Mark Super User II

I have a feeling you are stuck, unfortunately. The unlimited plans were phased out a long time ago, and time limited, according to this article. Plans have always been valid only if payment continued without interruption. My guess is that you will need to upgrade, even temporarily, to download and move elsewhere. However,…

What exactly is the error message? Could you post a screengrab?

I would also like to know if upgrading to a Professional plan could help in any way at this stage, or if that would only apply to future deletions. Unfortunately it isnt retroactive. So, as its over 30 days they arent recoverable now via Dropbox. Would they be stored anywhere else at all?

Please dont keep sending emails in to Support - every time you do you move yourself to the back of the queue. Unfortunately, all you can do is wait for Support to contact you, or try and upgrade at www.dropbox.com/plans for the account which is Admin - as without paying, there won't be a way of accessing the data.

For some reason, your sharing has been disabled - either due to malware/virus or DMCA take down notices (although this can be a false positive) or, much less likely, due to the wording on the error, because you've used too much bandwidth. Have a look at this article and contact Support for help to get the ban lifted.

Dropbox doesnt have the capability to do this - it is after all just a regular folder like any other on your machine. So, something else is at play. Does it still happen if Dropbox is shut? What about if add files from other directories?

If you go here, you can see your branding. It is not obvious (its taken me ages to work out!) but if you mouse over your logo at the top right of the box is an X you can click on to remove the logo, however, if yours is like mine (i.e. logo doesnt fill the whole rectangle) it shows the background as black meaning its…

Can you help me to recover it, please? Unfortunately, as it's over 30 days, it's not recoverable if you have a free account. Upgrading also will not change this. You can see all deleted files here. If it is still recoverable, it will show there.

I am the owner of the business and have paid for this account and I cannot access to move folders over and also delete permanently How are you paying? If its in a business account you have control over it - if you pay for somebody to have a personal account (i.e. Plus/Pro or Essentials) then you dont own it Im afraid, they…

This isnt possible I'm afraid. The whole sharing function is a bit confusing, I find, sadly.

If thats the case have you checked the sidebar symlink is going to the right place? Have you also checked that Dropbox is running without issues?

If you've paid twice you actually have 2 different accounts. If you are then being told you have not upgraded you have three accounts. Use this tool to look up the accounts and use THAT email to log in. Using www.dropbox.com/forgot if needed to get a password reset.

Dropbox replies can take a few working days - and they dont work weekends :)

I finally realized that they have been stored in my account in the deleted files / pix section Do you mean you deleted the files out of the Deleted section on Dropbox's website? If so that makes no difference I'm afraid, deleted files dont use up quota.

Thanks for checking, so, you have the files on your account. The regular files are everything you see at www.dropbox.com/home So somewhere on there are files larger than the quota. They are possibly inside a subfolder.

It is soooooooo much niceer than the old one! Well done to all of the team who managed to get this online and backup and running so quicky!

Have you looked at www.dropbox.com/backups to see if thats using space? That is usually the culprit. The website quota is never wrong I'm afraid so if it says you have used 5.64gb of space then somewhere you have

Have you looked at www.dropbox.com/backups to see if you have enabled that and that is using space?

Really looking forward to this specific part of the Dropbox community!

Since I'm not a dropbox employee and beholden to your demands I will provide a link Wow, there is no need to be quite so rude! The limits are as have been said - the limitations linked are upload limits. That isnt the download one, which is different. The download limitation is as Jay mentioned and as is detailed here:…

Try downloading in smaller batches of files, or, ask Plesk for support as they are packing the files up. Note, if you are on a Mac the inbuilt unzipper is really poor. Try downloading and using something like 7Zip

Welcome back!! :) We missed you all!

Have you tried simply restarting Dropbox? Often a pause and restart of Sync will work. Another thing to try is dragging the offending file out of the Dropbox folder, wait for it to sync to green tick and then replace.

Yes thats correct. The limit is 250gb When you send a file request to somebody they do not need a Dropbox account at all. 

Dropbox changed it earlier this year, which isn't really unreasonable - lots of other services would delete as soon as you arent paying. 

kengi1468 wrote:How can my client send files over 5gb to my account? You need to upgrade to Dropbox Professional. https://help.dropbox.com/share/create-file-request 

The limit has nothing to do with their quota its a restriction based upon your account (Plus). Plus file requests are limited to 2gb as per this help article. To get higher than 2gb you'd need to upgrade to Professional. 

jjkunce wrote:I can trust not to change terms on me without clear notification. jjkunce wrote:I would not have joined the family plan if those conditions were made clear to me in the invitation That's not really Dropbox's fault though, is it? Dropbox made it clear you were joining a new service and changing the operations…

Gofi wrote:If I delete that app, will the invisible folders also disappear? Almost certainly not I'm afraid. I'd suggest trying to delete them from within UpDraft first

Dropbox doesnt do promos I'm afraid. However, if you have a credit card have a look at if they do any cashback type promos. My Amex card often has a percentage rebate for Dropbox purchases.