Megan Dropbox Community Moderator

Hey @JazzyGuy! I just sent you an email, in order for us to have a closer look at this. Reply back to me, and we'll take it from there. Thanks a bunch!

Hey there, @CainX, thanks for posting here! At this time, you can’t view the account name or email address for each unmanaged user. After you verify your domain, the admin console shows: • Counts of unmanaged users • Counts of recently active unmanaged users • Counts of users who joined via capture or changed their email…

Hi there, @AnnMeg, let's jump right into this! I'd love the info that @Mark asked for. To add to it, can you try clearing the app's cache, restarting your phone, and then trying again? To clear the Dropbox cache on mobile, open the app, tap the Account icon (or menu), navigate to Settings (gear icon), and select Clear…

Hey there, @sfaxer, welcome to our Community! Have you tried checking the document using an entirely different browser, just to see if you get the same results? It sounds like the connection might have dropped partway through page 3, which can leave the bottom of that page missing. Here is what you can try: -Check your fax…

Hey there, @rafisics, welcome to our Community! Your question, and issue sounds similar to what the OP mentioned in this thread. Can you have a quick look, and let me know if any of the info provided there helps at all? Also, when did you first notice this issue? Let me know more, and we'll take it from there!

Hey @BruceBucky1! Thank you for your patience while we're trying to resolve this, and help you install the Dropbox desktop app. I'd like to clarify something: you mentioned that you only get a disk image. When does this happen? Are you able to access the link I provided earlier, and download the installer or not? I'd like…

Hey there, @JazzyGuy! Thanks for the screenshots! When did this issue first start? Also, where is the Dropbox folder located on those machines? Is it located in ~/Library/CloudStorage or in the users' home folder? Can you also try out these steps? If that doesn't work either, let me know and we'll proceed accordingly.

Hey from me @BruceBucky1! Could you try downloading the installer from another browser entirely, without any extensions or plugins running? While at it, can you also try the offline installer on this page? I'll be waiting for your updates!

Hey there, @oihdfijdiajd, welcome to our Community! Please keep in mind that Dropbox Basic accounts only save deleted files and previous versions for 30 days. I mention this because you may not see results from the past year on your deleted files page. I know it seems trivial, but have you tried searching for the exact…

Hey @jmichaelb! Unfortunately, I haven't been able to access your screenshot. Could you try copying and pasting it directly into this reply box? Do you have a rough idea when this first started happening? Also, could you clarify if the drive is disconnecting at all?

Hey @DiagramUser, let me jump in here too! To add to what @Hannah mentioned, you can review all of your current and past login sessions right from your Dropbox account settings. Under Devices and activity, you’ll see which computers and browser sessions are currently (and recently) logged in to your account, along with IP…

Hey @loansbyheidi Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @e26! Did you successfully manage to resolve your issue when chatting with our Support? In any case, feel free to share your ticket number reference in order to locate it on our system. Thanks a bunch!

Hey @inscriptor! No need to whitelist a specific subdomain. Could you try the advanced reinstall process? It’s a more thorough method that could resolve this issue. If it doesn't, please get back to me, and we'll proceed accordingly. Thanks!

Hey @Nata_Firmino! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 🙂

Hey @TageMahall! I'm going to go ahead and reach out via email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hi there, @wendt1998, thanks for posting here today! Provided that your files are online-only, they'd still be visible locally when you access your Dropbox folder structure. Is it possible that you're talking about selectively synced files instead? Keep me posted, and we'll take it from there!

Hey @jrlbell! If it works the way you're using it so far, then by all means feel free to continue working the way you already do. Even if it's not directly supported by us. Keep in mind that you can always use a Dropbox shared folder or link that you can share with your wife. Essentially a shared link creates a copy of…

Hey @inscriptor, thanks for posting here. Let's jump right into this! Is it possible that you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? If you're not on a Dropbox Basic plan with more than 3 devices connected, could you…

Hey @jmichaelb, welcome to our Community! When you say that the folders "disappear from your system" do you mean that they get removed as selectively synced? Also, do you happen to be part of Dropbox on File Provider? You can read more about that here. As a first step, could you please check the app's current syncing…

Hi there, @AmyAnnette, let's jump right into this! It sounds like access to your sharing was paused on your account. If this is the first time it happens, you'll be able to share files again after 24 hours, so the issue should resolve itself. Have you checked this article to see if any of the files you're trying to share,…

Hi there, @Franco Spall, welcome to our Community! In regards to your files being in the Library folder it sounds like you're part of Dropbox on File Provider. You can read more about that here. As a first step, could you please check the app's current syncing status in your menu bar, and let me know what it reports? Have…

Hey there, @jrlbell, let's jump right into this! Sharing a Dropbox folder over your local network isn’t recommended or directly supported by Dropbox. You can of course do this at your own risk, however keep some things in mind while you do: Network file systems don’t emit the file-update events that Dropbox relies on,…

Hey there, @WildOutdoors, let's see what we can find about this together! Which platform do you use when trying to share your content? Do you use our website, mobile or desktop app? Provided that you're on our website, have you maybe tried switching to a different browser or an incognito mode just to see if the behavior…

Hey there, @AladdinIDpro2026, I hope you're doing well! I was also thinking the same thing that @Mark mentioned. Can you try following these steps, in order to check if the behavior remains the same once the app is closed? Thanks a bunch!

Hey @abelljms! I went ahead and reached out via email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks.

Hi there @MesterPerfect, let's jump right into this! It sounds like access to your sharing was paused on your account. If this is the first time it happens, you'll be able to share files again after 24 hours, so the issue should resolve itself. Have you checked this article to see if any of the files you're trying to…

Hey there, @j2carte, let's jump into this! It seems that Jay's link works on my end, could you maybe try again in case it was a temporary issue? In any case allow me to quote what he mentioned there: Currently, there are two options for some users in certain countries for cheaper Dropbox subscriptions. Firstly, there is…

Hey @abelljms! Can you try copying your image and pasting it in the reply box? Alternatively you should have the option to attach your screenshot by clicking the icon above when replying back to us. Thanks!

In any case, I suggest that you keep an eye out on this. If you come across this or any other issues, don't hesitate to let me know more. I'll be one post away @t3ole