Hannah Dropbox Community Moderator

Thanks for the update here, @"Martie". Are you getting the error above when you simply open the files to preview them in the Dropbox app? Or when trying to open them in the Excel app to edit them? What is the size of the files giving you this error?

Happy to hear that this workaround helped you, @"modelit". Let us know if you need anything else! :)

Thanks for the additional info and screenshots, @"alowe2025", I can see them on my end. Can you check the location of the file? Meaning, does it look like it's stored in your main Dropbox account or in some kind of folder? If you go to your events page, do you see anything related to this file?

Hi from me as well, @"modelit"! After playing around with folders and their permissions in a team folder, I found that this is how you can achieve what you're looking for: So, say you have a team folder "A" and all team members have edit access to that folder, and within, you have a subfolder "B" that certain team members…

Hey @"catlover", sorry to see you're having this issue. Can you give us some more info on your case? What is your exact setup and OS info and which version of the Dropbox app are you currently using? Any additional info you think will be helpful, please share it with us as well.

Hey @"petermooreworld", sorry to see that you're having such an issue. Is the app still stuck syncing this specific file? Has the number of files syncing changed at all?

Thanks for letting us know about this, @"llw212". This is indeed quite a strange issue, but let's see what we can find. Firstly, can you let us know the current sync status and version of the Dropbox app on your new Mac Mini? You can see that by hovering over the Dropbox icon in your menu bar. Also, if you follow these…

Hey @"Muhammad S", thanks for joining our Community. I just sent you an email, so we can investigate this further. Just get back to me when you get a chance. Thanks!

Hey @"tsha", sorry to hear that you're having issues with your transcript. Have you tried any of the troubleshooting steps provided in the original post? If not, please try them and let me know what happens.

Hey @"CaptZack", thanks for the nudge here. As we mentioned above, we're not in charge of the assets on WinGet and that's run entirely by their community. So, in this case, I'd advise that you report this with WinGet for further info.

Hey @"alowe2025", thanks for reaching out to us. Where exactly in your account are you seeing this file? Does it show up in your list of saved files in your "all files" page? Or does it perhaps show in the "suggested for you" or the "recents" section? If you do a search for the file through the search bar in "all files",…

Hey @"Farnaz12", thanks for letting us know and sorry to see that you're having an issue. I just sent you an email, so we can investigate this further internally. See you there!

Hey @"rlesperance", thanks for your post! I just tested this and I do see a "scan files" option, when long pressing the Dropbox app's icon on my iOS device. I'm on iOS 18.5 and Dropbox app version 426.2.2. Do you have the most recent version of the Dropbox app? If not, please update it and let me know if the option shows…

Thanks for keeping us updated, @"theIdeaMen"! If you come across any other issues, please let us know. Have a great week ahead!

Thanks for that, @"John Bingley", we'll wait for your update.

Hey @"Bekika", thanks for bringing this to our attention. Where are you trying to delete your conflicted copies from? Your local Dropbox folder or your account online? Have you tried restarting your computer, just as an initial troubleshooting step? Let me know and we'll go from there.

Thanks for the update, @"wiffle". Can you let us know what your macOS version is?

Hey @"wiffle", thanks for reaching out to us. Where is your Dropbox folder currently located? Also, you can take a look at this article from our Help Center with some really useful info regarding your inquiry. Let me know if you have more questions and I'll be happy to clarify anything!

Thanks, Mark, whenever you're ready!

Hi there, @"TKHammond", welcome to the Dropbox Community and sorry to see you're having this issue. Does this only happen with password-protected files? Can you download other kinds of files? Have you tried from a different browser, to see if the behavior persists? Let me know what you find.

Sure thing, @"falsters4", I just emailed you and I'll see you there!

Hey @"jamalarain" and welcome to our Community. When a file/folder gets deleted, the first place you want to check is your deleted files page to see if you can locate and restore it from there. Your events page should also give you info about all actions taken in your account, including deletions. And if the folders you're…

Sorry to hear about your files, @"falsters4". The issue in this case is that the files were deleted more than 30 days ago, which is the recovery window for our Basic accounts. Just to confirm if there's anything that can be done, can we send you an email to investigate internally? Let me know.

Hey @"emmlev", really sorry to hear that. Can you let me know if you've tried any of the troubleshooting steps in this thread? If you quit the Dropbox application on your computer, does the issue persist?

@"cksdud5444"님, 안녕하세요. 커뮤니티에 글을 남겨주셔서 감사합니다! Dropbox 서비스를 이용하면 여러 기기에서 파일을 동기화하고 다른 Dropbox 사용자 또는 Dropbox를 사용하지 않는 사용자와 공유할 수 있습니다. Dropbox의 주요 플랫폼은 Dropbox 웹사이트, Dropbox 데스크톱 앱, 그리고 기기에 설치하여 파일을 동기화하고 공유할 수 있는 Dropbox 모바일 앱입니다. 특정 플랫폼이나 기능에 대해 궁금한 점이 있으시면 알려주세요. 감사합니다! ----------- Hey @"cksdud5444", thanks for taking the…

Thank you both for your replies. Just to make sure we've checked all fronts, can you take a look at every step in this article and let me know if anything helps? Specifically the part about giving the Dropbox app full disk access.

Hey @"littlevee99", sorry to hear that. Can you hover over the Dropbox icon in your menu bar to see the current sync status and version of the app? If you click on the Dropbox icon, then on your profile pic/initials and then on "view sync issues", what do you see?

Thanks for bringing this to our attention, @"Benjamin Gordon". In your screenshot, I can see that a file has a "." (period) in the name. If you remove that period, does the file sync? You can also take a look at this article for more info on how to name files so that they sync as normal. Let me know if that helps or not.

Thanks for bringing this to our attention, @"TerriM". Just to confirm, these emails are coming from a legit Dropbox address, right? Are you still receiving them? And can you send us a screenshot of the email, so we can have a visual? Just please make sure to hide any personal info on the screenshot. Thanks!

Hey @"baharid", thanks for reaching out to the Dropbox Community. These lock icons are something that's generated by your OS and not Dropbox in this case, so you might need to change some kind of setting on your computer to stop this from happening. Just to confirm, you do have edit access to the particular shared folder,…