Megan Dropbox Community Moderator

Hey @"matter1", sorry for the late response! It seems like your screenshots haven't been attached. Could you try again? I'd also appreciate it if you could check your Backup page online, and let me know what it reports. 

Hey @"Billfromwashington"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Amazing news @"mellylouc"! That's what I like to hear (or read in our case). If you need something else, please let me know and I will be more than happy to help every step of the way. 🤗

Hi @"MJP71", odd. I went ahead and created a support ticket on my end for you in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a bunch! 

Hey @"JRA-1223", feel free to reply back to the email chain, in order for me to proceed with the investigation, and see what we can find about this. Thank you!

Hi @"Birdman2010"! I can see that you replied back to the email I created, thanks for that. I'll get back to you as soon as possible, in order for us to investigate further. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi @"JRA-1223"​​, thanks for bringing this to our attention. It sounds like access to your sharing was paused on your account. In any case, I went ahead and created a support ticket on my end for you. Reply back to me, and we'll take it from there. Thanks a bunch! 

Hi there, @"mellylouc", welcome to our Community! Essentially your "All files" path contains all the folders you see visible on the sidebar. It's not an exact location, but a "pool" of all your files, and folders. Having said that, would you mind clarifying what happens if you visit your account online, then access your…

Hi @"SignLeadersIT", let's jump right into this! Do you notice this behavior on both your Apple, and Android devices? You mentioned that this happens on both the mobile app, and the website, right? When did this issue first start? Also, I'd love to know approximately how many files are in this folder, and if you've tried…

Hey there, @"kulath", let's jump right into this! Would you mind trying out an advanced reinstall using these steps, in order to resolve this issue? Keep me posted, and we'll take it from there!

Hi @"Birdman2010"​, thanks for bringing this to our attention. It sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? In any case, I went ahead and created a support ticket on…

Hey @"MJP71"! You mentioned that this folder is for "public use". Is it possible that you're referring to a public folder? If so, have a look at this Help Center article too. Also, do you maybe recall when was the last time you were able to share this folder? 

Hey @"obsidianspider"! I had opened a ticket on my end for you that seems to have closed due to inactivity since we last talked. Can you try replying back in order for a new ticket to be created in our system? 

Hey @"ERAArchitects", let's jump right into this! Did the files have time to sync from the desktop app to your account online, and are you able to see them when visiting the web? One more thing: can you check your account's deleted files page, along with your events page? When visiting your events page, can you see any…

No worries @"Esther B.6"! Take your time, and reply back to me once you're ready to continue troubleshooting. 👩‍💻

Amazing news @"gwencrawford"! Thanks for the heads up. If you need anything else, just give me a shout. 😄

Hey @"lin20250902"! Happy to see that your issue is now resolved! If you need anything else, give me a shout, thanks! 🤩

Hey @"Esther B.6"! In this case, I'll go ahead and send you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks! 

Hey @"MJP71", let's see what we can find about this together! It sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? Also, have you received any Dropbox-related emails about…

Hey @"RFB"! Could you send me some screenshots of each device's syncing status too? And definitely take a look at the Account tab on each computer, and let me know if they report the same email address. One last thing: if you add a file using your desktop, can you see it when visiting your account online? What about your…

Hey there, @"laurabuskirk ", welcome to our Community! I moved your post under a separate thread since the one you posted under wasn't a recent, ongoing one. In order for us to have a closer look into this, I went ahead and sent you an email. Reply back to me, and we'll take it from there. Thanks a bunch!

Hey @"pietrovalelongo", do you notice any improvements at all? One more thing I'd like to note: It might be worth adjusting your bandwidth settings through the app's preferences under the Bandwidth or Network tab. That way your connection is focused there, and it doesn't throttle the syncing progress. If this doesn't help,…

Hey there, @"RFB"! Thanks for the screenshots. However, keep in mind that we can't see the app's current syncing status in any of them. You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi. One more thing for you to check. Can you access the app's preferences, and more…

Hey @"jmoleary", thanks for the heads up! Do you notice this behavior only with this specific Dropbox folder, or other folders irrelevant to Dropbox too? I'm asking, because this issue might not be directly to Dropbox, but let's dive deeper to see what we can find. Here's what I'd like for you to try: Please try quitting…

Hey @"Holthouse", I definitely understand your frustration, and your need to access the folder in question. However, please keep in mind that our specialized agents usually have an approximate 24-hour window before they can review your case along with the info you've provided, and then reply back to you. The best course of…

Hey @"anbrasw", let's check for a couple more things first. Would you mind clarifying which app version you currently have installed on your computer, along with the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi. Also, can you try quitting the…

Hi @"jmoleary", let's jump right into this! It might sound trivial, but have you tried restarting your device by any chance? Can you also try the following steps? -Open File Explorer. -Click the three-dot icon (See more) in the top right corner. -Select "Options". -Under the General tab, in the Privacy section, click the…

Hey @"Vino91", amazing troubleshooting on your end! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 👩‍💻

Hey @"Kevin m1"! I am going to go ahead and open a new ticket on my end for you, because it seems like your last email ended up on our unmonitored inbox. Reply back to me, and we'll take it from there. Thanks!

Hey @"cutelilfish77", let's see what we can find about this together. Have you tried to contact Dropbox Support directly for this? If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page. Once you've sent your request, feel free to send me…