Jay Dropbox Community Moderator

Hi @"mz5", thanks for messaging the Community! Could you try downloading the offline installer of the Dropbox desktop application from this page to see if this helps? Keep me updated with any progress!

HI @"Rianneluiten", what browser are you using on your mobile device? Could you try using a different browser to see if this helps?

Hi @"ltmrey1", thanks for contacting us. Just for clarification, you mentioned that you have a Professional account with 2 GB of quota. Do you mean that you received a Dropbox account under your work email address? An actual Dropbox Professional account contains 3TB (3,000 GB) of quota, and you mentioned that you have 2 GB…

Hi @"cortig", thanks for bringing this to our attention. We appreciate the feedback on this matter in relation to the Dropbox desktop application slowing down a Mac OS device running Tahoe. We take all comments and reports into consideration when improving the Dropbox app and services.

Hi @"Keith15", in this thread, this user stated that Norton Antivirus might've caused the issue on their device. Do you happen to that that installed on your machine as well?

Hi @"aahamilt", if the video works after converting to another format, then it could mean that the video itself has some sort of issue when previewing via a browser. Does this occur for any mp4 files you use, or only those created via your webcam?

Hi @"nvilla", thanks for posting today! Just for clarification, are you referring to the Dropbox Paper feature, which is a document which can be edited by other users, or by sharing Microsoft documents, or something else? This will help me provide more accurate information for your requirements!

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hi @"aahamilt", regarding the videos, could you clarify what you mean by freezing exactly? A screenshot of what you're seeing on the site could help us out a lot.

HI @"johnweidner", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"earthlingJen22", you can click the photo/camera icon to attach an image, or you can copy and paste it in your next reply.

HI @"MuhrDesign", it does sound like Norton is somehow causing this issue. Perhaps there's some kind of filtering that could disable an internet connection if certain sites are accessed, to prevent potentially harmful sites from installing programs onto your machine. I'd recommend contacting Norton support for more…

This would be the version number for the Dropbox desktop application. The ticket ID should be a series of numbers, like 12345678, which would appear in the subject of the email you received.

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Hi @"lowenhamn", thanks for the details. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"cvhmanchester", thanks for the details. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link to see if you get the option for restoring from a backup?

Hi @"pcdbigfoot", could you try incognito/private browsing mode without any extensions running to see if this could be affecting the export process?

We wouldn't be able to provide a screen recording on our end for security purposes. Are you able to produce a screen recording showing what you're doing?

Hi @"Peryton", could you try the troubleshooting mentioned in my earlier posts to see if this helps?

Hi everyone, could you try updating to the latest version of the Dropbox desktop application to see if this resolves the issue?

Hi @"alexmakin", thanks for the screenshots. Just for clarification, is the Dropbox desktop application crashing (as in quitting unexpectedly) or freezing? Does it stop responding entirely at random points, or during a sync? Any additional information would be appreciated!

Thanks for the info. If you're using the same network, then this would be the reason why the referral was deemed as ineligible due to the location. To prevent this in the future, any referrals would need to accept the invite from a different network entirely in order for the quota to be granted to the account.

Hi @"kal_varrik", thanks for contacting us! When attempting to restore a Dropbox Backup, are you restoring them onto a new computer, or to an existing machine? Do you get the option for the steps in this article when restoring the backup? Keep me updated with any progress!

Hi @"zmlekj", thanks for messaging today! Do you know if your colleague attempted to accept the referral while on the same network as your main machine? Have you checked the information in this article to see if it applies to them? Keep me posted!

Hi @"npt_box", thanks for taking the time to message us! Do you have any files or folders that you've shared previously which could fall into any category in this article? Since when have you been receiving this message on your account? I look forward to your response!

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Could you try temporarily disabling them to see if this helps?

Hi @"georho31", thanks for posting today! As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From…

Hi @"Strahan", thanks for posting on the Community. When you select the day you want to rewind to, are you seeing the option for the blue line as mentioned in this article? Could you attach a screenshot showing what you're seeing, while hiding any personal info, in order for us to assist further?