Hannah Dropbox Community Moderator

Hey @"billermo", I think that at this time, it'd be best to reach out to our support team for further assistance. You can do so by opening this link from a private browsing/incognito window, entering your details and sending your request. Let us know once you have your ticket number!

Hey @"Kevin W.19", sorry to hear about your files. I'm afraid that we don't have access to such info here on the Community. You can see some more info on those deletions here on your events page. Other than that, I can see that you have a ticket open with our support team, which has been sent to our specialists, so any…

Welcome to the Dropbox Community, @"Ejody"! I'm sorry to hear about any confusion caused here. To get to the point, if you'd like to locate and delete duplicate files you may have in your Dropbox account, you can do so by following the steps in this article. Keep in mind, though, that if you have linked your computer to…

Hey @"Ken R.7", thanks for posting to the Dropbox Community! If I understand correctly, when setting up your new computer, you chose to sync only specific folders to your Dropbox folder and now you'd like to sync the rest. You should be able to find and choose which folders you want to sync, by following these steps. Let…

Hi there, @"dannywhistlindiesel", thanks for joining our Community! Just wanted to clarify a few things and provide some info on the email you received. Basically, with the way Dropbox works, storage of shared content is counted as usage in your account. As of May 8, 2026 shared folders that had not been counted towards…

Hi again, @"DG44", and thanks for the update. Would you mind sending us some screenshots showing what you mentioned above, so we can have a visual?

Thanks for the update, @"soilworker24"! Would you mind clarifying if you simply just moved the folder into your Dropbox folder or did you perhaps opt for our backup feature? And can you also send me a screenshot of the error you're getting when trying to move the folder out of the Dropbox folder?

Hey @"soilworker24", welcome to our Community. Just to make sure we have all the info, can you let me know exactly how you tried to add the folder to your Dropbox folder? Did you move it/cut it and paste it, or copy it? Was it copied from your internal drive or from an external one? Let me know and we'll see how we'll go…

No worries, @"wensleydale", that's great to hear! I'm glad you managed to resolve this and got your sync icons back and your Dropbox folder syncing. If you need anything else, don't hesitate to let us know. Have a great weekend!

You got it, @"monaronyc", let me know how it goes!

Thanks for bringing this to our attention, @"DoB". This error is usually related to antivirus programs affecting access and permissions for the Dropbox app, so to check if that's the case here, can you disable any antivirus/VPN/firewall you might have to see if it helps? If that doesn't help, try to install the Dropbox app…

Hi from me as well, @"Larsso1980". While there's no setting that will allow you to change this, can you ask them to download the files from the same browser you're using, just to see if that makes a difference? Also, can you please clarify which exact steps you're using to share the files with them?

Hi there, @"DG44", thanks for bringing this to our attention. Let's see what we can find. First thing I'd like you to check is the sync status and version of the Dropbox app. You can do so by hovering over the small Dropbox icon in your menu bar. Let me know if the icon isn't even there, because it sounds like your app…

Thanks, @"wensleydale". We appreciate your feedback here and should you ever wish to continue looking into this, we'd be happy to help. Have a great day!

Thanks for keeping us updated, @"emihar"! I'm happy to see your issue was resolved. If you need anything else, let us know!

Hi @"Lele_26", thanks for your comments here. I'm happy to hear that you've resolved this issue for the time being. If it does happen again, though, please get back to us, so we can investigate further and see if we can find the cause together.

Hi there, @"monaronyc", thanks for posting your question to the Dropbox Community! To be honest, a few things can affect the syncing speed of the Dropbox desktop app, like the size and number of your files, especially if it's a first-time sync. It also depends on whether you're choosing to sync all your files or some of…

Hi from me as well, @"andrewwevers". Thanks for the update and the additional info. Have you noticed that this is happening with particular types of files? Or is it happening with any file? Also, is it happening with files you add to the Dropbox folder on this computer, or files added from other computers that are trying…

Hi from me as well, @"nana61". Basically, the process is: Create a new shared folder > Copy/move files into the new shared folder > Join folder from new Dropbox account > Transfer ownership of the folder to the new Dropbox account The last two steps (joining the folder and transferring the ownership) can also be followed…

Hmm, I see. In that case, please try these steps for an advanced reinstall of the Dropbox app and keep me posted with the results.

Thanks for that, Andy! What about the steps in the article I hyperlinked? Did you get a chance to try them? And if so, are you having any issues?

Hey @"markushaapa"! I'm happy to see that you managed to resolve this issue. If you ever have the time, I'd love to hear what you tried that worked for you. Other than that, if you need anything else, let us know!

Thanks for the update, @"wensleydale"! Since the app says that your Dropbox folder's location is in /Users/myname/Dropbox, I would suggest removing the other one that's not syncing and then restarting your computer. Let me know if that brings the sync icons back to your Dropbox folder.

Hi there, @"wensleydale", thanks for reaching out to us. This seems like it got a bit complicated, but let's see if we can try to figure out what happened. Can you open the "sync" tab in your Dropbox preferences and check what the app thinks the actual location of your Dropbox folder is? Also, what do you see when you…

Hey @"Andywinter", thanks for your reply on this thread. Can you give us a bit more info on your setup? What's your computer's macOS version and what's your Dropbox app version and sync status? You can see the latter by hovering over the Dropbox icon in your menu bar. Also, if you're eligible per the Help Center article…

Hey @"Anjo", thanks for the update here. I'm glad to see that you managed to resolve this issue. I totally understand how you feel about this, though, and I've passed your feedback along to our team. If you need anything else, don't hesitate to let us know.

Hey @"catherinewilson", thanks for reaching out to us. Let's get right to it! Can you give me a bit more info on your current subscription? How did you upgrade originally? Did you use a credit/debit card, PayPal or Google Play Store/iTunes? Do you see your subscription in your account settings here? And how are you trying…

Thanks for updating us on this, @"CmdrLeForge"! I'm glad to see you managed to resolve your issue with an advanced reinstall. If you come across any other issues, please let us know. Have a great week ahead!

Hi there, @"chris c.28", thanks for posting to our Community. Can you right-click on your Dropbox folder and select "get info" to see how many files you currently have in your Dropbox folder? Also, if you simply quit the Dropbox app, do you get the same behavior with the app closed? Let me know and we'll go from there!

Hey @"mandragora", thanks for joining our Community. Having no access to the email address linked to your account is a tough situation, to be honest. But in this case, since you have devices linked to the account, just to make your life easier, I would suggest just downloading your files and uploading them to a new account…