Jay Dropbox Community Moderator

Hi @"Yusuf_123", thanks for bringing this to our attention. It sounds like the last subscription didn't go through on the Dropbox mobile app, if you're not seeing the transaction on your Dropbox account. Were you charged by Google Play in your bank account? Have you been in contact with Google or the bank regarding the…

Hi @"GG_drop", yes, if you move files and folders into your Dropbox folder, the Dropbox desktop application would sync them to the site. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Have you enabled selective sync in the desktop app, preventing entire folders from appearing on your computer? Do any of the files or folders have incompatible symbols in them?

Are you certain this is the same Dropbox account as the one on the site? The Dropbox desktop application is showing no files having recently been synced, and that it is fully updated. Could you click the top right icon with MA in it, then Preferences and Account, and let me know if this is the same account as that signed…

Without more information, it would be difficult to troubleshoot this matter. I'm not certain of how you're trying to upload the file in an email and the exact error. Can you reply from a desktop machine and attach the screenshot from there, after emailing the screenshot to yourself?

We’re unable to provide support for third-party apps or services. As the error is occurring on both these apps at the same time, I can only recommend checking with the developers and if necessary, have them contact the Dropbox team via their own accounts.

It depends on how you opened the Excel file to begin with. You could have downloaded a temporary copy and edited it, and it remained in the temporary file location on your machine, which gets cleared out at varying times. Each time you opened the file, it opened in the temporary location, not the Dropbox app or site, and…

You could try disconnecting the apps from this page, and then reconnecting them when accessing the mobile apps again, to see if this helps. If it doesn't, then you'll need to contact the developers to see if something has been amended on their end.

Hi @"joao cruz1", there are two possibilities here. The first is that, when using the Dropbox Lite app, you were actively syncing files, since it doesn't store a local copy of the file on your machine, so the info provided by my colleague @"Walter" still stands. You would need to manually upload files to your account…

To my knowledge, there haven't been any major API changes for a while. What is the exact error you're getting when trying to connect?

Hi @"PippaS", how much does your Dropbox account take up in total according to the plan page? Is it possible that if you were to try to make the entire account available offline it would take up most or all or local disk space?

It seems you were removed from the folder as a member, given the message in the activity log. If you're the admin of a Dropbox Business team on the Advanced plan, you can sign in as that user and see if they still have the folder on their account, and re-invite yourself to the folder. If not, you can contact that user…

When you click the Dropbox icon in the system tray near the clock, what message do you see on the bottom left?

Hi @"Forwardair", are they shared folders that were deleted? Are they visible on the the shared folders page? Have you already been in contact with the support team, as you mentioned you're on a Business plan?

Hi @"barsci", thanks for bringing this to our attention. Have you contacted the developers of the apps in question for assistance on this matter, since the apps still appear to be connected on your account? Keep me updated with any details.

Did you upgrade to the trial on the Dropbox site or the mobile app? What does your payments page say here regarding any recent transactions?

In that case, you'd need to contact the team again via email, as they have more account and device-specific information they can access to assist further.

Hi @"CoreyK95", did you try to upgrade via the site or mobile app originally? Were you on a trial for a paid plan?

Hi @"netmares", thanks for bringing this to our attention. Could you try rebooting the machine to see if this helps? Keep me updated with any progress!

Hi @"chrogers2000", I've merged you to this post to keep similar queries together. Please read this post for more info.

By making top level access to admin-only, this means that users can't create new folders outside of their personal folder. If they have edit access to the team folders, then they can add files and folders into those locations.

Thanks for the info. Without any version history for that file on the site, and you're certain that there's no other copy of the file on your account, it wouldn't be possible to recover the previous version of the file on our end. We're sorry we can't be more helpful on this matter.

In your reply, you can copy and paste your screenshot, or click the camera icon in the reply box to attach a screenshot.

Could you try uninstalling the app, deleting the installer completely, and using a a different browser to download and install the app?

Hi @"BIGNATE196", thanks for the info, I'd recommend contacting the support team directly for further assistance on this matter.

Hi @"YoshiDBZ", as this sounds like a company-managed device, I'd recommend checking with your IT department to see if any proxy, VPN, firewall, security software, or even ISP/router settings could be restricting traffic to the following Dropbox domains.

Thanks, I've sent you an email, please could you reply to it as soon as possible.

Hi @"RAChalmers", could you confirm what OS you're running on your device?

Hi @"vivavie", please could you confirm exactly what program you are using to access your emails. Is it the Gmail app, the iOS Mail app, or the Gmail site? When you want to attach files, what exactly happens? A screenshot of this would be greatly appreciated in your next reply.

If there is nothing on the events page for the last 4 months, then it means this specific file was never syncing to the Dropbox site. This also means there is nothing to recover the file, even on our end. I'm aware that Office programs have a backup feature in them, if enabled. Do you have a backup of your Excel file in…