Megan Dropbox Community Moderator

Hey everyone, thanks again for reporting this! Can you try again and let us know if you still face the same issue? It should be resolved now after the new mobile update. If you still come across the same problem, please update your mobile app, and try again. Thanks!

Hi there, @"pamelastudios", let's jump right into this! Based on everything that you described you're using two separate Dropbox accounts. Your Basic and team account should be two different ones. If you sign into your Basic account online, and visit this page you should be able to see what's taking up space there. You can…

Hey @"brendenbc" & @"chrismol"! Thanks for reporting this. I went ahead and reached out via email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks! 

Hey @"MelvisWeb"! If you could quit it, and try again that'd be great. I'll be waiting for your updates! 

Hey @"brendenbc", thanks for the screenshot! 😊 Give me some time to investigate internally about this, and I'll get back with next steps as soon as possible. Thanks!

Hey @"brendenbc", no worries! We'll do our best to get to the bottom of this. Do you think you could attach a screenshot of the error message that you get in order for me to have a visual too? 

Hi there, @"paegas3", let's jump right into this! I'm happy to investigate further. I went ahead and opened a ticket on my end for you. You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there. Thanks a bunch!

Hey @"MelvisWeb", let me jump in! I found some steps online that you can search for and apply using your task manager in order to terminate your File explorer however I'm not sure this will be of any help. You can always give it a go. In any case, would you mind sending over a few step-by-step screenshots in order for me…

Hey there, @"brendenbc" let's jump right into this! I know this might sound trivial but as a first step, can you ensure there are two (or more) versions of the file to compare? If there's no other version, the UI may fail upon attempting to compare. Is this the first time this is happening? If I were you, I'd also try to…

Hey @"cyenx", let me jump in here! If you could uninstall, and reinstall and then give us a heads up that'd be amazing. If you notice the same behavior let us know. 

Hi there, @"ibaphd", let's jump right into this! If you're using our desktop app, that means that you have a local folder Dropbox in your File Explorer, and this folder is a mirror of your account online and vice versa. This means, if the app is 'up to date' what you see online should sync on your device, and vice versa,…

Hey @"InvaderZim", thanks for bringing this to our attention. If you quit the Dropbox desktop application entirely, is your File Explorer still slow when opening folders within the Dropbox folder itself? You also mentioned that you happen to use a few 3rd party apps that might be monitoring, backing up or syncing your…

Hey @"Eaglebreak"! I was able to locate your ticket number, and took over in order to help you resolve this. Please reply back to me, and we'll take it from there. Thanks! 

Hey @"Eaglebreak" let's see what we can find out about this! Did you upgrade through the Dropbox website, or through the app on a mobile device (Apple App Store/Google Play Store)? Other than your billing info still being visible on the page, do you still receive charges about your plan? Also what does you plan tab report?…

Hey @"ZachF"! Don't hesitate to share any updates with us. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi @"WizardofVoz", thanks for posting here! I'd like to gather some additional info here, if you don't mind. Which Dropbox platform do you use (mobile app, desktop app or website)? Where did you usually see this tab, and what steps did you take to access it before? Keep me posted, and we'll take it from there!

Hey @"KROSJ", great job on the screenshots, thanks for that! So it seems the app is currently indexing files. Does the number there remain the same, or is it going down? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?…

Hey @"jvr1"​​, let's jump right into this! When did you first notice this syncing issue? Also, would you mind clarifying which app version you currently have installed, along with the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi. One more…

This idea has been closed due to inactivity. We appreciate your request, and feel free to share any other ideas that you may have. Thanks!

Hey @"KROSJ"​, let's jump right into this! When did you first notice this syncing issue? Also, would you mind clarifying which app version you currently have installed, along with the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your menu bar next to your WiFi. I can see…

Hey @"ZachF", thanks for the added info! If you could also send me a few screenshots, I'd definitely appreciate it. I would like to see how it appears to be on your end. One more thing: when you access your connected apps online do you see "War Organ" there? 

Hi @"lissa1", welcome to our Community! I was able to locate your active ticket number with our support team. In my opinion this is the best way to go on about this, since they have more advanced tools and account-visibility to help with your request. I just raised the email's priority to "High" to help expedite your…

Hey @"ZachF", welcome to our Community! Can you walk me through the steps that you followed in order to connect War Organ to Dropbox? When you access your account online, and then try to locate the third-party app in the Dropbox App Center are you successful? Feel free to send me a few screenshots if you have any, in order…

Hey @"PatternJuggler"! In that case it seems the culprit here is indeed Firefox. I'd suggest that you clear the browser's cache, and also make sure that no plug-ins interfere when you use it. Let me know if that makes a difference. Thanks! 

Hey there, @"PatternJuggler", I hope you're doing well! I was simply wondering if it could be a browser-related issue. Can you also try editing your Paper document in a different browser like Chrome, or Safari and let me know if the behavior remains the same? Thanks!

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hey @"BreeDeCunha"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"jfreeman"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hi @"BoomChakaLaka", no worries! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hi @"Snowdog63", wishing you a happy Monday! Essentially this sounds expected since the file still isn't fully synced inside your Dropbox folder. However, since you're able to see it in Dropbox, then it might be wise to check with Illustrator again about this. If you need something else, please let me know and I will be…