Megan Dropbox Community Moderator

Hey @"file_r", welcome to our Community! If you wish to delete all websites, usernames, passwords, and notes from your Dropbox Passwords account, you can do so by selecting "Reset" or "Reset Account" from the settings menu of the Passwords application. This will permanently remove all data. You can see more about this…

Hey @"Maria081", I hope you're doing well! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick. If you're still facing the same issue, I would suggest quitting the app, or even signing out and back in. Feel free to also hover your mouse over the little Dropbox icon on your…

Hey @"ned666", let's see what we can find together about that! As a first step, I would also suggest quitting the app, or even signing out and back in. What happens if you locate these syncing files, and move them outside of your Dropbox folder, and then back in? Does that change things? Keep me posted, and we'll take it…

Hey @"djrdaniel", let's see what we can find about this together. Where do you see that these folders still take up space in your account? Would you mind clarifying what your account's plan page reports? If you have any screenshots of said page, along with what you see when visiting your sharing page, I'd appreciate the…

It's been my pleasure, @"renatomichel"! 😇 If you need anything else, just give me a shout. You know where to find me! 👩‍💻

Hey @"gwencrawford"! I went ahead and updated you about this on the other thread that you have opened. You can see more about the case here. Thanks a bunch!

Hey @"gwencrawford"! I checked internally about this, and it seems that our team is still looking into your case, and trying to help as soon as they possibly can. The best course of action right now would be to keep an eye out, and wait for their updates. Unfortunately there's not much that we can do on our end here on the…

Hey @"JonesDK"​​, thanks for the heads up! Happy to see that your issue is now resolved! If you need anything else, we'll be one post away. 🤓

Awesome news @"Gilly305"! Thanks for the heads up. Wishing you a great September ahead, and don't hesitate to reach out if you need anything else. 😇

Hey @"MirandaV", let me jump in here too. Have you tried opening the zip files on another computer, or maybe using a different software such as 7Zip, Winrar, etc., to see if this changes things? Also what is the specific error you get? It sounds like this might be linked with how the files were originally zipped or…

Hey there, @"Gordon T.1", I'd be happy to help! You can see your account's current quota, along with what's occupying this space here. Would you like to take a look, and let me know if you have any questions? Thanks a bunch!

Hey @"shersten", thanks for the heads up! At that point, I'd also suggest uninstalling the Dropbox app from your computer, and then downloading and reinstalling it anew from our website. I'll be waiting for your updates!

Hey @"RaphN", thanks for the screenshot! Can you clarify how long the Dropbox desktop app has been stuck at 'indexing'? Also, do you have any 3rd party apps running on your computer that might be monitoring your files somehow? On a side note, have you tried adjusting your bandwidth settings through the app's preferences to…

Hey @"Tatergolf"​, thanks for the update! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way.

Hey @"RFB", thanks for posting here! I'm here to second what @"Mark" already said. Once you download, and install the Dropbox desktop app on your new laptop, you should be prompted to sign into an account. All you'd have to do would be to sign into the same account used in your desktop machine. If you have any questions,…

Hey @"spiels", thanks for the update! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hi @"Vino91", let's jump right into this! When did you first notice this behavior? Also, is it present with all your Microsoft files, or just the Excel ones? Do you have any issues when you try to open the files from your account online? If you could also send me a screenshot of the pop-up message that you see on your end,…

Hey there, @"Brock A.1", thanks for posting here today! I will pass on your comments to the relevant departments so that we can further improve, and to ensure that your voice is heard. Having said that, can you clarify if you've taken a look at the relevant Help Center article here? Also, did you manage to resolve your…

Hey @"Christine_25"! Would you mind clarifying which app version you currently have installed on your computer, along with the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi. Feel free to send me a couple of screenshots of what you see in your…

Hey guys! Thanks for bringing this to our attention. Our team is aware of this, and actively looking into this. We'll update the thread once we have more info and new updates. Hang tight, and thank you for your patience. 

Hey @"jaseph18", welcome to our Community! I just sent you an email. I'll be happy to look into this with you. Reply back, and we'll take it from there. Thanks!

Hey @"frozenstein", did you manage to resolve the issue now? I'm assuming the culprit here might be the space on your C: drive. Provided that the issue remains, feel free to send me a couple of screenshots of the available space on the drive that you're copying from, and one from the drive you're copying to. 

Hey @"AmyM1"! Do you wish to keep these files as "online-only"? Can you make the available offline before trying to open them? What happens when you right click on your files inside the Dropbox folder and select the 'make available offline' option?

Hey @"renatomichel", I just sent you an email. I'll be happy to look into this with you. Reply back, and we'll take it from there. Thanks!

Hey @"sfeeley"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"jtstarr"! Quick check-in to see if you caught my last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey @"credtech"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"atan87", thanks for the added info! Do you get the spinning wheel for both the cloud icon folders, and the green check ones, right? Can you try quitting the app and accessing these folders? Do you notice the same behavior then? You also mentioned that everything is accessible through the app. Are you referring to the…

Hey @"chzuck", let's jump right into this! As a first step, can you check the app's current syncing status to make sure it's updating properly? You can find this by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi. Do you right click on content inside your Dropbox folder, when you notice…

Hey @"Steelbreese", let's jump right into this! You mentioned that you've already signed into the mobile app. Can you clarify what you see there? I'm just trying to understand what's preventing you from seeing your content. Are you able to access your account's "Files" tab on our mobile app and see your files/folders? And…