Lusil Dropbox Community Moderator

Hmm. :thinking: When you do run the desktop app, could you just confirm for me what it reads when you hover over the Dropbox icon that's next to your computer's clock? 

Thanks for confirming that, @"skusher23_22". Since Basic accounts have a three device limit, could it be that you currently have more than three devices linked? You can check this by going to your Security tab on the website. Let me know how it goes - thanks!

Hey @"geokar1100", thanks for reaching out to us on the Dropbox Community! I'd be happy to help, I'll just need a few more details to have a better visual of what you're seeing, such as: * Do you get the same or a similar experience when the desktop app isn't running? * What do you see when you hover over your Dropbox icon…

Could you also clear your browser's cache? Maybe that will do the trick. Keep me posted, @"imusgbc"!

Hey @"kpatrick", sorry to hear that you're having trouble with this again. Have you tried signing out of Dropbox from the Adobe app, and then reconnecting the apps once again? Maybe toggling it will do the trick. Let us know how it goes - thanks!

Hi @"hahmed44", thanks for checking in with us. I'd be happy to help, I'll just need a bit more info to make sure I have a better understanding of what you're seeing. For example: * Do you get a specific error message? If so, could you send me a screenshot (without any personal info)? * Does this happen with any other file…

Ah, thanks for clarifying that, @"Puma-Hosa"! You're right, when you go to the Dropbox desktop app on your computer, there's no option to see the size of files (unless you click on them). However, I do understand where you're coming from and thank you for taking the time to share your feedback with us. Whether positive or…

Hi there @"SnowdenK" and @"skusher23_22", thanks for reaching out to us and sorry to hear that you're both having trouble signing in to your Dropbox accounts via your mobile devices. As a first step, could you confirm for me if you're on a Basic account? You can check this by going to your Plan tab on the website. Let me…

Happy to hear that you were able to get to the bottom of this, @"Seyed"! Great work with the troubleshooting. If anything else pops up, just give us a nudge. Cheers!

Glad to hear that you were able to resolve this in the end, @"busboys45". :grin: If anything else comes up or you have any other questions, just give us a shout. Cheers!

Hey @"Bob L", thanks for nudging us on this thread. I'd be happy to help, I'll just need more info just so that I can have a better understanding of your concern. For example: * Are you trying to download a file directly from the website? * What is the extension of the file that you're trying to download? * Are you getting…

Hello @"Puma-Hosa", thanks for checking in with us - welcome aboard. :slight_smile: You can see the size of folders and files from the website by following these steps. On the desktop app, you can click on each file to view its size. If you want a list of the size of both folders and files, you can navigate through your…

Hey @"SK66", thansk for posting your query on this thread! Out of curiosity, could you please let me know if you get the same behavior if you choose to create a single note when you export the file? Could you also try sharing a different link with one of the files and see if the duplicates still show up? Let me know how it…

Hey @"busboys45" and @"onnovanvelzen", thanks for nudging us on this thread. In general, due to some processes on your computer that may look at files that you may not have manually opened, in order to fulfill those requests, Dropbox syncs the files. Examples of such include backup services, antivirus, recently used file…

No worries, @"Philmartin57". :grin: Thanks you!

Hi @"Philmartin57", thanks for posting your experience on this thread, and sorry to hear that you're also having trouble with this error message. Out of curiosity, could you clarify the following for me? * Does this happen only with MS Word documents? * Does this error come up only with MS Word documents that are in your…

Thanks for your swift reply, @"imusgbc". What exactly happens when you try to open the files on the website? Do you get any error messages? If you do, could you send me a screenshot (without any personal info) so that I can have a better visual understanding of your concern? Looking forward to hearing back from you!

Hi @"imusgbc", thanks for nudging us on this thread. I'd be happy to help look into this, but before we move on, could you confirm if you've tried another browser or an incognito window? How about rebooting your computer? Let me know what you find - thanks!

Hello everyone! Thanks for your ongoing reports on this. I just wanted to let you know that the team is aware of this. As soon as we have an update, we'll make sure to get back to you as soon as possible. Thanks again!

Hi there @"confoodnet", thanks for nudging us on this thread. To make sure I have a better visual of what you're seeing, could you send me a screenshot (without any personal info) of what you're seeing? Looking forward to hearing back from you!

Hey @"jandudzik", thanks for nudging us on this thread! I'd be more than happy to help. As a first step, to make sure that we cover most initial ground, could you try replacing the file in question via the website? Let me know the results. Thanks!

Hey @"StuBell", thanks for reaching out to us and sorry to hear that you're having trouble uninstalling the desktop app. Since you mention that you have a lot of processes running in the background, could you follow the steps below: * Open your Task Manager. * Go to the Processes tab (you may need to click on "Show…

Hey @"emccurry" and @"flyingsuperkids", thanks for nudging us on this thread. As a first step, could you check out what @"reefshark" mentioned and see if their suggestion helps? If you're still having trouble with this, could you try downloading the file in question and see if it plays normally when you preview it locally?…

Hi there @"katielouiserose", sorry to hear that you're also having trouble with downloading your file. Out of curiosity, could you clarify the following for me? * Have you tried downloading it directly from the website by clicking on the ellipsis (...) button by any chance? * Do you get a specific error message when…

Hey @"mna", thanks for nudging us on this thread. I'd be more than happy to help! As a first step, could you check your Sharing tab online and see if the folder is listed there? If it is, you can add it back by following these steps. Let me know how it goes!

No worries, @"StephenDoherty"! If anything else comes up, just give us a shout. Cheers!

Hey @"Sue6", thanks for nudging us on this thread, and sorry to hear that you're also having trouble with this error message. Just to make sure that we cover as much initial troubleshooting ground as possible, could you: * Send me a screenshot (without any personal info) of the error message? * Check if you're on a Basic…

Hey there @"ChrisRPI", welcome to the Dropbox Community! If you have the Dropbox desktop app installed, you can try adding the files by downloading or moving them directly to the Dropbox folder. If you don't have it installed, you should be able to download them locally and upload them to the Dropbox website. You can find…

Hey @"ewew", thanks for keeping us in the loop and glad to hear that you were able to resolve your concern - great work! If anything else pops up, just give us a shout. In the meantime, have a lovely day ahead!

Hey @"Rebecca Phillips", thanks for nudging us on this thread! If you don't see a Billing tab, could it be that you're on a Basic (free) account? You can check this by going to your Plan tab. Let me know what you find - thanks!