Jay Dropbox Community Moderator

Hi @"TylerTheHanson", have you checked this article to see what features Dropbox Transfer offers and if they may be useful for your requirements?

Hi @"JYted", I've merged your post here so you can see the suggestion by @"Rich" on how to generate a report.

No worries, if you have any further queries, feel free to message back.

This option would only be available if you're using the new team space. Is the co-worker who moved the folder an admin or a member? Do they have edit access to the team folder itself?

HI @"FarisNajem", thanks for the info. As this error isn't coming from the Dropbox app or service, there isn't much we can offer in order to troubleshoot this in more detail. I'd recommend checking with Hazel and Scrivener on what this message could mean.

Hi anonymous, in the Dropbox folder where you see the Document, Music, Pictures and Videos folders, could you try getting the same properties tab from there for one of those folders?

Does the video play normally when you download the file to your computer from the Dropbox site? On the phone, could you try marking the file as offline first, and then try to play it?

Okay, so you manually uploaded the files to the site directly. This will affect the creation date of the files to make the dates appear to be the moment they were uploaded, since the file is technically being created at that point on the site. If you want the original dates to be saved, you'd need to use the automatic…

Hi @"Alex2222", if your users are unable to login to the account, they can get in contact with our support team directly to look into this matter in more detail. This can be done by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there they should be able to…

Hi @"Cands", if you're not seeing the missing files on the events or deleted files page, then there's a few possibilities as to why this might be the case: * The files are on another Dropbox account * They were in a shared folder you don't have access to any more * The files were deleted outside of the 30 day period * The…

Hi @"SBering", @"TAnon", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

If the shared folder is within a team folder, then it can't be moved out of the team folder. Are the other users able to move shared folders out of team folders?

Hi @"Webby057", thanks for bringing this to our attention. Are you experiencing this on the Dropbox site, the mobile app, or when viewing the file on your computer? Which device and OS are you running? This will help me to assist further!

Are you certain that you're both looking at the same shared folder on the site, and that the folder isn't in fact a private folder on their end?

In order to find out more information on this matter, could you use the 'Report a bug' feature in the app to let the team know of what you experienced?

If you intend to have a large shared folder, between different Dropbox accounts, then you need a plan on each account that can accommodate the folder if the Basic plan isn't enough. Usually the normal Dropbox Plus plan is enough for most users. You can have users directly upload to your account, without it affecting the…

If you have a shared folder, it takes up quota for each member. If their account is full, then they can't add files into the shared folder, even if you have enough space. From the sounds of it, you have enough quota, but they don't have free quota.

Are they uploading files to you via a file request, or a shared folder?

Hi @"ElaineD", thanks for bringing this to our attention. Could you clarify the message they're getting when attempting to upload files to your Dropbox account? Any other info or screenshots would be helpful!

Hi @"FireFishMike", thanks for bringing this to our attention. Dropbox Dash is a valid application that is currently in beta. Did you notice this version of the app you're referring to after visiting the Dropbox site, or another random site? This will help me to assist further!

You're clicking on the wrong ellipsis, could you try clicking this ellipsis when hovering over the folder itself in the parent folder?

If the folder is empty on the site, then this does mean that the folder is empty. You'll need to contact the owner of the shared folder for them to look into this further.

The screenshots don't show anything regarding moving folders, because you don't move folders using those methods. What happens if you select the folder on the Dropbox site by hovering over the folder (while in the parent folder) and see what options you get when clicking the ellipsis that appears on the right?

Hi @"Klegan", thanks for bringing this to our attention. Does the shared folder have any files when you view it on the Dropbox site directly? This will help me to assist further!

Hi @"DenverDTS", thanks for bringing this to our attention. What options do you get when clicking the share button in the Dropbox folder and the Dropbox site? Are you on a Dropbox Business team or a personal account? This will help me to assist further!

Sorry, could you clarify where you 'opened Dropbox'? Did you open the Dropbox site and then upload the files, from your connected phone, to the site?

Hi @"TAnon", do you have any programs that could be affecting the Dropbox app or folder, and prevent it from updating?

Hi @"yd19", the Photos tab is simply used as a way to view all the photos on your account, without having to search for them manually. It doesn't take up any additional quota on your account.

Okay, so you physically connected the phone to your computer. How did you upload the files? Did you get a Dropbox prompt asking to upload your images using the Dropbox desktop application?

Hi @"EJHenn", thanks for messaging the Community! Did you upload the images manually to your Dropbox account, or via the automated camera upload feature? This will help me to assist further!