Hannah Dropbox Community Moderator

Hey @knowsray, would you mind copying or attaching the screenshot files themselves in your next reply, please?

Hey @hellofaxuser, thanks for reaching out to the Dropbox Community today! Let's see what we can find out. You mentioned that you changed your email address, I'm assuming you mean your Dropbox account email address, right? If you try to sign in to Dropbox Fax with your old email address, what do you see? Are you getting…

In that case, I don't think there's a way to recover those edits, @mdb282. If they were never saved to Word or got lost in Word, then they never made it to your Dropbox account. That means they cannot be recovered through Dropbox, but I would still suggest reaching out to Microsoft as well, in case they have an idea of…

Hi from me as well, @mdb282! Have you checked the version history of the file within the Word app to see if you can find your edits there?

Hey @heyjude-2244, thanks for reaching out to us. Can you please send us some screenshots so we can get a visual of the two Dropbox folders? Also, when you hover your mouse over the Dropbox icon in your system tray, what do you see? What is the actual location of your Dropbox folder according to the app's preferences?…

Thanks again for the additional info, @"Chazmitch". I'll just need a few more clarifications, if that's alright. You mentioned that the original Dropbox folder contains all the files on your hard drive; are you referring to your Desktop, Downloads and Documents folders? Did you previously back those up to your Dropbox…

Olá @"spalenzagabriel", obrigado pela atualização. Pelo que vejo, minha colega entrou em contato com você por e-mail e você respondeu, então fique de olho nessa troca de e-mails, pois em breve você receberá uma atualização dela. Obrigado!

Hola @"Gema3", gracias por contactar con nuestra comunidad. Si recibiste un mensaje indicando que tu cuenta se ha desactivado por inactividad, significa que no se pueden recuperar ni tu cuenta ni tus archivos. Lamento no poder darte mejores noticias. Si deseas que nuestro equipo de soporte investigue este problema, puedes…

Hey @"rmhism", I just went ahead and sent you another email to the address linked to your Community profile. See you there!

Thanks for the update and the screenshots, @"Chazmitch". Can you also clarify something for me? Do you currently have two Dropbox folders? One in the original location where your Dropbox folders used to be and one in ~/Library/CloudStorage? P.S. Please note that we are working on an update to the Community, which will be…

Hey @"s2s2s2s2s2s2s2s", thanks for posting to the Dropbox Community today. That's pretty strange indeed. I'd suggest temporarily disabling your security app/antivirus and restarting the Dropbox app, to see if the issue persists. Otherwise, you can try our offline installer, which should hopefully help as well. I hope this…

Hey @"Dreadaxe", thanks for joining our Community. I just went ahead and sent you an email, so we can take a closer look into your issue. Just get back to me when you have a chance. Thanks!

Hey @"Discusted", thanks for taking the time to post to our Community. We really appreciate your feedback on this and I'm sorry to hear about your negative experience with the Dropbox desktop app. I've passed your comments along to our team and if there's anything else we can do, let us know. Thanks. P.S. Please note that…

Thanks for bringing this to our attention, @"Jay G.4". This definitely doesn't sound like the expected behavior. I'd advise that you check the "sync" tab in your Dropbox preferences, to see the actual location of the Dropbox folder. Make sure to add test files to both these folders, to see if both of them are syncing files…

Hey @"deemail16", thanks for your post. If you don't have any files in your account but are still getting out of space messages, I'd recommend taking a look at your backups page. Usually when this happens, it's backup files that are the culprit, so if you have any, you'll find them there. I hope this helps, but let me know…

Hey @"MAXIUMUS89", thanks for joining our Community! I just want to provide some insight here; the setting you're referring to that syncs your new files as "online-only", refers only to files added from other connected computers or from the website. Meaning that if you're adding the file to your Dropbox folder from this…

Thanks for keeping us updated, @"BertF", I'm glad to see that you resolved your issue. If you need anything else in the future, don't hesitate to let us know. Have a great week ahead! P.S. Please note that we are working on an update to the Community, which will be available in read-only mode from Monday, March 30 to…

Happy to hear that you managed to resolve your issue, @"sinbin"! If you need anything else in the future, don't hesitate to let us know. Have a great week ahead!

Hey @"tmcannon", thanks for your post today. This does sound like a strange situation, so let's try to find out what happened. First of all, there's really no way to get removed from a Dropbox team and not have a team admin actually do it. Meaning, someone must have removed you, but perhaps they did it accidentally. Can…

Thanks for closing the loop here, @"PedroAraujo", and for sharing what actually worked for you! If you need anything else, don't hesitate to let us know. Have a wonderful weekend! 😃

Thanks for the update here, @"Chazmitch"! If you do notice anything else that's out of the ordinary or causing issues, do let us know when you take a look at your home computer. Thanks!

Thanks for reaching out to us, @"alphonsn". To be honest, if you cannot find the version of the files you want in your Dropbox version history, it probably means that the updates you made to the files never synced to your Dropbox account. Is it possible that the Dropbox app wasn't running or had a syncing issue before the…

Hey @"ArnieF", I hope it's okay to jump in here. Just had a thought; if you were to remove your folders from the Dropbox folder, using the selective sync feature and then try to move your Dropbox folder, does the app allow you to do so?

Thanks for keeping us in the loop and for providing the solution here, @"JpRich"! I'm glad you managed to resolve this. Make sure to let us know if you need anything else, Have a great weekend!

Hi from me as well, @"Gothemtry77". When was the last time you accessed this account? Has it been more than a year?

Hey @"SandiR816", welcome to the Dropbox Community! Let's get right to it! The easiest way to identify your shared folders is to go to the "Shared" page in your account online. There, you'll see a list of your shared folders, both ones you own and ones you're a member of. I hope this helps, but let me know if you need…

Hey @"Chazmitch", thanks for joining our Community. Just to confirm, by "update" you're referring to a Dropbox update, right? Not an update of your OS, for example? Do you happen to have a screenshot of that error message that you got? Also, how is the app right now? Is it working okay? And what's the sync status and…

Hey @"jh80"! Deleting an unused Dropbox account will free up the email address you used for it, so you can indeed use that same email address to create a new account at a later time, if you want. just keep in mind that it will be a brand new account. It won't be the same one you deleted. That means that if you have any…

Thanks for the update, @"carl-trd"! Do keep us posted if you come across any issues again. Have a great day!

Got it, thanks for the confirmation, Robert. I'm sorry that we were not able to help you with your task. :/ If there's anything else we can do for you, though, don't hesitate to let us know!