Hannah Dropbox Community Moderator

Hey @"Abdullah Hasan", thanks for posting to the Dropbox Community. Can you please describe what you're trying to accomplish exactly? Is this the first time you've had this issue? Was the website working for you as normal before? I'd suggest taking a look at this article as well; it has some info and troubleshooting steps…

Thanks for the update! Would it be possible that an antivirus or some kind of security app scans the files, when you start the computer? This could be a reason why they get downloaded.

Hey @"lanos", would you mind sending us a screenshot of the error? I'd also appreciate it if you could give us some more info on what you'd like to achieve exactly. We'll be able to assist you further once we have this info. Thanks!

Thanks for the update here, @"abschmidt". Have you tried to uninstall the Dropbox app, restart the computer and then reinstall it, to see if that helps?

Thanks for the update here, @"ducsue". Have you tried the steps that resolved this for the OP above, to see if they help in your case as well?

Hey @"jezz", sorry to see that you're having an issue with your referral. Can you give us some more info, so we can assist you further? Are you the one that sent the referral or are you the recipient? If you're the sender, can you check the status of the referral? Or if you're the recipient, can you ask the person who sent…

Thanks for the reply, @"lowenhamn". Let's try to gather some more info so we can troubleshoot this accordingly. Can you let me know what your computer's exact OS version is? Also, which version of the Dropbox app are you using and what is the exact sync status of the app? You can see this info by hovering over the Dropbox…

Hey @"jv168", sorry to hear about your files; I hope it's okay for me to jump in here too. Firstly, I wanted to also mention that if the account itself was deleted, there's no way to restore the files through the account, unfortunately. If you search for the Documents folder or for individual files that were in it within…

Hey @"ChrisMB", thanks for posting to our Community. We really appreciate your feedback on the discontinuation of the Dropbox Paper mobile app; we completely understand where you're coming from. I've passed your comments along to our team and thanks again for taking the time out of your day to let us know how you feel. If…

Hey @"KeithOP", thanks for the update here. In this case, if you don't see an option during the app's setup, I'd suggest using our selective sync feature and choose not to sync any folders at first. Once the app is set up, you can then go to the settings, ensure that the online-only by default setting is enabled and then…

Hey @"lowenhamn", thanks for the update and the additional info here. Is the external drive always connected to the computer? The drive needs to be connected to the computer and to be available before the app starts to avoid issues in general.

Thanks for the post, @"keus"! I've made sure to pass this along to our team. We appreciate you taking the time to write your feedback and if you need anything else, please let me know. Thanks!

Hey @"Lalane Baloch", thanks for bringing this to our attention. Regarding your referral, can you please ask the person who sent you the link, to check this page and see what the status of the referral is? As for the error you're getting, can you let me know what kind of option you see next to your email address when you…

Thanks for the update on this, Dimitri, I'm glad you were able to resolve it! If you come across any other issues, please don't hesitate to let us know. Have a great day!

Perfect, happy to hear that, @"salexand652"! If you need anything else, let us know. Have an awesome day!

What if you log in to your account from a different browser or a private browsing window, do you still get the same behavior?

Hey @"DimitriR", thanks for your post. I think this icon is probably coming from Office for the web, but can you open another browser and sign in to your Dropbox account from there, to see if you get the same behavior? Let me know what you find.

Hi there, @"salexand652", thanks for joining the Dropbox Community. Can you try accessing your files from this link and let me know if you're still prompted to upgrade your account? Keep me posted.

Hey @"Vtech", thanks for posting you question today! We haven't actually had any reports of any issues with iOS 26 so far. If you come across any issues or anything that looks off, though, do let us know! Thanks again!

Gotcha, @"Vae Victis", I've passed your comments along to the ticket and raised its priority, so you'll be getting a reply from the agent working on your case very soon.

Hey @"Treguard", thanks for sharing what you did to resolve this issue! I'll make sure to pass this along to the team. Is it possible that this is causing the issue for you as well, @"Vae Victis"? Or do you perhaps have iCloud installed on the computer in question?

Hey @"bgpictures", I just wanted to check in and ask if the steps Megan gave you helped or if you're still having this issue. Let me know!

Hey @"jlsdyoung23", I completely understand where you're coming from. I see your ticket's priority is already raised, but I passed your feedback along to our team and hopefully your issue will get resolved really soon. Let us know if you need anything else.

Hey @"laurabuskirk ", I just took a look at your ticket and I see it's closed, so we can't reopen it, however, I sent you a new ticket and we'll continue there. Thanks!

Hi there, @"fabidjano", thanks for your question! At the moment, there's no specific plan to bring End-to-end encryption to our smaller plans, however, we really appreciate you taking the time to post about it. It's really important for us to get your opinion on these things, so I've made sure to pass your comments and…

Thanks for the update here, @"monoman". Would you mind using our selective sync feature to reduce the number of folders/files in your Dropbox folder and letting us know if that helps at all?

Hmm, not sure if that might be the case here. Do you perhaps have any other apps that might be interfering, like an antivirus, VPN, firewall, etc.?

Hey @"Treguard", sorry to see that you're also having the same issue here. Do you perhaps have iCloud installed on your computer?

Hey @"Jad Nassar", can you also ask them to make sure that they've verified their Dropbox email address?

Thanks for the update and the screenshots. Can you please try these steps to see if they help?