Hannah Dropbox Community Moderator

Hey @"Laura888", thanks for keeping us updated on the situation. I completely understand your frustration over this and I've made sure to pass your feedback along to our team. As for the situation, can you let us know where you stand at the moment? Did you make a choice about the Dropbox folder and did it work out okay?…

Hey @"pcdbigfoot", regarding the preservation, do you mean that you'll be able to see the check boxes and if they're checked or not? If so, then yet, it will show the line as a checkbox as well as if it's been checked off or not.

Hey @"kal_varrik", apologies for the delay here. Was this a backup of an external drive or an internal one (Desktop, Downloads, Documents folders)?

Hey @"Rianneluiten", thanks for the update on this and apologies for the delay. Would you mind confirming that both your devices are logged in on the same Dropbox account? Please don't post your email address, we just need to be positively sure about the above.

I totally understand what you mean. It's just a way to see if that makes things better for you in general and subsequently with the "make online-only/available offline" option that's missing. A way to make sure the app otherwise works as intended.

Thanks for the update, @"RJain"! Can you please send me a screenshot of what your files look like now, after uninstalling OneDrive? And can you also send me a screenshot of the options you see when you right-click on one of those files?

Hey @"earthlingJen22", thanks for your post! Does this happen when you download files from the Dropbox app on your Android device? Can you send us a screenshot of the message you see when a file is already downloaded, so we can have a visual? Thanks in advance.

Hi again, @"jpugarte1_", thanks for the screenshots and the update. From what I could see from a previous screenshot of your Dropbox folder's properties, it seems like you have many files in your Dropbox folder. The desktop app has a soft limit of 300k files, and if you're on that number (or close, or over that number),…

Hey @"Dragos V.", thanks for taking the time to post your experience; I'm glad to see that everything's now back to normal for you. As for you @"Huginn", are you still having this issue right now? If you haven't already, please restart your computer and let me know if that helps or not. Also, if you could send me a…

Hey @"Luis Sosa ", thanks for bringing this to our attention. You should be able to attach a screenshot to your next reply, by clicking on the camera icon at the bottom of the reply box. Otherwise, you can just copy it and paste it into the reply box, that should work too.

Hey @"Vinylizor", sorry to hear that! Can you send us a screenshot of the error? Are you also on macOS Sequoia 15.5? And which version of the Dropbox app are you using? You can see that by hovering over the Dropbox icon in your menu bar. That will also show you the app's sync status, so please send that to us as well.

Thanks for the update, @"florismk"! Sorry I missed that you had already done a test on this. I do understand where you're coming from, though, and I did pass your feedback and comments along to our team about this. We really appreciate you voicing your opinion on stuff like this and if you need anything else or if you have…

Hey @"RJain", welcome to our Community! From what I can see from your screenshots, your files seem to have some icons on them that are not Dropbox related, but OneDrive related. Can you uninstall/disable OneDrive, to see if that helps? If it doesn't, can you let me know if the files in question are set to "online-only" or…

Hi there, @"moots", thanks for posting to the Dropbox Community. Did you have the time to check what Mark suggested? You also mentioned the following: I can't save anything on my desktop or download the dropbox app either Can you let me know why that is? Are you getting some kind of error message? If so, please send a…

Hey @"smartcooky", thanks for that. Did you have the time to get a screenshot of your sync status and app version?

Hey @"plutogenie", thanks for your post about this and for your feedback; I've passed your comments along to our team. Just to confirm, is the behavior you're seeing on your end, the expected one after the update of the Dropbox app? If not, can you send us a screenshot of how the icons appear for you?

Hey @"florismk", thanks for posting to our Community today. I don't think there's a different way to go about this, at the moment, but before you try this for all your files, can you try it on a few test files, to make sure it does work for you? Let me know what you find.

Hi there, @"curiousfrosting", thanks for bringing this to our attention. Can you perhaps try our offline installer, to see if that helps? If not, please try these steps and let us know how it goes. Thanks!

Hi there, @"cbloch", thanks for bringing this to our attention. Can you also try the steps in this article and let me know if they help? Thanks in advance.

Thanks for your post today, @"Cordeirovitor", and welcome to our Community. We appreciate you posting about your experience with this, I completely understand your frustration. Generally, this here is the behavior you're supposed to be seeing when it comes to the syncing icons in your Dropbox folder. That said, using the…

Hey @"nvelis", thanks for the nudge. When using the Dropbox app on your internal drive, you can definitely use selective sync to only sync the folders you want to access regularly and save hard drive space. However, if you want a complete local backup of your Dropbox folder on an external drive, you can only do that…

Thanks for the update on this, @"JodyEagen". I'm glad you were able to resolve this in the end and if you need anything else, just give us a shout. Have a great weekend!

Hi there, @"M_Spano", thanks for your post. I understand your frustration, especially when multiple accounts are involved, the situation can get pretty confusing. At this time, there's no link or automatic way to download or export your Dropbox files to OneDrive. If you have the Dropbox desktop app installed and all your…

Thanks for the update, @"pcdbigfoot". I suggested incognito, so that you can try the process on a browser window with no plug-ins, add-ons etc. Can you please let me know which version of Chrome you're using?

Hey @"Jovensky", just circling back to see if you saw my last reply. If you still need any help feel free to reach out with the information I requested in my previous response to you. If your issue has been solved, let me know what worked for you!

Thanks for that, @"Payaso7x", hopefully our team will be able to help you with this! Let us know if you need anything else.

Thanks for bringing this to our attention, @"themanicotti". So, if I understand correctly, it's not you that's having this issue, but two other Dropbox users. Can you send us a screenshot of the sync status of both computers in issue? To see the sync status, the users will need to hover over the Dropbox icon in their…

Thanks for the update here, @"XCzaaa". Can you confirm whether or not you also have this issue with videos that you have saved in your Dropbox account outside this shared folder?

Hi there, @"pcdbigfoot", thanks for bringing this to our attention. I just tested this on my end with the same browser and it worked for me; can you please restore your browser to its default settings and disable any browser plugins, to see if it helps? Also, try to clear your browser's cache, that could help too. I'd try…

Hey @"uksteveharris", thanks for joining our Community. Keep in mind that indexing after an update is normal, but indexing is not like a re-sync; it means that the app is just checking for changes on your files, so it won't take as long as a re-sync. That said, how long has the app been indexing your files? Does it seem…