Mark Super User II

@"owladmin" wrote:We are not even sharing folders with these people so I don't understand why Dropbox is suggesting that we invite them to join our team. This is a total guess here but I assume that the people have had a Dropbox account under that email and its POSSIBLY still active. Remember the email account itself…

@"anatolii belikov" and @"Kanthony" - you are posting from two accounts I notice. I'm clutching at straws here but any chance when you are looking for files etc. its on the wrong one by accident?

No, the files are truly deleted - you deleted the account so everything is wiped. There is no way to recover. 180 day recovery is possible for paid users who stay paid users and have the plan at point of deletion. 

@"NancyGribler" wrote:DROPBOX* $31.99 from my credit card statement Try looking up the charge at https://help.dropbox.com/billing/find-credit-card-charge to see if you are logged in to a different account

Dropbox Sign is a totally separate service - have you gone to that site and cancelled?

@"NancyGribler" wrote:Hi there, thanks for responding. I only have one Basic $30 something dollars account. Can anyone help me on a phone call? Hi @"NancyGribler" Dropbox doesnt have such a plan.... it is $10 a month minimum. I dont suppose you are actually a Box customer or from another service are you? And phone support…

You need another product within the Dropbox family: https://sign.dropbox.com/en-GB/products/dropbox-fax

What about it? We need more info here?

@"JohnC2" wrote:Will dropbox record every move I make regarding my files? If the files sync'd to Dropbox yes, it does. 

No, Dropbox doesnt delete things unless its told to OR it deletes entire accounts after 12 months of inactivity. If 1.2gb is gone have you checked www.dropbox.com/backups ? And what about www.dropbox.com/events ?

Shared folders use up the quota of everybody involved. So, your folder takes up their space if its shared. If they dont need to edit it just send a read only link. 

@"orion53" - you seem a tad mixed up over Dropbox terminology. Selective Sync is exactly what you said above. Files are either showing on the device or not. Thats how its supposed to work. What you need is Online Only setting up: https://help.dropbox.com/sync/make-files-online-only However, it looks like your device isnt…

Because thats how the comments system works I'm afraid. The comments are not a part of the file itself but rather a 'conversation' type screen at the side of it. You have selected an area you wish to comment on, you then say what the comment is and it lists at that side. People can then move around the file and see those…

@"SparkleCindy" wrote:So will I have to pay for it again, even though I already paid for a year? When you join a Team you are refunded the fees. So, you wont have paid 🙂

@"awilson576" wrote:The warning that appears when you delete your account is not explicit enough. It implies that only the files stored on dropbox will be deleted. It does not explicitly warn that the files will be deleted forever from your local computer as well. And this is where the whole backup thing goes wrong (I've…

@"amanda727" wrote:Hi Megan, Being added back by the team admin is not an option. That is the only way to resolve it. When you are part of a Business Team that business owns your account and all data in it. They need to re-add you to the team quickly (as after 7 days all data is removed, unless, they've backed it up…

@"CCbug1" wrote:What about my thousands of pictures? You may need to recover via a backup medium if you cannot get access via Dropbox.

Its unlikely you'll be able to get the account back @"CCbug1" 😞 All Dropbox, usually, do in paid account situations like this is cancel billing. https://help.dropbox.com/account-access/lost-email-access

What exactly is the error @"amanda727" ? Also, that number you rang - its a scam. Dropbox has no phone support. Please make sure you didnt give any personal info to them. 

@"aimeecorona" wrote:Hi Hannah, Hoping you can help me with a billing issue. I submitted a help request on 7/21/22. I'd be happy to share a screenshot of the request I submitted. The dropbox account was tied to my personal credit card for a company I worked for. I cancelled my upgraded plan in April of 2022 because I…

Ineligible usually means its on a machine that has already had Dropbox installed, or, on the same IP address as one already in use. You could try and contact support at www.dropbox.com/support and see if they can help?

Dropbox should still (just) work with that. Download from www.dropbox.com/downloading to install. https://help.dropbox.com/installs/system-requirements

anonymous wrote:Yes, thank you. I think I figured out that I have to create the textbox in Adobe and then upload it to Dropbox. I am hoping others in my Adobe Teams will be able to edit any text I have created in that textbox when uploaded to Dropbox. You can also do it directly via Dropbox, you dont need to use Adobe 🙂

@"sms250" wrote:I dont understand to delete something from drop box but not my laptop what do I need to do? thanks Move it out of the Dropbox folder to a different directory on your computer.

That already exists.

Have you tried clearing cache and cookies etc.? As nobody else is reporting errors its almost certainly a localised issue

@"Jim37" wrote:I use a separate password to access Dropbox and always have. Other file types do not seem to be affected which is why I uninstalled and reinstalled Numbers. Can you access the files via the Dropbox app itself @"Jim37" ?

Hi anonymous Have you had a look at https://help.dropbox.com/view-edit/edit-pdf ?

It should work on iOS: https://help.dropbox.com/view-edit/edit-pdf What version app are you using and version of iOS?

Its Latin Characters only and none of the ones listed here: https://help.dropbox.com/organize/file-names