Megan Dropbox Community Moderator

Hey @"rcvergs"! It might be better to ask the owner to contact our support team directly using this form. This way they'll be able to guide the document's owner while having a clearer account visibility and more tools. If you need something else, please let me know and I will be more than happy to help every step of the…

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hey @"rcvergs"! Hmm, didn't quite catch that, my apologies. Do you mean that you still need further assistance, or you're all set? 🙁

Amazing @"Levi3"! Happy to see that your issue is now resolved! Give me a shout if you need anything else! 🤓

Hi there, @"KiahG"! No worries, I'm here to dive into this. I just sent you an email in order for us to investigate further. I'll see you there. Thanks a bunch! 

Hey @"mummadrai"​, I definitely understand your frustration, and your need to access the folder in question. However, please keep in mind that our agents usually have an approximate 24-hour window before they can review your case along with the info you've provided, and then reply back to you. The best course of action…

Hey @"jumpinjackeroo"! I just sent you an email in order for us to investigate further. Reply back to me as soon as possible, and we'll take it from there. Thanks!

Hi @"vsultana10"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hi @"CarynS"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hi @"WizardofVoz"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

Hey there, @"rostyslavudovenko"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"Mom2Chaos"! I hope you're doing well. Just following up to check if you had a chance to review our last message. If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.

Hi @"billzink"! Just following up to check if you had a chance to review our last message. If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.

Hi @"Levi3"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hi @"gershon2"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"1nick"! I'm just circling back to see if you saw @"Mark"'s reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

Hey @"catchaway808"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"As83"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hi @"RobSm"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hi @"sarahco4"! Quick check-in to see if you caught our last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hi @"Tbonelive"! Quick check-in to see if you caught my last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey @"nnurthen"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"rcvergs"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"mgry", thanks for letting us know! Happy to see that your issue is now resolved! We'll be one post away if you need anything else! 🙂

Hi there, @"jumpinjackeroo", let's jump right into this! It sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you're trying to share, or have already shared breaches the Terms of Service? You can also take a look here for more info. Lastly, how long has…

Hey @"suye_qishi" thanks for the clarification! So, if you're already using a Dropbox Plus, Professional, or Essentials plan you can indeed purchase a one-time 1TB add-on. You can only acquire it once. Here are the steps on how to purchase it. Always here if you need further help! 😊

Hi @"david91", thanks for letting us know! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 🤓

Hi there, @"suye_qishi" welcome to our Community! With Dropbox Plus and Professional, you get 2TB and 3 TB of storage respectively. Once you upgrade your subscription the storage space is a one-time addition that's immediately visible on your account. In regards to your second question, keep in mind that an individual…

Hi @"RebeccaIceQueen"! Happy to see that your issue is now resolved! You did an amazing job on your end too. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"Graham S.10"! Thanks for reporting this. I went ahead and reached out via email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!