Jay Dropbox Community Moderator

Could you try disabling the camera uploads feature, reboot the device, and re-enable it again? In the camera app, are you using any options such as 'High Efficiency Image', or is it converting them from PNG to another format somehow?

Thanks for the info. It's likely that there's something occurring in that app to cause there to be two images registered by the Dropbox mobile app. As to what that could be, I couldn't say. I'd recommend contacting the developers of the app, just in case, to see if other users have experienced similar behavior.

Has there been any recent updates to that app? Is it possible that it makes changes to your images in some form, which Dropbox detects as two separate images?

Hi @"Mustafa01", thanks for joining the Community! Are you using the default camera app on the phone? Do you use any filters when taking photos on your device? This will help me to assist further!

Hi @"Behzad69", are you certain that the other users weren't connected using a VPN or something connected to the university network from home when activating the referral?

Hi @"wertupo", are you using the default Camera app on your phone, or a third party app? Do you have any filters applied to your images? If you upload an image manually view the Dropbox mobile app, does the image also appear hazy? Are you also using the Storage Saver option in Google Photos, which removes the original…

Hi @"Lisa K.11", the Dropbox folder which contains the files that would be syncing with the desktop app is a different folder from the 'Dropbox' folder in Program Files, which contains the executable files and so on for the actual desktop app. The images you've posted only show the Dropbox folder for the syncing files.…

Thanks for the clarification. Currently, this wouldn't be possible with Dropbox, as the team admin only has the option to make all files online-only or available offline, and it can't be configured to be per team folder or group. Additionally, even though the admin could make the choice for online-only, each user can…

Thanks for the update and for letting us know that you were able to resolve the issue. If you need any further assistance in the future, please let me know!

Hi @"Moerkey", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!

Hi @"Charles2026", thanks for posting today! Just for clarification, would this folder be a team folder or a shared folder on your account? This will help me to assist further!

Hi @"Sana5", thanks for messaging the Community! Could you try removing the Dropbox account from the iOS Files app in the Locations area, reboot your device, and then re-enable the Dropbox account? Keep me updated with any progress!

HI @"KJWSr", thanks for the images. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

No worries, I'm glad to hear you were able to resolve this issue! Enjoy the rest of your week. If there's anything else we can assist with, feel free to reply back here!

Hi @"Micheala S.", @"WayneP", to follow on from @"Rich", this article has these steps you need to follow in order to save files from the Dropbox mobile app to your device. If this isn't working for you, please let me know exactly what you're experiencing.

Hi @"alexnasla", thanks for the info. At this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

HI @"Yoyo4", can you see if the files that are trying to sync within the same folder in your account, or are they random files in different folders? Have you tried clearing the Dropbox cache folder to see if this helps?

Upgrading to a Dropbox plan with a longer version history isn't retroactive, since you would've needed to have the plan originally for the history to be visible. After 30 days, the files would be permanently deleted from the site if they were deleted. From the looks of it, there don't seem to be any files on your account…

Okay, this would mean that files wouldn't have been syncing for those months. Have you tried checking the Dropbox site under the link I posted previously?

Hi @"Matthew C.29", thanks for messaging the Community. Just for clarification, did you delete the files from the Dropbox folder first, or the Dropbox folder entirely, or uninstall the Dropbox desktop application? In the screenshot you attached, there doesn't appear to be a Dropbox folder, hence my question. Do you see any…

Hi @"logierachel", it's likely that the email domain is owned by a Dropbox team, meaning that you might not be able to sign in using a normal method. Have you tried contacting your IT admin at asu.edu for further assistance on this matter?

Hi @"jmarkmosley", thanks for bringing this to our attention. Could you copy and paste a screenshot showing the plan page on your account to confirm what you're seeing? This will help me to assist further!

Hi @"Wenn", thanks for messaging the Community. Depending on the version history, it might be possible to recover the file from the deleted files page. Could you let me know what you see on that page? This will help me to assist further!

The CloudStorage folder is just a location on your Mac device, it doesn't mean that the files are stored on iCloud. This would be the same folder as other cloud providers. If you're happy with the way Dropbox is currently working, then you don't need to upgrade to File Provider. In general, when using a new Mac device,…

Thanks for the info. This means that the Dropbox desktop application is using the legacy version, as the Dropbox folder is in the old location. If it was using File Provider, then the Dropbox folder would be in the CloudStorage folder in Locations on the Mac. I wouldn't recommend renaming the Dropbox folder as it can cause…

Hi @"Neha H.", thanks for messaging the Community. Could you confirm the exact location for the Dropbox folder according to the Dropbox desktop application using these steps? This will help me to determine if you're of the legacy or File Provider version of the app. Keep me posted!

Hi @"salsamaster", thanks for the reply. Feel free to reach out to us again if you experience the same issue again.

While there aren't any logs for the automation itself, you can check the version history of the file to see the changes to that file, including its current location in your Dropbox account. Does this occur for any other files created or modified in 2025?

Hi @"Jlutz68", thanks for contacting us! There isn't really any need to stop syncing on the old machine, since any changes made on that machine would first sync to the Dropbox site, and then to any other device. When you install Dropbox to a new PC, it syncs all the data from the site directly, not the other PC. This means…

Hi @"alexishunley", thanks for bringing this to our attention. I can understand your concern over this matter. From the ticket ID you've provided, I can see that you're already in communication with a support agent. They would be better placed to assist you as they have more access to account-specific tools and resources.…