Hannah Dropbox Community Moderator

Thanks for your continuous efforts here, @"nraihani". Can you take a look at this and check those parameters, to make sure everything is setup correctly? That whole article has some very useful info in general, so you might want to take a look at everything there to make sure everything is covered.

Hey @"workrobot", since you were already in touch with our support team and our support specialists, there's not much else that can be done on the Community side, however, I'm glad to see on your ticket that your main issue was resolved! If you need anything else, please don't hesitate to let us know. Have a great day!

Thanks for the update, @"ned666", and for sharing what fixed it for you. If you come across any issues again, don't hesitate to let us know!

Thanks for the update, @"nraihani"! Just to clarify again, are you updating the files in question from dropbox.com or your iMac, but then they don't sync to your MacBook, even though the app says that it's "up to date"? Also, regarding the file in the screenshot, what happened exactly? Was it edited on another device and…

Thanks for the update here, @"LondonTraveller67"! I'm very glad to see that the issue was resolved. If you come across any other issues, just give us a shout. Have a great day!

Thanks for the update, @"sc0ttkclark". If you do come across an issue again, please don't hesitate to let us know.

Hey @"nraihani", thanks for bringing this to our attention. I think I'm not 100% clear on what the issue is, so can you please clarify the following? the app will show files synced to the cloud and says 'everything is up to date' but will not then sync those same files to my local folder on the macbook Do you mean that you…

Hey @"Hoa Mai", thanks for bringing this to our attention. Can you give us a bit more info as to why you cannot sign in to the Dropbox desktop app? Are you getting some kind of error message? What isn't working exactly? If you could send us a screenshot of any error that you're getting, it would greatly help us as well.…

Hey @"lament", thanks for the update and the screenshots. Is the drive partitioned by any chance? In any case, can you please follow these steps and then click on the "choose folders" option to make sure that all your folders are checked and selected for backup? As for you @"Tiffanycrea", happy to see that you managed to…

Thanks for keeping us updated, @"JRA-1223", I'm glad to see your issue was resolved. If you need anything else, don't hesitate to let us know. Have a great day!

Thanks for the update, @"LondonTraveller67"! Would it be possible to send me a couple of screenshots, showing the steps you're following and the error message as well, so we can have a visual, please?

Hi there, @"LondonTraveller67", thanks for bringing this to our attention. Can you please clarify where you're trying to drag and drop your files? Are you dropping them to the small Dropbox icon in your menu bar at the top of your screen or the Dropbox icon in your dock at the bottom of your screen? What happens when you…

Hey Chris, thanks for the update here. This icon is related to our 'offlining' feature, which allows you to access files on the Dropbox app while not connected to the internet. If you need the Camera Uploads folder to be available offline, I'd suggest making the files in it available offline one by one and in batches, to…

A refund usually takes about 3-5 business days, @"Adminhb1", so it should return to you by the end of the week, give or take.

Hey @"Kyle Ng", thanks for the nudge here. Can you please follow the steps here to access your Dropbox application preferences and let us know if you can find the toggle?

Thanks for your patience so far, @"DropStar". Just to address some of the posts you've made during the weekend, I'm afraid that it's hard to say with absolute certainty what might have happened, if we are to assume that the behavior is totally unexpected. For context, this change happens automatically when the files are…

Hi there, @"Adminhb1", thanks for reaching out to our Community. When did you join the Dropbox team, which cancelled your Plus subscription? If it was during the weekend, it would make sense if the money hasn't returned to your account yet, but it should happen soon, now that the new week has started. As for your plan, I'm…

Thanks for bringing this to our attention, @"Chris W.25". Can you please turn the Camera Uploads feature off and then turn it back on, to see if that helps? If not, try restarting the device itself and let us know how it goes. Thanks!

Thanks for the update here, @"staysee". I'm glad to see that you were able to resolve this issue. If the error comes back or if you have any other issues, please don't hesitate to let us know. Have a great week ahead!

Thanks for joining the Dropbox Community, @"Coromandel2025". Just so we can get a visual too, can you send us a screenshot of what you see on your end when you open the Passwords extension on your browser? Of course, please make sure to edit out any personal/sensitive info before uploading the screenshot. Also, if you…

Hi there, @"Bpcnc2", thanks for posting your query to the Dropbox Community! Creating and sharing a link to the actual folder containing all the files would definitely be easier for you. The link will give access to all files in the folder, to anyone who has access to the link. If everyone having access to everything is a…

Hey @"JimJinNJ", thanks for bringing this to our attention. Have you tried restarting your computer after noticing this behavior? If you quit the Dropbox app and restart it, does this behavior persist? And if you open your file explorer and try to open your Dropbox folder from there, does it open? Let me know what you find!

Hey @"lament", thanks for letting us know about this. I appreciate the screenshots as well, so let's see what we can find out. Have you tried restarting the Dropbox app or your computer ever since this started happening? To restart the app, quit and then relaunch it from your Applications folder. Let me know if that helps.

Thanks for bringing this to our attention, @"PH80". Are you still having this issue? If so, I'd like to give you some context on how the app works in this case. Since your computer's OS was updated, the app might have needed to perform a re-index of your files. If you have other apps that also begin to run when your…

Thanks for the reply, @"DropStar"! Assuming that the new drive meets the Dropbox app's system requirements, the most efficient way to move the Dropbox folder from one drive to another would be through the steps my colleague provided. This process doesn't require the renaming of the drive. I'm assuming you wanted to change…

Sorry to hear about this issue, @"staysee". Are you trying to install the Dropbox desktop app on a home network or a corporate network? Can you try these steps to perform an advanced reinstall of the app and see if it helps? Keep me posted.

Thank you so much for your kind words, @"Shimaeaga"! I'm very glad your issue was resolved and I did pass your feedback to our team as well, regarding the info provided across our supported languages. If you need anything else, don't hesitate to reach out again. Have a great weekend! :)

Not a problem, @"Shimaeaga", I understand how these things can be. We're here if you need anything else. Have a great day!

Thanks for your update once again, @"Shimaeaga", I completely understand how stressful this can be. Since your ticket is with our specialists, I would suggest just keeping an eye on the email chain for any updates from the team. I've passed your comments along to them as well and raised the priority of your ticket and…

Hey @"DReese", thanks for joining us here on the Dropbox Community! Would you mind clarifying what you mean when you say that the aliases aren't working properly? Are you getting some kind of error message? If you could send us any screenshots of the behavior/issue, it would be great for us to have a visual. Also, can you…