Jay Dropbox Community Moderator

Hi @"dukeeastwood", the Dropbox folder itself is where the files are being downloaded to when you make files available offline. There isn't another 'offline file' location which is what you're expecting from your description. If you're not sure of the location of your Dropbox folder, you can locate it using this method.…

Hi @"oceanside22", could you clarify again, are you using the automatic camera upload feature, or manually uploading images via the iPad? Each folder has their own naming conventions, which aren't inherited from the parent folder. 

Hi @"rajma420", as of yet, we have no update on this matter. We'll keep you updated as and when this has been resolved.

Hi @"Me420", could you clarify exactly what is happening step-by-step when trying to attach a file? Is it only for PDF files?

HI @"Sunflower17769", you can contact the team regarding billing by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info. @"meredith616", for account access issues,…

Hi @"PGSmick", I've merged you to this thread to keep similar queries together. Please could you try the solutions suggested in the thread to see if they help.

There must be something related to their setup on their machine that is affecting the files in that folder, even if they're not opening them, in order to make them conflicted. As to what that could be, I couldn't say.

Hi @"Gladya1", thanks for bringing this to our attention. Could you attach a screenshot showing this banner, while hiding any personal names or info? This will help me to assist further!

What error are you getting during the installation? A screenshot would help to determine what's happening.

Are you certain that the user doesn't have the files open on their machine? Are they opening the file using a different method to everyone else? Do they have some kind of read-only restriction on those files, which could result in a conflict?

I'm glad to hear you were able to locate the deleted files on your account. As to why the restoration was processed in this manner, you could try contacting the support team for more info.

Hi @"Calaska", thanks for bringing this to our attention. If the Dropbox site is only showing two devices, then that means the third device isn't connected to your account. Which device is missing from the site? This will help me to assist further!

I've removed the images with personal details on them. Could you clarify what you mean by not being able to see the payments? Are they not on the payments page when logged in via the browser on a desktop machine? Could you check and confirm that the email on the Dropbox mobile app is the exact same as the email address…

Hi @"Rseybert", thanks for bringing this to our attention. There should be a reason as to why the files are being conflicted. What types of files are being affected? This will help me to assist further!

Hi @"Froskurinn", thanks for bringing this to our attention. Just for confirmation, these other apps provide the ability to delete files from your device after uploading to their cloud services, is this correct? This will help me to assist further!

Thanks, I've sent you an email, please could you reply to it when you get a chance!

Hi @"rhstowe", I've sent you an email, please could you reply to it when you get a chance!

Thanks for the info, I'd recommend contacting the support team directly for them to investigate this in more detail.

Okay, so this is most likely a shared file that you had access to, but no longer since the owner removed your access. Currently, it won't be possible to remove it from the Recent's page manually at this time.

You don't need to uninstall the app, you can just reinstall over the current version, to repair any issues with context menu items. After that's done, reboot the machine and let me know if the menu items appear.

Hi @"conalwn", is the camera uploads folder also a shared folder on your account?

This article refers to the heic file format, and how to convert images from heic during the automatic camera upload feature. Would this be useful for your purposes?

Could you try reinstalling the Dropbox desktop application using this link, while ensuring that you use admin privileges to do so.

Hi @"dukeeastwood", you can copy the files to a folder using your file explorer on your machine, and choose where to move the files. When using the Dropbox desktop application, files are not necessarily on your machine, depending on your plan and OS. Marking files as available offline means that they are physically…

Hi @"Sophia_winter", is this a shared file or a shared folder? What options do you get for the file in the admin content?

In order to understand the exact prompt you're seeing, please could you attach a screenshot showing this message.

Hi @"b4rest", as you mentioned this was a shared folder, is it visible here? Are you part of a Dropbox Business team according to your plan?

Hi @"Zowathraa", file requests are indefinite, and can be redirected to any folder the creator chooses upon creation of the request. There isn't a monthly limit on their usage, aside from the daily bandwidth restrictions. Could you let me know where you read that there were only 3 requests per month?

Just to check, if you click the file, does it load on the Dropbox site or do you only get that request access link? A screenshot of that would help.

Could you try uploading the file by following the steps under 'How to upload other types of files' in the previous article I posted?