Hannah Dropbox Community Moderator

Hey @"wendymcalpine", thanks for reaching out to us. I moved your post out of the thread you posted in, since it was a bit old, so I created a new thread just for you. If you have access and are logged in to the account in question, you should be able to reach out to our support team directly, so they can assist you…

Hi there, @"josephallen", sorry to see that you're having issues cancelling your subscription. Below, I will provide the correct steps you need to follow, to contact our support team about this, so that your ticket doesn't get closed: * Open a private browsing window on your browser and go to this page:…

Hey @"shermanphoto", thanks for letting us know about this. Can you tell us what the exact issue is? Are you getting some kind of error message when trying to link a 3rd device to your account? Also, if you check the "devices" section in your account settings here, do you only see 2 devices linked to the account? Let me…

Hey anonymous​, thanks for bringing this to our attention. I completely understand your frustration, but we'll try our best to resolve this together. Can you take a look at this article with some possibilities as to why email notifications from Dropbox Sign might not be received? Especially possibility #3; can you please…

Hey @"RubRom", I just sent you an email, so we can see what can be done. See you there.

Hi again, Wilma! If you tried my previous suggestions and they didn't work, let me know so we can try something else. :)

Hi there, @"Arnieee", thanks for posting to our Community. I'd have to agree with Mark on this and just add a bit of info about what will happen to your Dropbox files, if you cancel your subscription. So, if you cancel your subscription and you have more than 2 GB of files in your account, once the account is downgraded,…

Hey @"John91", thanks for joining the Dropbox Community! Dropbox access is indeed restricted in some countries. Is it possible to have them try the troubleshooting steps here to rule out any browser related issues? Let me know how it goes.

Hey @"steveohm33", thanks for the update. Please try and let us know what happens when you restart Finder using your terminal and we'll go from there.

Hey @"t3ole", thanks for the nudge and sorry to hear about this. From what I can see, the previous ticket Nancy opened for you, was sent to our specialists. Since it's closed now, can you see if you can reply to it, to open a new, follow-up ticket to let the team know you're having this issue again?

Hey @"Paolo M.", thanks for the clip. I've passed your feedback and everything about this to our team. Thanks for taking the time to write to our Community and if you need anything else, let me know.

Hey jasper, thanks for the update and the feedback here. I'll make sure to pass your comments along to our team.

Hi @"kasinternational", thanks for your post. Indeed, your best bet now is your communication with our support team about this. Can you please give us your ticket number, so I can locate the communication in our system as well? Thanks.

I understand what you mean, Dave, but not to worry! I can guide you through the process, if need be. It's up to you which way you want to go, but either way, you won't lose any files, so there's that! Now, when using selective sync, the folders will be gone from the Dropbox folder, but they'll still be available on our…

Hey @"boroman", thanks for the nudge here. Just to make sure we're on the same page, are you looking to download/sync all your Dropbox files locally and have them available offline? If you select multiple or all your files (depending on your preference), right-click on them and choose "make available offline", what happens?

Thanks for reaching out to us, @"LeoLady". Would you mind clarifying this a bit? Are you talking about a shared folder? Was a member of the folder previously able to upload files, but is now getting a "no access" error? Can you send me a screenshot of the error, so I can take a look? Thanks in advance!

Hey @"MCMDave", thanks for joining the Dropbox Community and happy Monday! No worries at all, let's get right to it. So, if you'd like to free up some hard drive space without deleting files, you have two options: * You can use selective sync to remove entire folders from your Dropbox folder * Or you can make your files…

Hi there, @"grovberg", sorry to hear about that. In this case, if you're on a paid account, I'd suggest using Dropbox rewind, to revert your account back to a time before this happened. If you're on a Basic free account, let me know so I can send you an email myself. Thanks!

Correct, you can only export files through the mobile app and not folders.

Thanks for clarifying, @"arzezio_7". You can reach out directly to our support team about this through this link. Let us know when you have your ticket number!

Hi from me as well, @"Ryan J."! The files would indeed need to be exported to the device in order to be accessed by third party apps. We really appreciate your feedback on this, though, and I'll make sure to pass it along to our team. If you have any more questions, please let us know!

Your settings are indeed correct; upon logging in, you have two options: Send push notifications via linked devices or send SMS instead. If you choose the push notification, you will be redirected to the app (desktop or mobile) and you will be asked to approve this, so I think that's what happened in your case. Regarding…

Thanks for keeping us updated, @"ss911der"! I'm glad you were able to resolve this and that you got your files back. If you need anything else, don't hesitate to let us know. Happy Holidays to you as well! ✨

Hi again, @"Cloudsoverkorra"! The one-time code and two-step verification are two different and separate features, so one does not affect the other. Also, regarding this: if I turn off two-step verification, will I still have valid backup codes? Can you clarify that a little? The backup codes are necessary when two-step…

Sorry to see that you're also having issues with your syncing, @"BuddyJames". Can you let us know which version of the Dropbox app you're using, what the exact sync status is when hovering over the Dropbox icon and what your computer's OS and version is? Thanks.

I understand where you're coming from @"Jasper B.3", and I deeply appreciate your patience throughout troubleshooting. Running an advanced reinstall will reset cached settings and configuration, which essentially ensure a fresh start. Assuming you want to give it a try, before you proceed, we'd recommend the following: *…

Hey @"DerekeAshe", I'm just checking in to see if you managed to resolve this or if you still need help. Let us know. Thanks!

We really appreciate your patience, @"EastyT". I can see that our team is working on your issue, so hopefully they'll have an update for you really soon. Let us know if you need anything else.

Sure thing, Wilma! We'll be here! :)

Hi there, @"Giles527", thanks for bringing this to our attention. If you have no Dropbox options when right-clicking on files in your Dropbox folder, then there's some kind of issue with the app, so let's see what we can find. Do you have a small Dropbox icon in your system tray/menu bar? And if so, what do you see when…