Megan Dropbox Community Moderator

Hey @"John Bingley" & @"Gabriele-Luxembourg"! I just sent you an email, in order for us to have a closer look into this. I'll see you there, thanks!

Hey @"EoinWoods", let's see what we can find about this! Keep in mind that I moved your reply to a new thread, since the other one was quite old. It seems that you have a problem when trying to rename duplicate files inside your Dropbox folder, correct? If not, feel free to clarify. From the info that you've shared, it…

Hey @"mcboanova", let's see what we can find about this together! That's odd indeed. Have you tried signing out of the app, and then signing back into it? Also, what do you see if you hover your mouse over the little Dropbox icon in your menu bar, next to your WiFi? Is the app's syncing status "up to date" and what version…

Hey @"ssssj", thanks for posting here! At the moment, the only way to stop the pop-up from showing up is to complete the necessary steps. If you need something else, please let me know and I will be more than happy to help every step of the way!

Hey @"wiffle"! Sorry for the late update, and happy Friday. I was checking internally with our Team about this. For now, I'd recommend that you ignore any File Provided related notifications, and to avoid updating to File Provider. Once we have additional news, we'll definitely update you, and let you know more. Thanks a…

Hey @"Craig12345uk", let me jump in here! You can always redact any sensitive info shown there, and attach your files here using our camera-like icon. Can you also try signing out of the app, and then back in? 

Hey @"ZnarreZ", I'd be happy to look into this for you! As a first step, can you check @"Nancy"'s reply here, and let me know more? Also, which browser do you currently use, and have you made sure it's updated? Let me know more, and we'll take it from there!

Hey @"Phili1"! When you plug your external drive I'm guessing that you don't see the pop-up that will allow you to back it up, right? To make sure we’re on the same page, could you check your Backup page online and let me know what it reports? Feel free to send me a screenshot too.

Hey @"Phili1"! I'm a bit unsure in regards to your latest message. Would you care to clarify more? 

Hey @"Phili1"! If you disable that option, you won't get asked to back up your external drives every time you plug them to your device. I hope this clarifies!

Hey @"Benjamin Gordon", sorry to hear about that! Have you tried signing out of the app, and then back in? Any other troubleshooting steps? Is it the exact same experience as the one you'd mentioned before? 

Thanks for the heads up @"hprigent"! So it sounds like the app is stuck syncing the same number of files, right? Can you hover your mouse over the little Dropbox icon on your menu bar, next to your WiFi, and send me a screenshot of the app's current syncing status? You might want to take a look at this Help Center article…

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey @"hprigent", let's see what we can find about this! Did you notice this behavior after updating your OS, by any chance? Could you try to restart the app using the steps that my colleague, Nancy​ provided here? One more thing I'd like to add to these steps is that if you see the Dropbox.app file file in both locations,…

Hey @"User34", thanks for the added info! Just to make sure we're on the same page, can you also send me a few screenshots of the Dropbox alerts that you're seeing on your end, and how they appear? I'd also appreciate it, if you could check your Dropbox preferences too, just to see what notifications you have enabled…

Hey @"GideonFalls", thanks for posting here today! The update here was much appreciated here, so thank you so much for that @"Christian E.9"! Gideon, you can always try contacting Support if you're on a paid plan. If you wish, we can troubleshoot here first, and if the issue isn't resolved, then I can open a ticket on my…

Hey @"User34", welcome to our Community! Would you mind clarifying what you mean by "larger alerts"? How about your desktop app notifications? How are these set up? If you wish, you can send me a screenshot of your app's preferences, and the alerts you can see at the moment, in order for me to have a visual too. Keep me…

Hey @"Geno28", let's jump right into this! What file type are we talking about? I'm guessing an .mp4, correct? Also, have you by any chance tried downloading the video using a different browser? Also, is it a file that you have saved in your Dropbox account, or are you accessing it through a shared link? Let me know more,…

Hi @"petermooreworld", let me also jump in here! Could you try to restart the app using the steps that my colleague, @"Nancy" provided here? One more thing I'd like to add to these steps is that if you see the Dropbox.app file file in both locations, delete the file in the second location(~/Library/Application…

Hey @"tobsn", thanks for letting me know about this! Do you still notice the same behavior as we speak? If so, can you also let me know the exact version of our app that you're using? You can find this by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi. In any case, I'll definitely pass…

Hey @"Michael L.80", let me jump in here! Do you have another app that backs up or edits your photos? Have you tried clearing the app's cache, then uninstalling it, and try restarting your phone before you reinstall? If this doesn't work, could you include a screenshot of the Camera Uploads settings in the Dropbox app, and…

Hey @"themaybeblock", thanks for posting here! Would you be able to share some additional info with me? What type of notifications are we talking about, and are you talking about shared folders, or team folders? If you could send me an example screenshot of the notification you're talking about, I'd appreciate it. Also,…

Hey @"themaybeblock", thanks for posting here! Would you be able to share some additional info with me? Are you talking about shared folders, or team folders? If you could send me an example screenshot of the notification you're talking about, I'd appreciate it. Also, how long has this been going on? Keep me posted, and…

Hey @"TKHammond", happy Friday! It's been our pleasure! 😇 If you need anything else, just give us a shout. Have a lovely weekend ahead,enjoy! 

Hi @"TKHammond"! When you try to preview these files, are you being prompted to provide a password? If so, once you unlock the file, are you able to download it? 

Hi there, @"WinchelseaStar", welcome to our Community! I'd be more than happy to help. I'm going to need some account-specific info, this is why I reached out internally. Please check your email's inbox for a message from me. If you need something else, please let me know and I will be more than happy to help every step of…

Hey @"jacky786", thanks for posting here! How long has this been an issue for you? Would you mind clarifying your OS, along with the Dropbox version you're using on your device? You can find this by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi. Keep me posted, and we'll take it from…

Hey there, @"bradimperialmetric", let's jump right into this! It looks like you're using our beta version, instead of the stable one (225.3.4851 instead of 224.4.4811 ), so I’d like to make sure that’s not what’s causing any issues. What I want you to do next is go to this page and turn off early access (under the…

Hey @"jhKeen", let me also jump in here! Do you try to access the shared folder by clicking on the email's invitation link? Do you see it when you try to access your sharing tab? Are all the browsers you tried updated to the latest version?

Hey @"petermooreworld", let me jump in here! Based on your screenshots it looks like the bottom path is where your active Dropbox folder is located. You can see that it has the relevant syncing icons next to your files. You can always check your app's preferences to see the current path of your Dropbox folder, and double…