Hannah Dropbox Community Moderator

Hey @"9elfer", thanks for the update and sorry to see that you're having issues with the Dropbox desktop app. Did you try the advanced reinstall steps Walter suggested in his reply above?

I completely understand where you're coming from, @"JK", and we're going to get to the bottom of this one way or another. Can you also try these steps and let me know what happens? * Click System Settings > Privacy & Security * Click Extensions. * Click Finder extensions. * Only check Dropbox finder integration. * Close…

Hey @"Carusos Rubble", thanks for the clarification. Unless the events page helps you, there's no way to see all the names in the file activity, but you should be able to see all members of a file from your "all files" page. You'll need to hover over the number of members in the "Who can access" column next to the file…

Hi there, @"Rachel L.", we appreciate your update here and your feedback about everything. I'm sorry to see that you're having this issue. However, I'm glad to see that you reached out to our support team. Since they have full visibility on account specific info, they'll be able to assist you more effectively. I've located…

Hey @"Idaho", thanks for letting us know about this. Are you having the same issue with the most recent stable version as well?

Hi there, @"mkl3", welcome to the Dropbox Community! If I understand correctly, you'd like to have the same folder multiple times in multiple locations and have it sync changes like file uploads across all folders. I'm afraid that's not currently possible with Dropbox, but I will pass your feedback along to our team about…

Hi there, @"abitofhelpplease"! Thanks for reaching out! You can definitely upload your files to your Dropbox account through our website. It is a rather large upload and we'd definitely recommend the desktop app, but the website has a 350 GB upload limit so with that in mind, you should be able to upload them. You can see…

Hey @"JK", thanks for the update here. Can you try these steps and let me know if they help?

Hi there, @"Sho Jo"! At the moment the feature to search the contents of your files is available to certain plans. You can read all about the feature and which plans it's available to, here.

Thanks for your reply here, @"Crimson Carrot". Megan will get back to your email the soonest possible, so make sure to keep an eye on the email chain. Thanks again!

Hey, @"longball75"! You can see our support team's response times here. I hope this helps!

Hi from me as well, @"Lil7". Can you double-check the email addresses on both devices, to see if perhaps one is a Gmail and the other a Googlemail one, for example? These would be two different emails for Dropbox. Or perhaps the first part of the email has some kind of special character or a period in it that would…

Hi there, @"untiedsocks", welcome to the Dropbox Community. Sorry to see that you're getting this error. Can you give us some more info, like how you're uploading them? Is it through our website, the mobile app or the desktop app? What kind of device are you using? A screenshot of the error message would also be helpful,…

Hey @"nmmorris", I hope it's okay for me to jump in here too! Do you have any (new?) security programs like an antivirus, VPN, firewall, etc. that might be causing issues with the Dropbox app? If so, can you please disable them temporarily, to see if it helps?

Happy to help, @"longball75", and I hope you'll get to the bottom of this with the help of our support team. Have a great day!

Thanks for the update, @"JK"! It might be worth checking whether you're using the File Provider version of the Dropbox app before trying the steps. If you're using the File Provider version, your Dropbox folder would be in ~/Library/CloudStorage. If you're not running the File Provider version, you'll need to use these…

Thanks for the ticket number, @"longball75". I can see that the ticket is with the appropriate team. On my end, I passed your comments along and raised the priority of your ticket, so you'll be getting a reply really soon.

Hey @"melanie75058", have you tried looking up your payments with our payment lookup tool here? Accounts do get disabled due to inactivity after a certain amount of time, so your assumption might be correct, if your subscription stopped years ago and you didn't sign into your account ever since. Just to be sure, look up…

Hi there, @"JK", thanks for reaching out to the Dropbox Community. I completely understand your frustration, so let's see what we can do. Can you please let us know which macOS version and which Dropbox app version you're using? You can see the Dropbox app version by hovering over the Dropbox icon in your menu bar. Also,…

Hey @"Marek77", welcome to our Community. What kind of team account are you a part of? And are you an admin on the team or a member? Have you tried sharing the folder back with the team?

Thanks for this update here, @"msakten". I can see you're still working on your issue with our support team. If the issue persists, they'll be able to send the case to the appropriate team for further investigation, but please make sure to update us when you have more info.

Hey @"mhuang45", I hope it's okay for me to jump in here as well. This is a tough situation, to be honest. Can you tell me when the last time you accessed your account and files on dropbox.com using your account credentials was?

Hey @"AndyFah"! Happy to help! Just to make it a bit more specific, though, the viewer info will show up when the recipients open the files in the folders, so the avatars will show within the files. And hi @"yesnobutton"! You can of course disable viewer info for individual files or your entire account. The steps can be…

Hey @"Themaestro ", are you the one getting this error when you open your own link? Or are the people opening your link getting this error? In any case, can you or the recipient try to open the link from a different browser, to see if it helps? If I misunderstood the issue, please give me additional clarifications, so that…

Hey @"AndyFah", thanks for posting your question! Indeed, when you send a shared link to a file, you have access to certain info. You can read more about what info you can access, depending on your plan, and a lot more on viewer info here. Let me know if you have any questions about this. Thanks!

Welcome to our Community, @"Themaestro ". Can you please let me know exactly what the error message says? If you can send me a screenshot of the error, it would also be really helpful. Thanks in advance!

Hi again @"NAustMal". Syncing files and backing up files are indeed different things, but let's see if I can clarify the processes and let me know if you have any questions. So, with syncing, you can add any file you want into your local Dropbox folder and the Dropbox desktop app will sync it to our servers. This makes the…

Hey @"asherbono", since you don't know what happened to your file and cannot locate it anywhere, I just sent you an email, so we can investigate this internally. Just get back to me when you can. :)

Thanks for the update here, Francois. Just to confirm, before all this, were you able to use the Dropbox app on this computer without any issues?

Hey @"Tsoilihoi", thanks for keeping us updated! I'm glad to see that you were able to figure out what was causing this. If you need anything else, don't hesitate to let us know. Have a great day!