Hannah Dropbox Community Moderator

Hi there, @"Andy A.8", and thanks for reaching out to the Dropbox Community! At the moment, there's no option to remove one of the items listed in the "viewed links" section in the home tab of the mobile app, but you can remove the viewed links section altogether. You should see a "customize" button at the bottom of your…

Thanks for the updates and the screenshots, @"idwds". If I understand correctly, this happens when trying to edit Excel files from a shared link someone sent you, right? Does the same thing happen with files already saved in your Dropbox account and not ones you save from a shared link?

I'm glad to see that you're good with deleting the Dropbox app from your computer, @"DolphinU1". As for renaming your home folder on your new Mac, I'm afraid there's not much we can advise you on on our end. You could perhaps start a discussion on the Apple Community and I'll also leave this thread open, in case another…

Hey idwds, I hope it's okay to jump in here. Do you currently have the Excel app installed on your mobile device? If not, you'll need to install it to be able to edit Excel files through the Dropbox app. If the link to the app in the article Rich hyperlinked isn't working for you, you can install it from your App…

Thanks for trying that, @"Payaso7x". I just replied to your ticket, can you take a look at your inbox and let me know if you can see my response?

Hey @"DolphinU1", thanks for the update here. Have you tried the steps that Rich posted above to see if they help in your case?

Hey @"vincentsit", thanks for the reply here and I hope it's okay for me to jump in as well. I know you said that the Dropbox app is not currently installed on your device, but can you please install it and use these steps to try and restore your purchase, to see if it works?

Hi there, @"James3410", is what Rich mentioned what you see on your end as well?

Hey @"Payaso7x", thanks for the reply and the screenshot here. Can you see if you can reply to that email from Griffin? Even if the ticket is now closed, it should open a new one for you. Just make sure to provide the answers to those questions, so the team can assist you further.

Hey @"Photo O.", thanks for the update on this. Since this looks like an actual issue, I moved your post to a thread of its own, so we can troubleshoot further. When did you first notice this behavior? Was it after some kind of update of the Dropbox app? Does it only happen when switching files to online-only or when…

Thanks for the update, @"lowenhamn", please do keep us posted if any issues arise. Thanks again!

Hey @"DeKristof", thanks for the nudge here. Would you mind sending us some screenshots of what you see for the macros failing? Especially if you're getting some kind of error, it would be really helpful for us to have a visual. Also, to confirm what Rich mentioned in his reply above, the location of the file shouldn't…

No problem, Laura! Send us your ticket number as well, if you have the time!

Hey @"Laura45", thanks for your post. Like Rich mentioned, our support team can in fact reset your Camera Uploads, just let us know if you're on a Basic plan and cannot open a support ticket on your end.

Hey @"D P", thanks for posting and sorry to hear about that. I've opened a new ticket for you, so feel free to check your inbox. No need to worry about the time needed to reply, whenever you're ready, you can reply back to the email to continue troubleshooting at any time.

Thanks for the update here, @"CSavage". Checking out the sync status of the app should be accurate, but if it isn't perhaps there's an issue with the installation. What's the sync status now? Is it stuck on that same number or is it moving? If you see that it's completely stuck, I'd also suggest uninstalling the app,…

Hey @"Grizzicle", thanks for your comments once again. I just replied to you on the other thread you posted in. You can see my reply here and I'll be waiting for yours on that thread.

Hey @"Grizzicle", thanks for your feedback on this. I do understand where you're coming from, however, like Rich mentioned, issues such as this one along with their causes are usually unique to each user. That's why access to account specific info is required, which can only be accomplished internally, due to security…

안녕하세요 @"Moon307" 님, 저희 커뮤니티에 글을 남겨주셔서 감사합니다! 저희 웹사이트에서 파일 크기와 폴더 크기를 확인할 수 있는 방법이 이미 있다는 것을 알려드리고 싶었습니다. 자세한 내용은 여기에서 확인하실 수 있습니다. 도움이 되셨으면 좋겠지만, 더 궁금한 점이 있으시면 알려주세요! -------- Hi @"Moon307", thanks for taking the time to post on our Community! I just wanted to let you know that there's already a way to see the size of your…

Thanks for the update here, @"Abdullah Hasan"! I'm glad to see the issue was resolved for you and if you need anything else, please let us know. Have a great week ahead!

Thanks for the reply here @"Anuj3". I can see that you have an update on your ticket; please make sure to keep an eye on that email thread, as it's the only place you can get updates on your case and hopefully, you and the team will get to the bottom of this.

Hey everyone, I just wanted to let you know that the Dropbox Fedora repository is updated. Take a look here for more info and if you come across any issues, please let us know.

Hey @"jpugarte1_", I hope it's okay for me to jump in here as well. I wanted to let you know that I completely understand where you're coming from. Do you currently have any files in your Dropbox folder that have fully synced? Ones that have the green check mark on them? And do you see an option to make those "online-only"…

Hey everyone, this idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"Viki ", just checking in here, to see if you've managed to resolve your issue and access your paid account. If you're still having issues, please make sure to reply to the questions Nancy asked you above, so we can get a better understanding of the issue and assist you further. Thanks!

Hey everyone, this idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey everyone, this idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Thanks for the additional info, Marcel. Can you let me know which Android version and which Dropbox app version you're using? If you could also send me a screenshot of the error that you're getting, I'd really appreciate it.

Hi there, @"Grizzicle", sorry to see that you're having this issue. Can you please check this FAQ article, specifically the "Why did I not get my referral reward from Dropbox?" section, to see what might have caused this? You'll also find possible fixes, so let me know if you're still having this issue after checking…

Hey @"Marcel3", sorry to see that you're having this issue. Let's see what we can find out about this. Where are you having this issue? Is it with the local Dropbox folder on your computer or the mobile app? In either case, what is your OS version and Dropbox app version? Also, what exactly do you see when you're trying to…