Lusil Dropbox Community Moderator

Hi @"Misi70", thanks for checking in with us on this thread. I'd be more than happy to look into this with you and, as such, have sent you a ticket to the email address connected to your Community profile. When you get the chance, check for my latest message and we'll take it from there. Cheers!

Hey @"Terchan80", thanks for nudging me on this thread and sorry to hear that you're also having trouble with this. I just followed up with a ticket, so when you get the chance, check your inbox and don't hesitate to get back to me there. Thanks!

Hello @"rustoleo", thanks for reaching out to us! You can find the available support options available for your account by logging in and going to dropbox.com/support. From there, if you're on a Business team and you're the team admin, you'll also be able to find how to contact us via phone. Nonetheless, I'm more than…

Hi everyone, thanks for your reports. @"P_Assist", @"StageScience", and @"LiftingUnicorn", I found your tickets and have made sure to pass your comments along to the members of my team reviewing each of your cases. As soon as they have more info, they’ll get back to you. For everybody else, in order to make sure we…

Awesome work on the troubleshooting, @"greathusky"! Glad to hear that you're not having trouble with this anymore. If anything else pops up or you have any questions, just give us a shout. In the meantime, have a lovely day ahead!

Hi @"NeilDrop12", thanks for nudging us here - welcome aboard! I'd be happy to help, so I've sent you a ticket to the email address connected to your Community profile. When you get the chance, check your inbox and we'll go from there. Cheers!

Hi there @"greathusky", thanks for checking in with us - welcome aboard! As a first step, I just want to make sure that I have a better visual of what you're seeing. Could you send me a screenshot (without any personal info) of what you describe? Looking forward to hearing back from you!

Hey @"magnusx", thanks for nudging us on this thread. In general, any Paper doc that appears with your other files will have a .paper extension and be separate from an .md file. If you have the relevant third party app (like a text editor), you should be able to edit .md files locally from your Dropbox folder. I understand…

Hey @"Surge92", thanks for nudging us on this thread and sorry to hear that you're also having trouble with this. Out of curiosity, you mention that you're uploading via a "linked/synced folder". Are you referring to a shared folder by any chance? Also, if you download the photos to your device, do they preview…

Thanks for submitting the tickets, @"KOA1" and @"berm2b"! I found them and have replied to you, so when you get the chance, please check your inbox and we'll go from there. Looking forward to hearing back from you!

Hey @"FSG1" and @"StageScience", thanks for reaching out to us on the Dropbox Community! I'd be more than happy to help look into this with you, I'll just need a bit more info to make sure that we're on the same page, such as: * How did you upload these photos? Through the website, the desktop app, or the mobile app? * Did…

Hey @"Ailduin Magpie", thanks for nudging us here and thanks for keeping us in the loop. Glad to hear that you were able to resolve your concern in the end. If anything else pops up, we're just a post away, so don't hesitate to give us a shout. In the meantime, have a lovely day ahead!

Hey peeps, thanks for your ongoing feedback on what did the trick for you, and sorry to hear that some of you are still having trouble with this. If you've already tried the workarounds proposed on this thread and you're running the stable version of the desktop app, could you submit a ticket to our Support team and let me…

Hey @"rafikijade", thanks for nudging us on this thread! Currently, there's no option that allows you to remove yourself from individual subfolders of a shared folder. However, you can ask the user who shared the folder to: * Share the subfolders instead of the whole folder. In this case, they'll have to usnhare the…

Thanks for the additional info, @"carlosgap5"! Since the update that causing the issue was from your OS, I'd recommend getting in touch with their Support team in case they have more info on the matter. If anything else pops up in the meantime, just give us a shout. Have a lovely day ahead!

Hey there @"Mood", thanks for checking in with us. I'd be more than happy to help look into this, I'll just need a bit more info: * Does this happen with photos you've manually uploaded or added via camera uploads? * If you export a few photos to your mobile's storage, do they preview normally? * Are they all the same file…

Hey there @"ADUC", thanks for nudging us on this thread and sorry to hear that you're having trouble with your local storage. As a first step, could you send us a screenshot (without any personal info) showing the space discrepancy you see? Keep us posted - thanks!

Hey @"Netnet22", thanks for reaching out to us on this thread. Since you mention that you've checked all the steps outlined on this thread - awesome work by the way! - could you also let me know if the file previews normally when you download and open it locally on your device? Keep me posted - thanks!

Thanks for clarifying that for me, @"carlosgap5". Since you mention then that the error persists even when you close the Dropbox desktop app, this suggests that the cause is related to something outside of it. In this case, I'd recommend check other apps or components of your OS that could be causing this. I understand…

Hey @"carlosgap5", sorry to hear that the behavior is happening again. Out of curiosity, you mentioned in an earlier post that when you relaunched the application, you were able to save normally. Could you just clarify for me if you meant MS Excel or the Dropbox desktop app? Thanks!

Hey @"StricklandLaw", I'd be happy to send you a ticket as well, if you'd like. :slight_smile:

Hi there @"corysed", thanks for reaching out to us about file request submissions. Currently, users uploading via a file request require to atleast enter the First name box and a valid email address. However, you can have a look at this thread where other users have also shown their interest in such a feature. Hope this…

Hey @"lmbdev", thanks for nudging us on this thread. I'd be happy to help look into this, so I've sent you a ticket to the email address connected to your Community profile. When you get the chance, please check your inbox and we'll go from there. Cheers!

That's great, @"skp_122"! :grin: If anything comes up or you have any questions, just give us a shout. In the meantime, have a lovely day ahead!

I'm glad to hear that the count has atleast gone down, @"designs07". Since you mention that it's stuck though, I've sent you a ticket so that we can have a better look into it. Cheers!

Thanks for trying that out for me, @"RFCT". I've sent you a ticket so that we can have a more in-depth look on this. Please check your inbox for my latest message when you get the chance and we'll take it from there. Cheers!

Hey @"rupertbear", thanks for checking in with us! Although users will directly get an email invitation to the shared folder, they don't generally receive daily notifications about changes made to it. However, each user can set to receive notifications in their account for shared content that they are a part of. You can…

Ah, I see, thanks for letting me know, @"TMech". :grin: If anything else comes up, just give us a shout. In the meantime, have a lovely day ahead!

Thanks for getting back to me, @"Debby M." It could be a number of factors that could result in this, and you can find some ideas listed in this article. If you're still having trouble, we'd have to continue via email to have a better look into this due to account-specific info that may be needed. Let me know how it goes!

Hey @"EmmaLundy", I'd be more than happy to help. I've sent you a ticket, so when you get the chance, check your inbox. Looking forward to hearing back from you!