Hannah Dropbox Community Moderator

Hi there, @"Cloudsoverkorra", thanks for posting today! Are you perhaps referring to the one-time security code instead of the two-factor authentication feature? And do you mean that the security code does arrive at your linked devices as a notification, but you're not getting it to your email? Any additional info on the…

Hey @"Jasper B.3", thanks for the additional info here. Actually, since the end goal is to reduce the folders in your Dropbox folder, can you try our advanced reinstall process, if you haven't already and let us know how it goes?

I see. In any case, I just sent you an email, Daniel, so we can look into this internally. If you want to do that, please reply back to me when you have a chance.

I understand where you're coming from, Daniel. However in this case, you're using the 'alpha' version of the app, which is part of our beta services. As you know, products in beta are still in development and are not as reliable as other products, like our stable version which is more thoroughly tested. So, I do suggest…

Hey @"Daniel D.2", thanks for the additional info here. I see you mentioned that you're on v239.2.2708 of the Dropbox app. Can you switch to the stable version to see if that helps? To do so, you'll first need to turn off the "early releases" option here. Then, simply download and run the Dropbox installer from this link…

Oh, I completely understand, Wilma. Troubleshooting can be hard when issues are persistent! If you do wish to continue working on it, I'd suggest uninstalling the app this time, restarting the computer and then reinstalling it. This won't affect or remove the files in your Dropbox folder. But I do understand if you don't…

Hi again, @"Alain_P". Thanks for taking the time to post updates on your issue. I understand issues like this can get frustrating to resolve, but from what I can see, you're already in contact with our specialists. The best way to get a resolution for your issue, is to continue communicating with the agent working on it…

嗨 @"linxin"，感谢您提出这个问题。 我想告诉您，为了避免混淆，我已经将您的帖子移到了一个单独的主题帖中，因为您的问题似乎有所不同。 关于您的问题，您能提供更多细节吗？ 如果我理解正确，同步状态显示“等待关联 Dropbox 帐户”的消息。 您是否安装了任何安全应用，例如 VPN、杀毒软件、代理或防火墙，这些应用可能会影响 Dropbox 应用？ 任何其他信息都将对我们有所帮助。 谢谢！ ---------- Hey @"linxin", thanks for bringing this to our attention. I wanted to tell you that I moved your post to a thread…

Hi there, @"katjenlou", thanks for bringing this to our attention. Would you mind providing some more details on the issue, like, does the installer simply crash and do nothing? Does it give any error messages? If so, can you please send us a screenshot, so we can have a visual? Thanks in advance!

Hi Wilma! Indeed, if my translation is correct, the message on the screenshot is talking about a removable drive, so perhaps it has to do with our backup feature. Regarding your issue, though, there's no need to uninstall the app yet. You can simply download and run the installer, without uninstalling the previous one. Let…

I see, thanks for checking, @"User1557178". I just sent you an email, so we can investigate this further internally. Just reply back to me when you have a chance. Thanks!

Anytime, @"MapleSyrupMan"! If you need anything else, just give us a shout.

Hi again, @"User1557178", thanks for the reply! Would you mind trying Megan's suggestion again with the arrow next to your column headers? To give you a visual, I'm attaching a screenshot of what I'm talking about. I know it's not showing up on my screenshot, but if you hover over the spot I circled next to the "Name"…

Hi there, @"MapleSyrupMan", thanks for your question! While there's no way to enable pagination for Paper docs, you could copy the contents of your docs to a Word file or export your docs as PDF or Word files and then print them from there. We appreciate your feedback on this, though, and I'll make sure to pass your…

Hey Wilma, I hope you had a good rest! Can you please reinstall the Dropbox app, without uninstalling it first, to see if that helps at all?

Hi again, @"kameyering"! I think this is the setting you're looking for; can you try those steps to unlink your accounts and let me know if they worked? Cheers!

Hi there, @"kameyering", thanks for posting to our Community! The settings you're looking into are those related to our backup feature, so I think that they're not really what you're looking for. If you simply want to copy the contents of your Dropbox folder over to your external drive, all you have to do is go to Finder,…

Thanks for the update once again, Wilma! So, if you right-click on an empty space within the Dropbox folder and click on the "refresh" option nothing happens, right? And I'm assuming you've restarted the Dropbox app and the computer by now, correct?

Thanks, @"User1557178", I'll wait for your update!

Hmm, if you go to your Dropbox folder, right-click anywhere within the folder (not on a file) and click on "refresh", does that make any difference?

Thanks for the updates, @"User1557178". If you log in to your Dropbox account from a different browser, can you recreate this behavior? Or does it work like before?

Hey @"fulldb0924p", just to clarify the "files you own" part, it means that it involves the files you have created or uploaded to your Dropbox account, not shared files added by others. I hope this helps!

Hey @"WilmaE", thanks for your screenshots and updates! Just to confirm, did you syncing get unstuck? If I understand correctly, it got unstuck, but the blue arrow syncing icon is still on that folder, is that right?

Hey @"EastyT", thanks for the additional info. I just sent you an email, so we can investigate this further internally. See you there!

Hi there, @"George B.35", thanks for your post today. Indeed, with Dropbox backup, you can back up external drives and certain folders on your computer. We really appreciate your feedback on this, though. I've passed your comments along to our team and if you need anything else, please let us know. You can also take a look…

Hey @"User1557178", would it be possible to send us a screenshot of how this looks on your end? Also, can you actually open the files from that list?

Hi there, @"Paolo M.", thanks for taking the time to post to our Community. Would you mind sending us some screenshots or short video recordings (if possible) of the behavior you're describing, so we can have a visual of the situation? Have you uninstalled the app, restarted your computer and reinstalled it to see if that…

Hey @"ss911der", I hope it's okay for me to jump in here too. Can you search the computer for a "My files in Dropbox" or "My files on my computer" folder and let me know what you find?

Hey @"Alain_P", thanks for your post and sorry to see you're having trouble with the Dropbox desktop app. The reinstall of the app at that point wasn't going to help the situation, but I understand that because of it you now have a different issue, so let's see what we can find. Can you let me know what state the app is at…

Hey @"Dibbs", thanks for your contribution to this thread and for your feedback. If you're currently logged out of the Dropbox desktop app, can you try to sign back in and check if you can see an "Advanced settings" link? When you click it, you can choose the parent folder of the already established Dropbox folder. For…