Hannah Dropbox Community Moderator

Hey @"dveldkamp", welcome to the Dropbox Community! That's pretty strange indeed. The Dropbox app shouldn't alter your photos like that. I just tested this on my end, but I couldn't reproduce it; can you check your Camera Uploads settings by tapping on "account" and then on "Camera uploads"? There should be some options…

Hi @"Romanos", thanks for bringing this to our attention. Let's get right to it; can you try to update your billing info again, but from a different browser or a private browsing/incognito window, to see if it helps? If it doesn't help, and if it's a possibility, please try a different payment method as well (e.g. PayPal)…

Hey @"michpli", thanks for reaching out to our Community. To be honest, we don't have that much info on this, since this is a third party app and not an official Dropbox integration or Microsoft app. Have you tried reaching out to ExcelSMS for more info? What I can suggest is perhaps uninstalling and reinstalling both…

Hi there, @"SnailMango", thanks for joining our Community! Keep in mind that the users you sent a referral to, will need to install the Dropbox desktop app for both of you to receive the bonus space. Meaning, it won't work if they're installing the mobile app, for example. You'll also find some helpful info about the…

Hi there, @"AlanONeal", thanks for reaching out to our Community today. Can you please clarify if the code the site is requesting is the one-time security code or if it's in fact a two-step verification code? If it's the one-time security code, can you check this info and let me know if it helps? Make sure to also check…

Hi there, @"heathersadeg", sorry to see that you're having issues with our desktop app. Other than the desktop app, I'm assuming that you can access the Dropbox website as normal, right? One thing you should also ensure, is that your local network connection settings allow access to Dropbox domains. If you are on a…

Hmm, can he send you a screenshot of how the files appear on his end, so you can send it to us along with a screenshot of what you see on your end?

It has to do with the Dropbox account you're signed into, @"dluptonmd", but I can confirm that Megan has received your reply (on the ticket) and she'll get back to you the soonest possible.

Hey @"david u.4", it does look like you have two Dropbox Community profiles, which in turn means two different Dropbox accounts. You should be able to delete a Community profile, by following these steps: * Click on your avatar at the top right corner of any Community page * Click on "My settings" * Click on "Security &…

Hey @"elixtasy", thanks for bringing this to our attention. This doesn't sound like a compatibility issue; the Dropbox app should work fine on your Mac computer, so let's see what we can find out about this. Apart from the right-click options in your Dropbox folder that are missing, is the Dropbox app working and syncing…

Hey @"AleGio", thanks for reaching out to us. Can you check exactly what the status of the referral is by following the steps here? If it shows as 'ineligible' please check out the info on this page and let me know if it helps. Thanks.

Hi from me as well, @"MaryJDKrane". Is the folder in question a team folder or a simple shared folder? Can you please go to your account on Dropbox.com, navigate to the folder and let me know what you see under the "Who can access" column? You can click the option there to see who can access the folder (it might say the…

Hey @"DonnetteD", thanks for your post. I'm going to ask you some questions, to make sure we're on the same page. Are you talking about the selective sync feature, which allows you to choose which folders to sync to your Dropbox folder? Also, are you able to access the folders in question from your account on dropbox.com?…

Hi there, @"tlc328", thanks for reaching out to us today! If I understand correctly, when you initially installed the desktop app on your computer, you chose to sync certain folders to your Dropbox folder and now you wish to sync more. You can do so by following the steps in this article. Let me know if that's what you…

Not a problem, @"tevans"! Enjoy the rest of your day!

That's wonderful news, @"GibSam"! I'm happy to hear your issue got resolved. If you come across it again or if you need help with anything else, don't hesitate to let us know. Have a great day!

Thanks for the screenshots, @"tevans"! Can you switch a file to "available offline", as a test, to see if it helps? If not, try to move one of the files to a location closer to the main (root) Dropbox folder, to shorten the file path to see if that makes a difference.

Hey @"Faceplant-tech", thanks for the update. At this point, I would suggest reaching out to our support team, as they'll be able to access info specific to your account and guide you accordingly. Let me know when you have your ticket number, so I can pass your comments here along to them.

Hmm, can you send me the screenshots I asked for on my previous reply, so I can have a visual, @"tevans"? Are the files in question set to online-only or to available offline? Also, are you only having issues with these specific files or with all the files in your Dropbox folder?

Hey @"prahal", thanks for bringing this to our attention. I've gone ahead and reached out to our team about it, and I'll get back to you with more info, when I have it. Thanks in advance for your patience!

Hey @"tevans", thanks for letting us know about this. Can you give us some more info on what you mean by "corrupted"? What exactly do you see when you try to open them? If you could send a screenshot of how the files look in your Dropbox folder and a screenshot of what you see when you try to open them, I'd really…

Hey @"dluptonmd", I see you replied from a different account, but I'm assuming this is the same person as the OP, is that right? Have you made sure you have the latest Dropbox app version installed on your device? Can you uninstall and then reinstall the app to see if it helps? Also, how much available space do you have on…

Hey @"Faceplant-tech", thanks for joining our Community and sorry to hear about your files. When was the last time you accessed these files and if you go to your events page, are you sure you can't find any events relating to those files, no matter how far back you go? Have you tried searching for those files through the…

Hi there, @"Kevin W.19", thanks for reaching out to the Dropbox Community. Let's see what we can do about this. Can you locate those files in your Dropbox folder? If so, as a test, try to move one of them out of the Dropbox folder (say, to your desktop) and then back in to see if it helps. If not, try restarting your…

Hey @"nanlouwoo", thanks for the additional info. Just to clarify, a "can view" link allows the recipient to both download a file to their computer and/or save it to their Dropbox account. This saves a copy of the file, not the original, which allows the recipient to edit it. Since it's not the original file, and since…

Hey there, @"nanlouwoo", thanks for your post today. Would you mind checking this again on your end, by opening the "can view" link through a private browsing/incognito window to see if you get the same behavior? Can you also make sure the "can edit" link is deleted, by clicking on the "..." (ellipsis) icon next to the…

Thanks for keeping us in the loop, @"GibSam"! Have you tested this out?

Hey @"GibSam", thanks for your input here. Can you try switching the files in question to "available offline" and then back to "online-only", to see if that helps?

Okay, Andrea, from what I can see, you've opened 4 tickets. I will go ahead and close the 3 and reply to the one where you provide the most info. I'll see you there!

Hi there, @"AndreaAS", thanks for bringing this to our attention. If you were converted from a team member to an individual Basic account, you shouldn't be having an issue re-upgrading. So, I would definitely suggest reaching out to our support team. To do so, open a private browsing window and without signing in to your…