Hannah Dropbox Community Moderator

Hey @"Andywinter", thanks for your reply on this thread. Can you give us a bit more info on your setup? What's your computer's macOS version and what's your Dropbox app version and sync status? You can see the latter by hovering over the Dropbox icon in your menu bar. Also, if you're eligible per the Help Center article…

Hey @"Anjo", thanks for the update here. I'm glad to see that you managed to resolve this issue. I totally understand how you feel about this, though, and I've passed your feedback along to our team. If you need anything else, don't hesitate to let us know.

Hey @"catherinewilson", thanks for reaching out to us. Let's get right to it! Can you give me a bit more info on your current subscription? How did you upgrade originally? Did you use a credit/debit card, PayPal or Google Play Store/iTunes? Do you see your subscription in your account settings here? And how are you trying…

Thanks for updating us on this, @"CmdrLeForge"! I'm glad to see you managed to resolve your issue with an advanced reinstall. If you come across any other issues, please let us know. Have a great week ahead!

Hi there, @"chris c.28", thanks for posting to our Community. Can you right-click on your Dropbox folder and select "get info" to see how many files you currently have in your Dropbox folder? Also, if you simply quit the Dropbox app, do you get the same behavior with the app closed? Let me know and we'll go from there!

Hey @"mandragora", thanks for joining our Community. Having no access to the email address linked to your account is a tough situation, to be honest. But in this case, since you have devices linked to the account, just to make your life easier, I would suggest just downloading your files and uploading them to a new account…

Hi there, @"keithjb", thanks for reaching out to us. To assist you with any potential issues that you're facing, we'll need some more info. Any details you can think of or screenshots that might better explain the issue, are welcome. Thanks in advance!

Hey @"Sokerlund", thanks for joining the Dropbox Community! From what I can see on our integrations page here, the iMessage extension is not listed. Taking into consideration that the integration is no longer an option on your phone either, it probably means that it's not available anymore. I'll pass your feedback on this…

Hey @"dardar4", thanks for bringing this to our attention. Let's get right to it! Are you on a free Basic account and have more than 3 devices linked to your account already? That might be a reason why you're getting this error, so you can check your linked devices at the bottom of this page and unlink any you don't need.…

Thanks for taking the time to post on our Community again, @"Anjo". I completely understand your frustration over this, so let's see what we can find. As a first step, have you tried restarting your device after realizing that you're having this issue? Does this only happen with files in your Dropbox folder? And are the…

Thanks for the update, Li! Did she use the same network as you to install the Dropbox desktop app?

Hey @"Poppy17", thanks for bringing this to our attention. Let's get right to it! So, this window is part of the Dropbox software, but indeed, it shouldn't pop open every time you open your Dropbox folder. To see if it helps, can you please restart your computer? If it doesn't, you can try to uninstall the Dropbox app,…

Thanks for the update, @"dublindude". Hopefully the process will be complete soon, but if you come across any issues or errors, let us know.

Hey @"sthreatt", sorry to see you're having an issue. Can you give us a bit more info, though? What's the exact issue/error? Are you referring to members of a Dropbox team? Any screenshots better explaining the issue are also welcome. Thanks!

Thanks for bringing this to our attention, @"lchen2988". Is it possible that you used the same network to do this? Also, has your colleague verified her Dropbox email? You can take a look at this page for additional info and fixes for this issue. Let me know how it goes.

Thanks for the update and the screenshots, @"dustfog". I just sent you an email, so we can take a more in-depth look into this for you. Just get back to me when you can. Thanks!

Hey @"GaryH_BAR01", just wanted to chime in here and say that it's currently not possible to edit the URL of the file request. You can go ahead and submit this as an idea, though, through our "ideas" board for other users to up-vote, so that our team can take this into consideration for future updates.

Hey @"dublindude", thanks for reaching out to the Dropbox Community today! Although we can't hop on a video call, let's see how we can make this work. I'm assuming that you're trying to download the camera uploads folder from your account through a browser right? The issue here is, that while you can download large size…

Hey @"pixi1235", thanks for the screenshot. Did you check if you're hitting the device limit, like Walter suggested? If you're not, try uninstalling and reinstalling the Dropbox app to see if it helps.

Hey @"omninakago", thanks for reaching out! I just emailed you about your request, so just get back to me when you have a chance. Thanks!

Hey @"NatalieH1D", thanks for your post! Would you mind giving us some more info on this? How does Dropbox Dash keep reappearing for you? Any screenshots that would explain the issue better, are welcome. Thanks in advance!

Hey @"bridgette1", thanks for taking the time to post to our Community today. I completely understand how frustrating this can be. The thing is that since this concerns and requires account specific info, our support team is the one that can assist you in regaining access to your account, if that's possible. At this time,…

Hi there, @"IanMcK", thanks for joining our Community. That does sound strange. Can you confirm the emails are coming to the address previously associated with that Dropbox account? Could it be possible that you created a new Dropbox account with that email address at a later time? And if you now try to sign in to that…

Hey @"Nancys03", sorry to see that you're also having this issue. Did you try the advanced reinstall steps provided in the thread? How did it go?

Hey @"sspilleman", since this is a permissions error which indeed could have been caused by your OS update, it's very unlikely to resolve itself. That's why I've gone ahead and sent you an email, so we can investigate this further.

Thanks for the updates and the screenshots, @"lcg311". Indeed, since shared folders are added to someone's account, they need to take up space, so a user would have to have enough space to accommodate them. Do you need to edit the folder? If you only need to view it, you can ask the owner to send you a 'view-only' link to…

Hey @"brinkdinges", thanks for your update. From what I can see, the ticket you mentioned is closed, but I see that the follow-up ticket you opened, is with the appropriate team. They'll review it and get back to you with more info the soonest possible, as I've passed your comments along and raised the priority of the…

Hey @"lcg311", we appreciate your feedback here, but let's see what we can find out about this. How much free space do you currently have in your Dropbox account? Can you send us a screenshot of your usage from here? Also, how large is the shared folder you're trying to add to your account?

Thanks for joining us on the Dropbox Community, @"Louis22". Would you mind checking the sync status and version of the Dropbox app? To do so, hover over the Dropbox icon in your system tray with your mouse. Also, when did you notice this started happening? Was it perhaps after some kind of Dropbox app update or OS update?…

Hey @"sspilleman", I hope I can jump in here as well. The article Megan linked in her reply includes steps for Mac computers as well. You'll find the option to switch from the Windows steps to the Mac ones right above the Windows steps: I hope this helps!