Jay Dropbox Community Moderator

Hi @"WayneRichardson", thanks for contacting us! Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions. You can see your available support options on this page after logging into your Dropbox account. If there's anything we can help with, please let us know here!

If you upgraded to a Dropbox Team trial, and then let it expire, then you would get into a locked state. As you are the team admin, you could cancel and disband the team from this page, and it would return to a personal plan.

Did you recently join a Dropbox team or join a shared folder which added you to a Dropbox team? Have you tried leaving the team using the steps provided in my previous message?

Thanks, it's likely that the automation is moving files into the folders according to the date they were added to that specific folder, and not by the creation date of the file itself. Could you confirm if you moved that file into the folder in 2026 and not in 2025?

That's interesting to note! Could you try posting the log again, but remove any mention of the ****** (since there is probably that number in the log somewhere).

Hi @"TomCard", are you trying to delete a computer backup, or an external drive backup from your Dropbox account?

Hi @"salsamaster", thanks for posting today! For security, we're unable to view external sites such as pastebin. Could you copy and paste the text in your log (and not attach the actual file itself) in your next reply in order for us to look into this in more detail? This will help me to assist further!

Hi @"spartanshamrock", thanks for posting! If you don’t see the Dropbox icon in your menu bar, it might be hidden. When the menu bar gets crowded, Mac OS may hide some icons. To prevent this from happening, you can pin the Dropbox icon in your menu bar so that it stays always visible by following these steps: * To find the…

Hi @"Nend", thanks for joining the Community! You would run into some problems with that implementation, as the Dropbox folder isn't meant to be shared as a network folder or drive, and the desktop app might not detect these changes as they were performed over a network. Namely, you would experience sync issues, incorrect…

Hi @"rubendn", @"Michael R.100", thanks for the details. At this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

Hi @"matboro1", thanks for joining the Community! Are you referring to using the Dropbox automation feature? Could you attack a screenshot showing the settings you've enabled for the automation? This will help me to assist further!

Hi @"quietbrook", thanks for messaging the Community! Could you try switching browsers to see if the same behavior occurs again? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

Hi @"pastorstevegh", thanks for messaging us! Just for clarification, in order to provide the correct steps, did you delete the shared folder from your Dropbox account, or did you remove your access to the folder entirely? This will help me to assist further!

Hi @"Centristsalcaraz", thanks for contacting us. This is likely due to being part of a team which entered a locked state. You can follow these steps in order to get out of the locked state in order to use your account again. If you need any further assistance, please let me know!

It's likely that something in Safari is preventing you from logging into the Dropbox site directly. I'd recommend trying to reset the entire browser entirely or creating a new profile to see if this helps.

Hi @"sketchit", thanks for messaging the Community. Could you confirm what OS you're currently running, and what version of the Dropbox desktop application is installed on the machine? Additionally, how many files do you currently have in your Dropbox folder, both online-only and available offline? This will help me to…

Hi @"grndvl1", thanks for posting. Could you confirm how many files you're syncing to your machine in total in the Dropbox folder, both online-only and available offline? This will help me to assist further!

Hi @"Gianpc", thanks for bringing this to our attention. Do you have any proxy, VPN, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? What version of the Dropbox desktop application are you running, and what OS do you currently have? This will help me to…

HI @"filmwritr", thanks for the image, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From…

Just to check, could you try removing the null character at the end of the file name to see if this helps? Alternatively, have you tried enabling the flexible file name feature?

Thanks for the update, I'm glad to hear that this helped you out. If you have any further queries, feel free to message back.

Hi @"hottiehandmade", thanks for your message. There should be full Unicode support for filenames, and full emoji and character sets. Could you confirm that you've updated the Dropbox desktop application to the latest version? This will help me to assist further!

Hi @"eduardolp3", thanks for messaging the Community! As we currently support Fedora and Ubuntu for the full Dropbox desktop application experience, the amount of support we can provide for other distros is limited. Could you confirm that you've installed the pre-requisites for the desktop app? This will help me to assist…

Hi @"pdxmaven", thanks for contacting us! If you've shared a file directly to a user's Dropbox account, you can change the permissions of the file using these steps, which would be the same for a shared file. You can set it to read-only, to prevent any user from editing the file. If you need any further assistance, please…

Hi @"vusheth", thanks for your message. As @"Mark" suggested, we'd recommend that you contact 1Password directly to see if anything can be done to assist you with the expired promotional discount. We're sorry we can't be more helpful on this matter.

Hi @"louisdaigle777", thanks for contacting us! Is it possible you activated your account from a new device, which added 100 GB of promotional quota for a period of time? You can check out your quota directly on this page, and see where the extra quota came from on your referrals page. Keep me updated with any details!

Hi @"Cata_m", thanks for messaging the Community! As @"Mark" suggested, it might be better to contact the developers of that app to see if other users there have experienced the same issue, or if they have any workaround. Keep me updated with any progress!

Could you confirm the date that you received and activated the referral according to the referrals page on your account?

Hi @"peteraschindler", thanks for the images. At this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

Hi @"jjwithers", thanks for providing these details. It sounds like you've migrated to the new File Provider version of the Dropbox desktop application. If you wish, you can opt out of this by following these steps. If you need any further assistance, please let me know!