Hannah Dropbox Community Moderator

Thanks for bringing this to our attention, @JohnAaronRose. This can definitely be frustrating, so let's see what we can find. If you click on the Dropbox icon in your system tray, what is the sync status there? Can you also check out this article with some info and troubleshooting steps to try when it comes to syncing…

Hey @MartijnR, thanks for reaching out to the Dropbox Community. Let's see what we can find out! How did you upgrade your account? Was it directly through the Dropbox website or the Dropbox mobile app (through iTunes/Google Play)? Can you also send me a screenshot of where you see the upgrade? You mentioned you can see it.…

Hmm, if the issue persists while the Dropbox app is closed, then I'm not sure it's actually related to Dropbox. Were these files shared with you by someone else or did you manually add them to your Dropbox folder? If you move them out of the Dropbox folder to, say, your desktop, are you able to open and edit them?

Thanks for checking, @Drum. If you close the Dropbox app entirely, does the issue persist?

Happy to help, @Drum, and thanks for the update. Would you mind sending me a screenshot of what the files look like in your Dropbox folder? Also, are you having this issue with other MS Office files or just the Excel ones? And does it concern all your Excel files or only some of them? Lastly, what is the sync status of the…

Thanks for the additional info and the screenshots, @Drum. Regarding your space usage, from what I can understand from both the info you have provided and your screenshots, you currently have 7.7 GB of normal files (shared and non-shared) plus 14.1 GB of backup files. This means you have 21.8 GB of files in total, which…

Thanks for the update here, @throwaway123456. Hmm, is it possible to check with the person that sent you the link, to see if they're having any issues with their links in general? Also, if they open the link using a different browser or from incognito (without logging in to their account), are they having the same issue?

We appreciate your feedback here, Maureen, and we're happy to help! The Dropbox folder is just another folder on your computer, just with syncing abilities, so finding the number of files would be something you'd do through your OS. I looked a bit online though, and I found that while the "get info" window should show the…

Hi there, @throwaway123456, sorry to see that you're having trouble with this. Can you give us some more info as to the process you're following? Are you trying to download files that are saved in your own account through the Dropbox website? Or are you trying to download files shared with you through a Dropbox link? If…

Hi from me as well, @Maureen W.! If you're indeed using the File Provider version of the Dropbox app, the file limit should be 500.000 files, not 50.000. You can see the rest of the eligibility criteria here. As for the number of files in the Dropbox folder, what if you control-click on it and choose "get info"? Can you…

Hi there, @AtomHeartFather, thanks for taking the time to post to our Community! The option to move a file to "online-only" should appear in the local Dropbox folder on your computer, when you right-click on a file or folder, along with other Dropbox options. Would you mind sending me a screenshot of the right-click…

Hmm, if you never received emails that your files would get deleted or that they did get deleted, then they probably didn't get deleted by Dropbox; you would have gotten a few email notifications about it before it even happened. Could you check your spam folder, to see if those emails ended up there? Otherwise, I'd check…

Hey @KW81, thanks for the additional info. Did you actually receive an email saying that your files got deleted? Would you mind sending us a screenshot? And just to make sure, did the email go to the address associated with your Dropbox account here, or to a different one?

Hey @Jasmine2023, thanks for your post. Would you mind sending me a screenshot of the message that says that your space is full? Also, can you check your account settings and let me know what you see about your usage there? And do you happen to have any backup files taking up your space, perhaps? Let me know what you find!

Thanks for the update and the screenshots, Bryan! Can you let me know which version of the Dropbox app you're using, and which Android version? Have you tried uninstalling and reinstalling both the Dropbox app and the Outlook app to see if it helps?

Thanks for the update, @AlanAtaxia. Let us know if that helps or if you're still having the same issue afterwards.

Happy to hear that, @whawn! If you come across any other issues, please let us know. Have a great day!

Hi there, @BryanHewing, thanks for reaching out to the Dropbox Community. To be able to get to the bottom of this, I will need some more info. Where are you getting the message asking you to log in to your Dropbox account? Is it an email? If so, who is the sender of the email? Can you send me a screenshot of that message,…

Hey @southJPafrica, thanks for posting to our Community! I'm happy to see that you managed to resolve this. If you need anything else, don't hesitate to let us know. Have a great day!

Hey @whawn, thanks for your comment. The issue should be resolved on the most recent stable versions of the app. Can you try the latest one and let me know if you're still having this issue?

Thanks for the update here, @eebclee. I'm glad to see you managed to reinstall the app and choose the external drive as the location for your Dropbox folder; it should be okay now, but be sure to let us know if you run into any issues. Of course I completely understand where you're coming from, and wanted to let you know…

Hey @eebclee, thanks for taking the time to post to the Dropbox Community. Are you by any chance using the Dropbox for macOS on File Provider version of the app after reinstalling? If that's the case, you can see how you can use the Dropbox app with your external drive here. Let me know if you come across any issues or if…

Hey, @John B.131, thanks for reaching out to us. Let's get right to it! So, since the files you upload from your phone do show up in your account online, it means that the issue is specific to the desktop app, so let's see what we can find out about that. Can you please hover over the Dropbox icon in your taskbar and let…

Thanks for that, Laura. The truth is that if your files were to get deleted for being over-quota, you would have gotten several emails about it, before it happened. Can you check again to see if you got them and missed them? Perhaps they went to your spam?

Sorry to hear about your files, @bowingin, and thanks for your post. From what I gather, your account must have been out of space, so some of your files got deleted, to bring the account under-quota again. To clarify the situation, when your account is out of space, indeed your files stop syncing. That means that you won't…

I was really happy to help, Yuriy! If you need anything else, let us know. Have a wonderful Friday! ☀️

Thanks for checking that, @kobushi. To be honest, if this all happens within the Excel app instead of the Dropbox app, there's a chance that this might have to do with Excel rather than Dropbox, but we'll definitely get to the bottom of it. Which version of the Dropbox app are all these devices using? This can be seen in…

안녕하세요, @으니루 Dropbox 커뮤니티에 문의해 주셔서 감사합니다. 제가 제대로 이해했는지 확인하기 위해 여쭤보겠습니다. 데스크톱에서 USB 드라이브로 파일을 복사하려고 할 때 권한 문제로 인해 복사가 불가능하다는 오류 메시지가 표시되는 것이 맞나요? 오류 메시지가 표시된 화면을 캡처해서 보내주시면 제가 확인해 보겠습니다. 또한, 현재 Dropbox 백업 기능이 활성화되어 있나요? 알려주시면 그 후의 해결 방법을 안내해 드리겠습니다. ——Hi there, @으니루 thanks for posting to the Dropbox Community. Just to make…

I completely understand, @Juxedo, it does sound very frustrating, but we'll get to the bottom of it. Can you send me a screenshot of that yellow alert bar you mentioned? And just to confirm, you're only getting this behavior when updating/uploading files from the local Dropbox folder on your computer, right? How about the…

No worries, Jeff, I'll try to explain things as best I can! Since the current account that uses the Gmail address has obsolete files, all you need to do is upload (add) your updated files to it. You mentioned that you've already copied them to your Documents folder for safekeeping. Can you now try to upload them to the…