Hannah Dropbox Community Moderator

Hey @"Beelzebon"! Would you mind clarifying what you're trying to accomplish? Making a file "online-only" would only be possible from within your local Dropbox folder, not our website. If you're right-clicking on a file and don't see this option, can you let us know more about your setup? Like, what's your Windows version…

Hey @"steveghi", sorry to see that you're having this issue. To investigate this further, I just sent you an email to the address linked to your Community profile. Just get back to me when you have a chance.

And what about the File Provider version of the app? Is it the one you're using or are you using the older version? If you’re on Dropbox on File Provider, it will say so under Dropbox folder updates in the Sync tab of your Dropbox preferences. Can you also send us a screenshot of the error you're getting, so we can have a…

Hey there @"marsieee", thanks for your post and sorry to see that you're having this issue. I see you're using the Dropbox app on iOS; can you let us know which iOS version you're using and which Dropbox app version? Also, how large are the videos you're trying to upload (in size, not length)? Let me know and we'll go from…

Thanks for the update, Romulo. Can you let me know if you're using the File Provider version of the Dropbox app or not? Also, what's your macOS version and your Dropbox app version? You'll see the latter by hovering over the Dropbox icon in your menu bar.

Hi there, @"R_RAMOS", thanks for your post and sorry to hear about this. Which sync state are your files in when you're getting the error? Meaning, are they set to "online-only" (with a cloud icon on them) or are they "available offline" (with a green check mark)? If they're online-only, can you first right-click them and…

Hi from me as well, @"TWRGProgramming"! To get a quicker resolution to your issue, have you tried reaching out to our support team? They should be able to assist you further. Please also send us your ticket number, once you have it!

Hi there, @"user71". The truth is that through Dropbox you could go about this with files in smaller batches, but at the moment there's no other alternative or feature like using a command-line operation. I've passed your comments along to our team, though, and made sure your feedback went to the appropriate people. If…

Thanks for the reply and the update, @"planimal". Just to confirm, is the Dropbox desktop app syncing as normal otherwise? Like, if you add a file to your local Dropbox folder, does it sync to your account online?

Hey Timandra! I'll definitely try my best to help you figure out this situation. So, from your last reply and the screenshots you sent me I can understand that you've created a second Dropbox account and a second Dropbox Community profile. If you take a look at your previous replies, you'll see that they're coming from a…

Thanks for checking, @"Timandra", that's pretty strange indeed. If the folder is in your account on the website and the mobile app, then it's not deleted; but it is strange that it's not in your local Dropbox folder, when you didn't select to remove it through the selective sync feature. Just as a confirmation, can you…

Thanks for that, @"planimal". Is it possible that not all your folders in the drive are selected to be backed up? If you click on the "manage backup" option, you should be able to see if any of them are not selected. Let me know what you find.

Hi there, @"jim b.11", and thanks for your post today. Let's see what we can find about this. Were these files shared with you by someone on a Dropbox for teams account? It could be that the team that shared these files with you, is going to be deleted, but just to be sure, can you please send us a screenshot of the…

Happy to hear that, @"Lelinha"! If you need anything else, please let us know. Have a great week ahead!

Hey @"Timandra", no worries, we'll get to the bottom of this. Have you tried using the search option in your Finder to see if it can locate the folder? What do you see when you try?

Thanks for the additional info and screenshots, @"tsveg1". Can you let us know how you were editing the file? Were you using the Excel program on your computer and working on the file directly through your local Dropbox folder? Was it perhaps through the Dropbox mobile app or the Dropbox website?

Thanks for the update and the additional info, @"planimal". Would you mind sending us a screenshot of your external drive's usage as well? The actual size of the files in the external drive, I mean. Thanks.

Welcome to the Dropbox Community, @"Lelinha". Would you mind taking a look at Vlad's responses here and here? Your issue seems to reflect the issues described in those threads. Let me know if you have any questions.

Hey everyone, since the issue described on this thread is similar to what's on this thread, can you take a look at Vlad's response, to see if it helps?

Hey @"tom d.31", thanks for reaching out to us and sorry to see that you're having this issue. I wanted to let you know that I located your support request about this as well and passed your comments along to the agent working on your case. I've also raised the priority of the case, so you'll get a reply as soon as…

Hey @"RockWarrior", I hope it's okay to jump in here as well. Can you let me know if before the reinstallation of your macOS you were able to use the Dropbox app as normal with the same exact setup? Were you using the File Provider version of the app? And lastly, can you take a look at this article to see if you're…

Hey @"Soo Li"! Just circling back to check if you had a chance to see Jay's reply above. Let us know if you still need help with this or if it was resolved, feel free to let us know what you did to resolve it. Thanks!

Thanks for keeping us updated, @"Longball75 " ! I'm glad to see that your issue was resolved. If you need anything else, let us know!

Hey @"Crimson Carrot"! Thanks for taking the time to post the solution to your issue, I'm glad to see it was resolved. If you need anything else, don't hesitate to let us know. Have a great day! :)

Thanks for your update here, @"rarified". I completely understand where you're coming from. I can see that your case was sent to our specialized team, so this means that the issue needed some additional investigation, which might require some extra time on our end. Whatever the case though, our apologies for the delay and…

Hey @"DL183", thanks for your post. I can see that you already have another thread about the same issue here. Can you reply to that, so we can have all the info in the same thread and avoid confusion? Thanks.

Hey @"any_" , I hope it's okay to jump in here as well. If I understand correctly, you've had an update on your Windows computer and your Dropbox app is updating to the new version of Dropbox for Windows as well, right? If that's the case, then it would make sense why "Sync now" isn't available in the context menu. Since I…

Hey @"Dave_Rado", thanks for posting to our Community. I'll be happy to clarify the new sync icons on your Windows computer. Regarding the solid green circle with a white checkmark, it means that your files is fully synced and available offline, just like before. Regarding the white circle with a green border and a green…

Hey @"dal721", thanks for the nudge here. You can turn download notifications for your transfers on or off, by following the steps here. Other than that, you should be able to unsubscribe from any other email notification from the option at the bottom of the email itself. I hope this helps!

Hey @"planimal", thanks for bringing this to our attention. Let's see what we can find. Is the drive constantly plugged into the computer? Would you mind sending us a screenshot of what you see in your backups page here? Thanks in advance.