Jay Dropbox Community Moderator

We do have this article which describes what would happen when a Dropbox Basic account is over quota. As you mentioned that you received the email notifications about the deleted files, you were given the opportunity to restore your deleted files within the restoration period. The article also provided a link to contact…

Hi @lookin4Help, thanks for your message. I've gone ahead and taken over the support ticket in order to investigate this matter further. Feel free to drop any relevant details in the email. The more I know upfront, the sooner I can zero in and find a solution for you.

Thanks for the update. As these were in private folders, and the restoration period has expired, unfortunately, it wouldn't be possible to restore the deleted files from your Dropbox account. If you have a device on which the Dropbox account was linked, the Dropbox desktop application should've downloaded the files to that…

Hi @KarenBairn, thanks for posting today. The Dropbox site should be able to show all the files and folders, if the account is still connected to whatever was linking those files. Is this Dropbox account part of a Dropbox team, or is it a personal individual account with shared folders? Whatever details you can provide,…

Hi @bowingin, thanks for the info. It sounds like the data on your account was deleted outside of the 30 day period, given the dates of the emails you mentioned, and it has been 3 months since then. If your files were in shared folders, then you should be able to recover them from there when you upgrade again. Otherwise,…

Hi @Wildcol, thanks for messaging the Community. Could you confirm that your account has been reduced to 2 GB by checking this page when logged in? Were you recently part of a Dropbox team, an individual paid or been invited to shared folders which contained a large number of files and data? Whatever details you can…

Hi @lpvmc, just for clarification and to avoid further confusion on our end, I'm going to define the terms we're using. The term 'download' means to get a file from the internet (the Dropbox site) onto your computer, just like you would get any file from your browser. Uploading is when you send a file to the internet (aka…

No worries, glad to have helped and that files are syncing correctly now. If there's anything else we can assist with, feel free to reply back here!

Thanks for the images. You can click the 'Sign out' button in the first image, and then sign into the Gmail Dropbox account.

If you click the Dropbox icon, are you able to click Preferences, to view the account signed into the app?

Could you click the small arrow near the clock on the bottom right, like this article states, in order to see if the Dropbox icon is hidden there?

No problem, if the issue persists in the future, or if there's anything else we can assist with, feel free to reply back here!

Hi @akotsko, thanks for messaging the Community. In order to understand what error you're seeing, could you attach a screenshot in your next reply showing the error you're seeing when attempting to share a link on the Dropbox site. Whatever details you can provide, even if they seem small, will help us get to the bottom of…

You could try reinstalling the Dropbox desktop application by clicking this link, and then the icon should appear in the taskbar near the clock.

When you mention that you want to switch off uploads, are you referring to camera uploads, or just syncing files in general? This means that any files on the Dropbox site will sync to and from a Dropbox folder on your computer. The Dropbox icon, if the desktop app is running normally, should be visible in the taskbar near…

The private browser is the way to access the website of Dropbox with your files on it. The Dropbox desktop application allows files to sync to and from the site into a folder on your computer. Do you see any Dropbox icon near your clock in the task bar?

Thanks for the info about the messaging regarding the Chatbot. This isn't a Chatbot on the community, but a separate item on the Dropbox support page. In relation to your query about camera uploads, you can enable them on the Dropbox mobile app by following these steps. Likewise, if you want to enable camera uploads on the…

Yes, if you want your actual PC to start syncing too, then you'll need to sign out of the Blueyonder Dropbox account from the desktop app, and then you can sign into the Gmail Dropbox account. Since you don't have access to that email any more, this basically means you won't be able to log in to that account again, as it…

Could you let me know what type of file it is? Is it a Microsoft Office file, PDF, or some other type of file?

Thanks, keep me posted with any updates, and if there's anything else we can assist with, feel free to reply back here!

Thanks for the info, I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

Hi @Juxedo, thanks for the images. At this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

Thanks for the details, @RTM. As you suggested, provided you do have a copy of all your files, it might be best to start afresh and upload the files to the site now that the files have all been deleted. There's no need to first permanently delete the files from the site, since it makes no difference to your quota usage or…

Not really, if the latest version of the file is on the Dropbox site, then any other device (meaning your phone) should be able to see the latest version of the file. It might be viewing an older cached version of the file, so you can try closing the Dropbox mobile app using these steps for Android. Once closed, try…

Hi @Greystones, thanks for joining the Community! The Chatbot is currently available for paid plans, so Dropbox Basic plans aren't included in this list. You can see the available support options for all plans on this page. If you have any queries that we can assist with, please let us know here and we'll be happy to help!

You'll need to log in to the Dropbox account that uses the Gmail address by using this link. Once you've logged in, you'll see the option to upload files and folders to that account.

Hi @mchas, thanks for messaging the Community. In general, the referrals could be marked as ineligible if the referral is activated using the same computer network as the original referrer. As it sounds like you were both on the same network, this would be why it was marked as ineligible. If you have any further queries,…

Okay, so this confirms that you have a Dropbox account under the Gmail email, which is what you're seeing on the mobile device, as it has the old files on there. If the blueyonder Dropbox account has your up-to-date files, then you would need to log in to that account on Dropbox mobile app by first signing out of the Gmail…

Thanks for the feedback on this matter. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

I believe the best option at this time would be to contact the support team directly to see what options are available for you. When clicking that link, make sure you're signed into the Dropbox team account to get through to the appropriate department.