Hannah Dropbox Community Moderator

Thanks for the follow-up! I'm glad to see you were able to complete the uninstall-reinstall process and, of course, if the issue comes back, feel free to let us know. Cheers!

Thanks for the update here, @"tetloose" and sorry to see that you're also having this issue, @"iljd". Have you tried uninstalling and reinstalling the Dropbox Passwords app, to see if it helps at all?

Hi there, @"Scott B.14", thanks for posting to the Dropbox Community. Can you let me know a bit more about your process? How are you editing the file? What kind of file is it? Are you editing it through Dropbox directly, or through a third party app? Generally, if the file is not saved to your Dropbox account, you won't be…

Thanks for keeping me updated, @"enclosure"! If you're having this issue, please open your "Activity Monitor" and if you see any items that refer to Dropbox, or recognize any programs that you may have linked to Dropbox, please perform the following steps: * Click on the line that references the process to select it *…

Thanks for the update, @"dotingaunt". Hmm, what if you make a folder "online-only" first and then switch it to "available offline"? What happens then?

Thanks for the update here, @"nvetterli", and happy Monday! The notification you can manage for your transfers is the download notifications, which you can turn off/on from the option with the toggle that shows in your screenshot above. A workaround would also be to delete your transfer. I would also suggest going to our…

Hey @"Futski", thanks for taking the time to post to our Community today. We really appreciate your feedback about our features and what works for you and what doesn't. I've passed your comments along to our team and if you need anything else, please let us know. Have a great day!

Thanks for bringing this to our attention, @"enclosure". Can you uninstall the Dropbox app, restart your device and then reinstall it, to see if that helps? Keep us posted!

Hey @"Julietd27", thanks for your post. I wanted to ask for some clarifications, if that's okay. Are you adding/replacing your files using the Dropbox desktop app or the website? When replacing a file, are you using a different name each time, or does the name remain the same? Keep me posted.

Hi @"Dave_Rado", thank you for posting on our Community! The file that appears to be causing this error seems to be located in the cache folder. With that in mind, when you uninstalled the Dropbox app and deleted the Dropbox folder, I believe the cache folder should have been deleted as well. Have you tried any of the…

Hi there, @"dotingaunt", thanks for joining our Community! The right-click options in your screenshot are the ones you see when right-clicking on individual folders within your Dropbox folder, right? Do you want to make all your Dropbox files "always available offline"? If so, right-click on the Dropbox folder itself and…

Thanks for the update, @"marsieee". Have you tried restarting the device at all, to see if it helps? If it doesn't work through WiFi, can you also try uploading them while connected to your mobile data? Granted you're not on a limited plan of course. And as an alternative, you could also try uploading them from our website.

Sorry to hear that, @"Datahound". Do any of the troubleshooting steps provided in my previous reply help at all? Have you tried anything on your end to troubleshoot this so far? And can you also let me know which Dropbox app version and iOS version you're using?

Hi there, @"amcoffice", sorry to see that you're having this issue. I just tested this on my own device and it works fine for me; have you restarted your device at all after this issue started happening? If it persists after a restart, try uninstalling and reinstalling the Dropbox app, to see if that helps. Keep me posted…

I see, @"planimal", no worries, your feedback is noted and I just reached out to you via email, in case you'd like to look further into this.

Hi there, @"ALS_", thanks for joining our Community! Would you mind sending us a screenshot of the setting in question? Also, what's your iOS version and Dropbox app version? You can see the Dropbox app version by opening the app, tapping on "Account" and then on the gear icon. Thanks in advance for the info!

Hi from me as well, @"bdepaoli"! If these files are already synced to your account, one thing you could do to reduce the space they take up would be to use our selective sync feature. This feature allows you to remove entire folders from your Dropbox folder, but have them available in your account online and other linked…

Thanks for the update and the screenshot, Romulo. Regarding the File Provider version, it's not necessary to update to it if you don't want to as the older version of the app will still work. It just offers a deeper integration with macOS and fixes issues related to opening online-only files in third-party apps. Can you…

Hey @"Beelzebon"! Would you mind clarifying what you're trying to accomplish? Making a file "online-only" would only be possible from within your local Dropbox folder, not our website. If you're right-clicking on a file and don't see this option, can you let us know more about your setup? Like, what's your Windows version…

Hey @"steveghi", sorry to see that you're having this issue. To investigate this further, I just sent you an email to the address linked to your Community profile. Just get back to me when you have a chance.

And what about the File Provider version of the app? Is it the one you're using or are you using the older version? If you’re on Dropbox on File Provider, it will say so under Dropbox folder updates in the Sync tab of your Dropbox preferences. Can you also send us a screenshot of the error you're getting, so we can have a…

Hey there @"marsieee", thanks for your post and sorry to see that you're having this issue. I see you're using the Dropbox app on iOS; can you let us know which iOS version you're using and which Dropbox app version? Also, how large are the videos you're trying to upload (in size, not length)? Let me know and we'll go from…

Thanks for the update, Romulo. Can you let me know if you're using the File Provider version of the Dropbox app or not? Also, what's your macOS version and your Dropbox app version? You'll see the latter by hovering over the Dropbox icon in your menu bar.

Hi there, @"R_RAMOS", thanks for your post and sorry to hear about this. Which sync state are your files in when you're getting the error? Meaning, are they set to "online-only" (with a cloud icon on them) or are they "available offline" (with a green check mark)? If they're online-only, can you first right-click them and…

Hi from me as well, @"TWRGProgramming"! To get a quicker resolution to your issue, have you tried reaching out to our support team? They should be able to assist you further. Please also send us your ticket number, once you have it!

Hi there, @"user71". The truth is that through Dropbox you could go about this with files in smaller batches, but at the moment there's no other alternative or feature like using a command-line operation. I've passed your comments along to our team, though, and made sure your feedback went to the appropriate people. If…

Thanks for the reply and the update, @"planimal". Just to confirm, is the Dropbox desktop app syncing as normal otherwise? Like, if you add a file to your local Dropbox folder, does it sync to your account online?

Hey Timandra! I'll definitely try my best to help you figure out this situation. So, from your last reply and the screenshots you sent me I can understand that you've created a second Dropbox account and a second Dropbox Community profile. If you take a look at your previous replies, you'll see that they're coming from a…

Thanks for checking, @"Timandra", that's pretty strange indeed. If the folder is in your account on the website and the mobile app, then it's not deleted; but it is strange that it's not in your local Dropbox folder, when you didn't select to remove it through the selective sync feature. Just as a confirmation, can you…

Thanks for that, @"planimal". Is it possible that not all your folders in the drive are selected to be backed up? If you click on the "manage backup" option, you should be able to see if any of them are not selected. Let me know what you find.