the desktop app? Even if you currently have 3 devices linked, that shouldn't be a problem. Once you reinstall it will be on one of the devices you're using. If you come across any issues, don't hesitate to let me know. Thanks!

Hey @"MaryJDKrane"! Where exactly do you add these files? Do you add them inside a team or shared folder, or a personal one? If you're not sure, then please send me a couple of screenshots showing the local folder on your device, in order for me to have a visual too. 

Hey @"dluptonmd"! I just sent you an email in order for us to investigate further. Reply back to me and we'll take it from there. Thanks a bunch!