Hannah Dropbox Community Moderator

Hi again, Don! So, regarding the Dropbox folder, it should be okay that you deleted it; it's basically just to keep a copy locally just in case, but that's that. As for the registry, you can delete the Dropbox Update folder from WOW6432Node, that's the correct one.

Hey @"worldholdon", thanks for reaching out to the Dropbox Community. We understand your frustration and we'd really like to help you out with your issue, so I went ahead and opened a support ticket for you. I'll see you there.

Hi there, @"victoria19", thanks for your post today. At the moment, there's no way to export multiple Paper docs at a time as markdown files. We do appreciate your feedback on this, though, and I've made sure to pass this along to our team. Let me know if you have any questions!

Hey @"MMD1", just wanted to jump in here to let you know that indeed, if your files got deleted for being over quota, they would be unrecoverable. But you would have received email notifications multiple times before it happened. Did you receive such emails?

Hey @"J-Reacher", I completely understand your frustration here. Keep in mind that our support team are not the ones releasing the updates, they're just here to troubleshoot potential issues. They are also the best way to get these issues resolved, since they have access to info that's specific to a user's account. So,…

Thanks for the update, Nicholas! So, now that your syncing Dropbox folder is in ~/Library/CloudStorage, it means that you're using the File Provider version of the Dropbox app. This is the expected behavior and location for the Dropbox folder. That means that since your other Dropbox folder (with the old files) is no…

Hey @"kellyA", sorry to see that you're also having an issue with this. Have you tried reaching out to our support team yet?

Hmm, I see. In that case, please try our advanced reinstall steps here and we'll go from there.

Okay, Don, understood. Have you tried reinstalling the app like I suggested in my previous reply? If simply reinstalling the app doesn't work, you can uninstall it, restart the computer and then reinstall it.

Thanks for the updates, Don. I completely understand where you're coming from, I would be frustrated if this happened to me as well. Regarding the Dropbox app, have you tried simply reinstalling it, without uninstalling it first? And as for your files, if you upload them to the website from the second computer, are you…

Hey @"nicholas521", thanks for checking that! I hope it's okay for me to jump in here. Just to make sure everything works correctly for your Dropbox folder in ~/Library/CloudStorage, can you also make sure that syncing works for this folder and has all the sync icons and right-click options on the files? Also, if you try…

Thanks for the update, Don, it is a pretty strange situation. One more thing I'd like you to check is the syncing icon next to the files that are not opening; are the files set to "online-only"? If so, can you right-click on them, choose "make available offline" and then try to open them to see if that makes a difference?

Thanks for the error log, @"sniffly", I hope it's okay if I jump in here as well. Now, the error you’re getting is temporary and should be fixed by restarting the desktop app. If the issue persists, check whether you have a copy of the Dropbox.app file on your computer in these locations: * /Applications *…

Hey @"kjydacbr", thanks for joining us on the Dropbox Community! Would you mind sending a screenshot of the issue, so we can have a visual? Thanks!

Hey @"MW999", I hope it's okay for me to jump in here as well. When you say "blocked", can you please clarify? Do you not see the "..." (ellipsis) button when hovering over the names of your files in order to delete them? Also, it doesn't look like you have many files in your account; have you checked your backups page or…

Thanks for bringing this to our attention, @"dssteffen". Have you tried uninstalling and reinstalling the app to see if it helps?

Hi there, @"Aurorahealthalliance", thanks for your post. Indeed, it's not possible to create a top level folder through the local Dropbox folder. I've made sure to pass your feedback and comments along to our team, we really appreciate you taking the time to share it. If you need anything else, let me know!

Hi there, @"vanit0", welcome to our Community. Just to make sure we're on the same page, can you clarify the following? connecting an external drive to iPad Pro Any additional info or description of the steps you're following to achieve the syncing process you mentioned, would be helpful. Also, by "my Dropbox", are you…

Thanks for checking, @"csrbloodbot"! Since it works on a different browser, this may be the result of a security setting or a plugin that you have installed on your browser. I suggest restoring your browser to its default settings and disabling any browser plugins. If that doesn't help, make sure to clear your browser's…

Thanks for that, @"Mitz1". The app should be syncing as normal. And it's definitely strange that you can't open the files online. Have you tried restoring one of the files that gives you this error to an older version, to see if it opens then?

Not a problem, @"Mitz1"! Did that help you figure out the issue? If you still need help, let me know what you see when you hover over that icon, so I know the app's sync status and version and assist you further.

Hey @"nashvilleattorney", thanks for joining our Community! Just to make sure we're on the same page, do you mean that you had a Dropbox Standard plan (5 TB) and then upgraded to the Advanced plan (15 TB)? Both are considered team plans, so I just wanted to be sure. Can you check your plan page here to see the exact plan…

Thanks for the update, @"csrbloodbot". Which link are you clicking on? If you simply open the Dropbox page and click on the "log in" option at the top right corner of the page, are you able to log in? If not, try from a different browser or a private browsing window and let me know if it helps.

Thanks for keeping us updated, Tim! I'm happy to see that you managed to figure this out. If the issue reappears when you're not using this VPN, please let us know. Have a great day!

Perfect! Indeed, the new version of the Dropbox app came out a few hours ago, so I'm glad to see that your issue was fixed with the new update. If the issue comes back or if you need anything else, don't hesitate to let us know!

Thanks for the update and the screenshots, @"Mitz1". From what I can see on your first screenshot, you do have the Dropbox icon in your system tray. It's not in the list of hidden icons, it's the one right next to your WiFi icon; can you hover over it with your mouse and let us know what you see?

Thanks for the update, Tim. How about when connecting to a completely different network, would that be something you can possibly try?

Hey @"colinm", I think Dell might be referring to the Dropbox icon in your system tray. Can you right-click on in and let me know what options you see?

Hey @"csrbloodbot", thanks for letting us know about this. We do appreciate your feedback about the forum. I've made sure to pass it along to our team. Now, as for your issue, can you clarify what it is exactly? Are you getting some kind of error message when trying to sign in to your account through Firefox? Is the page…

Thanks for bringing this to our attention, @"timjones514". When you say that the app opens when not connected to the internet, can you please clarify? Are you referring to the Dropbox folder or the small Dropbox icon in your system tray that opens the app's preferences? Does that icon appear when you re-connect to the…