Hannah Dropbox Community Moderator

Hey @WilsonLR, did you get a chance to check Jay's question above? Let us know if you still need help!

I see, thanks for the update, @KaelFish. At this point, since you have access to the affected device, I'd suggest reaching out to our support team for further assistance. You'll need to contact them from the affected user's account/email address and with the help of their account info, our support team will be able to…

No worries, Carl! Indeed, the app should recognize photos that have already been uploaded and won't re-upload or duplicate them. Can you try and see if the photos that the app missed do get uploaded, or don't get uploaded at all?

Hi there @PorkPieHat, thanks for your post. I'm happy to see that you managed to sign in and I really appreciate that you posted the details on what you did and what fixed it for you, with Mark's help of course. If you need anything else or have other issues, please let us know!

Sorry to see that you're having this issue, @Rachel L.. Can you first make sure that the files in the folder in question are available offline and then try to move the folder outside of your Dropbox folder (say, to your desktop) and back in? Let me know if it helps.

Hey @asbrown72, sorry to hear that. Just to make sure we've covered everything, can you confirm you've followed all the steps provided on this thread about the same issue? Keep me posted!

Hi from me as well, @KaelFish, and happy Monday! Would you mind sending us a screenshot of the screen the user gets stuck on? Also, it might be wise for them to comment on this thread from their account as well, in case we need to reach out to them for further investigation over email. We'd need to contact the email…

Thanks for the update here, @Kelski! We're glad to hear that you managed to resolve this. If you need anything else, don't hesitate to let us know. Have a great week ahead!

Hey @Carl_Bloke, thanks for posting to the Dropbox Community today! We really appreciate your feedback on this. Can you please clarify what you mean by the following? photos that are old in my gallery but haven’t been transferred to my Dropbox cloud Did you previously enable Camera Uploads, but some of your photos didn't…

Thanks for the update, Thomas. If you can see them in your events page, I would suggest upgrading your account, as also suggested in this article, and then reach out to our support team, so they can assist you with restoring the files. Let me know once you do this and have your ticket number!

Hey @Thomas I.2, thanks for posting to our Community. I'm sorry to hear that your files were deleted. Firstly, I wanted to let you know that I merged your comment to this thread, since it's about the same issue, I hope that's okay. Now, about your files, can you take a look and let me know if you can still see them in your…

This discussion was created from comments split from: How to contact Dropbox Support.

Hey @roxy031, sorry to hear that. Can you have your co-worker reply on this thread as well? We'd need access to her info to be able to look into this.

Thanks for bringing this to our attention, @yaakovmos. I'll be sending you an email shortly, to investigate this further internally. I'll see you there!

I understand, @ppaffe, thanks for your feedback on this. I've passed your comments along to our team and if there's anything else you'd like to add, let me know.

Hey @ppaffe, thanks for posting your question to the Dropbox Community. To be honest, there's no way to disable the menu bar/system tray window. Can you let me know why you want to disable it? Does it not close by itself when you click out of it? Let me know!

Happy to help, Scott! Can you let me know which way you chose to go about this? If you can describe the steps you followed, I'd really appreciate it. Let me know how syncing and making your files available offline goes!

Happy to hear that you were able to resolve your issue with Walter's help, @cleonxjimenez! If you need anything else, let us know!

For anyone else that might be having this issue, I wanted to let you know that the team is aware of it and are currently investigating. Once we have news, we'll update this thread accordingly. Thanks for your patience and apologies for any inconvenience caused!

Sorry to hear about this, @PC348, and thanks for your feedback. Are you talking about the update to the File Provider version of the Dropbox app or about something else? Is everything okay with your files now or are you having any issues? Let me know!

Thanks for the screenshots and additional info, Richard! This is definitely a tricky situation caused by the migration. Can you try these steps for an advanced reinstall of the Dropbox app? It should help with freeing up that extra space.

Sorry to hear that, @dtrovato. If the Dropbox app works fine otherwise, I'd definitely suggest looking into this from the Cloud Sync side. Let us know if you get to the bottom of it!

Hi there, and thanks for reaching out to the Dropbox Community, @leezyp! Have you restarted your computer ever since this issue appeared? If restarting doesn't help, please reinstall the Dropbox app, without uninstalling it first, and let me know if that works. Thanks in advance!

Hey @Scott_Horton1966, thanks for your post! Sorry for the lengthy reply, I just want to make sure we cover everything. To get to the point, you do have a lot of content in your Dropbox account, as you said, so it would be quite time consuming to download everything through the website. Instead, I'd suggest that you…

Thanks for the screenshot, Leo. From the error message on that window, it looks like your computer has run out of storage space. Did you manage to get to the selective sync settings with the steps I gave you in my previous reply? You'll need to remove some folders from your Dropbox folder to free up some hard drive space,…

Hey @richardpini, thanks for the additional info here. If you used the migration assistant to migrate your Dropbox files, I think that would be the cause of this issue as it can mess with the permissions etc. The best way would have been to simply install the Dropbox app on the new iMac and allow the files to sync to your…

Thanks for the feedback on this, @RChap. To circle back here, since you never enabled or upgraded your account to be able to use Dropbox Dash, it does appear that we're talking about image search in your case. If you'd like to know how it works, you can take a look at this article that provides a lot of details on the…

Thanks for the update @pineman, and thanks for letting us know what fixed it for you. As for you @spamcorndog, can you try simply reinstalling the app from this link, without uninstalling it first, to see if it helps?

Hi again, @lpvmc! Not to worry, we'll try to go through this together. To get to the selective sync settings, you'd need to click the Dropbox icon and then on your avatar/profile pic > Preferences > Sync > Selective sync. However, in order to get a visual of what you're seeing on your end and guide you accordingly, can you…

Thanks for bringing this to our attention, @NightOwl_8. You have done some extensive troubleshooting, so I just sent you an email, to investigate this further internally. See you there!