Jay Dropbox Community Moderator

Hi @"Inna_13", thanks for messaging the Community! Could you clarify this in more detail? What app are you referring to, the Dropbox desktop application or the mobile app? When you say linked users, are you referring to members of a shared folder on the account, or are you sharing the account credentials with 500 users?…

Hi @"Sailor Sue", thanks for bringing this to our attention. Could you clarify exactly what issue you're experiencing? You haven't described what you're trying to achieve via the Dropbox mobile app, or any errors you're receiving. This will help me to assist further!

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Nexxus", could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely?

Hi @"pbravard", thanks for messaging the Community. A while ago, we implemented a fix in a new version of the Dropbox desktop application that ensures consistent folder icons and file/folder permissions for items in the Dropbox folder. This means that you may see that custom folder and file icons are removed. Additionally,…

Could you attach or paste a screenshot of the plan page in order to understand what you're looking at?

So, you didn't upgrade via either method? What plan do you see on this page?

Hi @"Niall94", thanks for messaging the Community. Thanks for the feedback on this matter. Currently, the only method to protect shared links is for them to be on a Dropbox Business team, and so only members can access it. It wouldn't be possible to implement the same restrictions on a personal account that only one user…

Hi @"Arsmith987", as you're already in contact with the support team, they would be best placed to assist you on this matter as they have more tools available to them. 

Hi @"drmarkellis", do you have a backup for something else already running? Try clicking where it says 'Manage backups'. You should be able to get the option for the external drive backup from there.

Hi @"dianasimpson", thanks for bringing this to our attention. Did you upgrade to a trial via the Dropbox site or the mobile app? This will help me to assist further!

From what you've described it seems that according to the Dropbox site, the Google payments stopped on that date, so your account should've been on a Basic plan for a while now. Either the payments have been associated with a different Dropbox account entirely (if another was possibly signed into at the time after the last…

Hi @"Anne W.3", you're trying to view the ellipsis on the navigation menu on the left, and not on the main body of the website to the right. Are you able to see that larger part of the site? Hovering over files and folders there will let you see the ellipsis.

Are you able to change the billing period by following these steps?

Hi @"SLFI59715", I sent you an email on August 8th, to which you replied to directly. This is completely separate from the community thread. I then replied to that email with more information. Did you not receive the second email in your inbox?

Okay, so you're saying the payments ended last year in 2022, is that correct? Were you paying for an annual plan or monthly? A screenshot of the payments page would help me greatly, if you could paste it in your next reply.

Hi @"Angie07", you can reply to your post and add an image using the camera icon, or by pasting the screenshot in your reply.

You total quota is 2.25 GB, and you're using 10.4 MB of that quota. Where do you see the error message that you can't add a file to your account? A screenshot of this would be great.

HI @"serpvect", could you confirm if you see any successful payments (meaning both receipts and invoices) for the recent transactions on your account via this page?

According to your payments page, when was the last payment taken out for the annual subscription?

You can attach the screenshot using the camera icon in the reply post, or you can copy and paste the screenshot in your next reply.

As you mentioned that the Dropbox desktop application isn't showing the same files, then let's start there. Is the app running in the menu bar near the clock? When you click the icon, what is the current sync status? Is it signed into the same email address as that on the mobile app?

Hi @"Wins920", thanks for bringing this to our attention. Have you tried contacting the support team via email on the Dropbox site? When did you last upgrade to an annual plan? This will help me to assist further!

Hi @"gkrupp56", thanks for bringing this to our attention. Could you attach a screenshot showing the error message you're getting, as well as one of your quota page? This will help me to assist further!

Hi @"mmakabeh", thanks for bringing this to our attention. Could you clarify the exact quota visible on this page on your account? This will help me to assist further!

HI @"BenjCell", if you were part of a Dropbox Business team, and it's been longer than 7 days, then it wouldn't be possible to recover the account. However, the files should still be on the account, and they might be able to transfer the files to another user on the team, even themselves. Afterwards, they can share a…

Each device has their own method of saving images, even different iOS or Android devices have different naming formats for images. When uploading manually, the original filename from the device is kept. If you're using the camera upload feature, regardless of your device, then Dropbox would rename the file to YYYY-MM-DD…

Hi @"jeffreysgreen1", thanks for bringing this to our attention. Internet Explorer is no longer a supported browser to access the Dropbox site. You need to use another browser to view and access the site without any issues. If you need any further assistance, please let me know!

Thanks for the image, if you click the notification bell at the top, what message do you see there?

Could you clarify why you believe this is related to Dropbox? If you quit the Dropbox desktop application, does the issue occur again?