Megan Dropbox Community Moderator

Hi @"TKHammond"! When you try to preview these files, are you being prompted to provide a password? If so, once you unlock the file, are you able to download it? 

Hi there, @"WinchelseaStar", welcome to our Community! I'd be more than happy to help. I'm going to need some account-specific info, this is why I reached out internally. Please check your email's inbox for a message from me. If you need something else, please let me know and I will be more than happy to help every step of…

Hey @"jacky786", thanks for posting here! How long has this been an issue for you? Would you mind clarifying your OS, along with the Dropbox version you're using on your device? You can find this by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi. Keep me posted, and we'll take it from…

Hey there, @"bradimperialmetric", let's jump right into this! It looks like you're using our beta version, instead of the stable one (225.3.4851 instead of 224.4.4811 ), so I’d like to make sure that’s not what’s causing any issues. What I want you to do next is go to this page and turn off early access (under the…

Hey @"jhKeen", let me also jump in here! Do you try to access the shared folder by clicking on the email's invitation link? Do you see it when you try to access your sharing tab? Are all the browsers you tried updated to the latest version?

Hey @"petermooreworld", let me jump in here! Based on your screenshots it looks like the bottom path is where your active Dropbox folder is located. You can see that it has the relevant syncing icons next to your files. You can always check your app's preferences to see the current path of your Dropbox folder, and double…

Hey @"TKHammond", one more question, please. Has this always been the case for you, or is this an issue that just surfaced? 

Hey @"TKHammond"! I was wondering if these are shared files, or files that you created. Also, is the "Download" button greyed out, or does it look normal? Can you send me a screenshot, please? Let me know more, and we'll take it from there. 

Thanks for keeping us in the loop @"Stephen J.9"! 😇 Keep an eye on it, and if you need anything else, just give us a shout! 

Hey @"why4d", one more question while we're trying to understand what happened here. Were you a member of a team, or the team admin? If the latter, then keep in mind that if you deleted the team account, the content that you had there is not restorable. Also the team would have been disbanded, so I don't think old members…

Hey @"Paula Anthony", thanks for posting here today! Would you like to share some additional info with me in regards your idea? Do you suggest integrating Dropbox with your email's inbox? What is the end goal here? You also mentioned that you lost some of your content. I'd like some context as to where were the files…

Hey @"nathanieloffer", thanks for the heads up here! I checked internally about this, and it seems that our team is actually aware of the issue and it is currently being worked on. Once we have an update, we'll let you know more. Thank you for your patience!

Awesome, @"Nirvaanatron". I just sent you an email. Reply back to me, and we'll take it from there. Thanks a bunch!

Hey @"Nirvaanatron", can I send you an email, in order for us to investigate further? 

Hey there, @"Joergen", thanks for posting here today! The behavior you described was quite odd indeed. I'm glad to hear that your great troubleshooting solved the issue, and that everything got back on track. Just to make sure I got this right: the app is now fully synced, and when you try to upload new content by adding…

Hey @"marksow", let me jump in here! One last thing I'd like to know is the version of the app you're using on your end. Just for us to make sure you're not using the beta version. You can locate the version by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi. Lastly, when this happens…

Hey @"gerry12345", I hope you're doing well! I replied back to our email chain a couple hours ago. Did you have the chance to review my reply? 

I just sent you an email @"erlendur"! Reply back as soon as possible, and we'll take it from there. Thanks!

Interesting @"erlendur"! Can I send you an email, in order for us to have a closer look into this? 

Hey @"Nirvaanatron", what is the size of the folder you're downloading from the web? Also, do you happen to have any step-by-step screenshots, in order for us to have a visual into this?

Hey guys! I was ready to jump in here, and suggest some troubleshooting steps on my end, but it seems everything is now sorted for you, right? 🤓 Happy to see that your issue is now resolved! If you need something else, please let us know, and we'll be more than happy to help every step of the way. 

Hey @"Nirvaanatron", definitely give us a heads up. It's also worth checking if the file contains all of your content, if not we're definitely here to look into this. Thanks!

Hey @"Konishiki1745", thanks for the heads up! Just wanted to make sure that you've already followed these steps, right? If so, then I'd also suggest one last thing which would be to fix the level of permissions when the Dropbox application was installed. A user shared the relevant steps here. If this doesn't resolve your…

Hey @"JamrockN16", thanks for the heads up! I suggest that you post this under our "Ideas" section as a feature request. Just make sure to specify how you'd like for this to work, and specifically that you want it to be under the "All files" page. If you need something else, please let me know and I will be more than happy…

Hey @"Geoff Clegg", let's jump right into this! Since you already checked your deleted files page, would you mind taking a look at your events page too? Also, if we're talking about shared content, I'd also take a look at the account's sharing tab to see what it reports. Lastly, can you clarify which platform you used to…

Hey @"Laura Galassi"! Amazing news. Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi @"Konishiki1745", welcome to our Community! Did you have any other OS updates recently, right before this issue occurred? If you look at your system tray, do you see a small Dropbox icon, next to your WiFi? If so, can you hover your mouse over it, and let my know the syncing status it reports? It might sound trivial,…

Hey @"Laura Galassi", thanks for the heads up! As a first step, you need to make sure that you've installed the app with admin privileges. Another thing that I also noticed is that the version you're using at the moment is old. You need to use this link, or this one to update to a newer version. I'd love to know how the…

Hey @"RyanC", thanks for the info! If the pop-up goes away when you click on it, then it sounds like it's working as it should. At the moment, you wouldn't be able to stop the pop-up unless you click on the badge. You could always disable the badge entirely, but I didn't suggest it since this isn't what you wanted. If you…

Hey @"Isuru W"! If your files were transferred upon your initial removal, you can have the team admin, or the person the files were transferred to, share them back with you. That said, since we don't have any account-specific visibility, it might be best to get in touch with our support team directly. Once you do, feel…