Hannah Dropbox Community Moderator

Hey @"Pam123456", welcome to our Community. Can you please clarify if you used the Dropbox desktop app or the Dropbox mobile app to add the files? If it was the desktop app, can you please hover over the Dropbox icon in your system tray/menu bar to see the sync status and version of the app? Let me know what you find and…

Thanks for the update, @"Nanavirginnia "! I'm glad to hear that. If you come across any other issues, let us know. Have a great weekend!

Thanks for keeping us in the loop, @"Konishiki1745"! I'm glad to see that your issue was resolved. If you need anything else, don't hesitate to let us know. Have a great day!

Thanks for clarifying, @"Jowy". We've marked your feedback and shared it with the team. Let us know if you have any questions!

Hey @"Ibert", thanks for the reply! If you're an admin of a Dropbox team, you should be able to manage external sharing from your admin console and basically disable sharing links externally. You can see more info and instructions here. I hope this helps, but if I misunderstood your request, please get back to me with…

Thanks for keeping us updated, @"Laura Galassi"! Let us know how it goes.

Hi again, @"ggilmore", and thanks for the screenshots. I'm sorry if I missed something, but according to the screenshots, the folders that appear in your local Dropbox folder seem identical to what you see online; should there be some subfolders within those folders, that are not showing up? If so, can you also check the…

Hey @"KS" , thanks for the update. Can you please give us the number for your most recent ticket, so we can take a look?

Hey @"nbonino", if you're accessing and updating the shared folder from the website, it's expected that you don't receive notifications about updates in the folder. The only email notification you should be receiving is the weekly digest with a summary of the changes in your shared folders. However, if you use these steps…

Sorry to see that you're having issues submitting a help request to our support team, @"SirRoke". Can you use a different browser to see if that helps, please?

Thanks for bringing this to our attention, @"ggilmore". If you close the Dropbox application and then relaunch it, does it make a difference with the folder that's grayed out in your selective sync settings? If not, try restarting the computer itself. Also, since you mentioned that you're on a team account, if the above…

Hey @"azalea4va", thanks for taking the time to post to our Community. I do see that you were able to figure out how selective sync works, which basically removes folders from your Dropbox folder, but keeps them in your account on dropbox.com. We really appreciate your feedback about our documentation, though, and…

Thanks for bringing this to our attention, @"Tellusius". The first thing you need to check is the sync status of the desktop app, to make sure the backup is done; you can do so by hovering over the Dropbox icon in your system tray with your mouse. Also, what do you see regarding this backup on your backups page here? Let…

Sure thing, @"MerlinAwards", I just emailed you. See you there!

Happy to hear that, @"bulldogman"! No need to delete the installers, just use this link to reinstall the app and let us know how it goes!

Thanks for the update, Mercedes! In that case, I would actually suggest reaching out to our Dropbox Sign team directly. You can do so by filling out the form here. They should be able to assist you in figuring this out really soon!

Thanks for the update, Michel. Can you please confirm that you don't have any 3rd party apps that might be interfering with the Dropbox app? For example, some kind of security program, like a firewall, antivirus, VPN, etc.?

In this case, can you follow the steps below, @"bulldogman", and let me know if they help? * Open the "Task Manager" by right-clicking your taskbar and clicking "Start Task Manager". * Click on the "Processes" tab to see if there are any other processes associated with Dropbox. You may need to click "Show processes from…

Hey @"MerlinAwards", can we send you an email, so we can check out your issue internally?

Hey @"Michel J", thanks for the update here. Jay meant that if the Dropbox application works correctly on your computer, you should have a small Dropbox icon in your system tray at the bottom right corner of your screen. I'm glad to see that everything works now, but if the issue returns, please let us know.

Hey @"serenke3", can you follow the steps here to see if they help?

Hey @"Anthroevolve", please take a look at the documentation here and here and let me know if you have any questions. Thanks!

Hi all! Just to let everyone know, this is indeed an issue that our team is aware of and they're currently working on a fix. Once we have more info, we'll make sure to update you here.

I see, thanks for clarifying, Mercedes. Are you using a Dropbox Sign account to send your signature requests or are you doing it from the Signatures page on dropbox.com?

Hi again, @"bulldogman". Does restarting the computer help at all?

Hey @"DBuser3000", thanks for posting today. I'm glad to see you don't have this issue on your Chrome browser. Make sure to clear the cache on Safari to see if it helps. Thanks!

Hey @"DJOS85", thanks for reaching out to our Community. Can you check out this article and make sure you've followed all the correct steps? Make sure to also check the FAQs at the bottom of the page, to make sure you're eligible. Let me know what you find.

Hi there, @"Mercedes Butiron", welcome to our Community! You should be able to change the name on your Dropbox account by following the steps in this article. Let me know how it goes. Thanks!

Hey @"jenmsherm", I can see that Walter replied to you on your other thread here, so make sure to check his answer.

Hey Colin! Do you mean that the Dropbox icon now appears on all folders on your computer? For example, your Desktop, Downloads folders, etc.?