Hannah Dropbox Community Moderator

Thanks for the update and the screenshots, @"khohx". Apart from that third party app, does your OS show that your hard drive is full due to your Dropbox folder? Can you send me a screenshot of that?

Hi there, @"Benebrius", thanks for reaching out to the Dropbox Community. I can understand your frustration, this is indeed a tough situation, if the admin of the team you joined is hard to contact. I was able to look up your communications with our support team and I can see they've explained the situation, which…

Hey @"khohx", thanks for joining our Community. Do you mean that even though you switched your files to "online-only", they're still taking up space on your hard drive? Or that they're just showing up in your Dropbox folder? Also, what is your computer's OS and version and your what is your Dropbox app's sync status and…

Hey @"Myze27", welcome to the Dropbox Community! From what I understand from the little green box with the offer, it's for 3 months of free Dropbox Plus when purchasing a yearly subscription. Meaning, you'll pay for the year (£95.88= 12 x £7.99) and then get an additional 3 months for free (= 15 months in total). That also…

Thanks for joining our Community, @"Iosif". I just emailed you, so we can investigate this issue in more depth. Just reply back to my email, when you have a chance. Thanks!

Hi there, @"AnuradhhaBShah", thanks for posting to the Dropbox Community and happy Friday! Indeed, the change from your free trial to your paid plan will be seamless, since nothing about your account will change. The sharing and folders will remain the same and everything that comes with the trial, will come with the paid…

Hey @"Cheryl1f", thanks for posting your question today. Would you mind clarifying this a bit? Do you mean that you'd like the small Dropbox icon in your system tray, to open your local Dropbox folder when clicked on? If not, would you mind sending me a screenshot of what view you want, so I can assist you better? Thanks!

Hi there, @"tonekitchen", sorry to see that you're also having this issue. There are a few troubleshooting steps in this thread; I'd start with uninstalling the Dropbox app, restarting the computer and then reinstalling it. Can you try and let us know if it helps?

Hey @"Joeyandy", thanks for the update. Have you tried reaching out to our support team about this? To do so, open a private browsing window on your browser and go to this page. From there (without logging in to your account) you can describe your issue and submit your request. Once you do, please send us your ticket…

Happy to help, @"Machzy"! If you need anything else, don't hesitate to let me know. Have a great day!

Oh, I see, thanks for that screenshot, @"acc9901", that totally clarified things for me. So, shared folders do take up space in each member's account, when edit access is given. If you only want her to be able to view and/or download the photos, you can send her a "view-only" link instead, which won't affect her Dropbox…

Thanks for the update @"L_Carper" and @"RB_Construction". I really appreciate you posting what fixed this for you, @"RB_Construction", and hopefully that will be it, but let us know if the issue comes back. As for you, @"L_Carper", can you also try what @"RB_Construction" tried, to see if that fixes things for your user?…

Thanks for the update, @"acc9901"! Let me know what your colleague says about the parent folder. In the meantime, can you check if renaming those folders and removing the "." (period) from the names makes any difference for your colleague?

Hey @"Machzy", thanks for bringing this to our attention. Does this only happen with camera uploads files? What about other files you add to your Dropbox account from other devices or from dropbox.com? Does the Dropbox desktop app sync files as normal otherwise? Are you missing any right-click options for files or folders…

Hey @"Nic42", thanks for posting today. I'm afraid that if your children have access to your Dropbox account and all your files, there's no way to protect those folders, at least through Dropbox. You might want to look into some kind of third party app that might help you do so (if accessing your files through your local…

Hey @"acc9901", thanks for bringing this to our attention. Can you let us know why this person cannot access the parent folder? Are they getting some kind of error message? Also, how did you add the photos in the folders? Through the Dropbox website or the desktop app? If it was through the desktop app, has syncing…

Hey @"L_Carper", thanks for reaching out to the Dropbox Community and for letting us know about this. Let's see what we can find! When this error comes up, is the file set to "online-only" or "available offline? Could anybody else be working on the same file at the same time as this user? Also, since this is happening with…

Thanks for bringing this to our attention, @"Collinhubb1016". I really appreciate you letting us know about the troubleshooting steps you already took, as well. So, just to make sure we're on the same page, can you please describe the steps you're following to open/edit/save an Office file before the issue comes up? Let me…

For sure, @"CobaBiltoni"! Let us know of any updates, if you want. 

Thanks for the update, @"CobaBiltoni"! I just found your ticket and I can see that it's been sent to our specialists, so they'll get back to you with more info on their end as well, the soonest possible. I forwarded your comments and raised the priority of your ticket and if you need anything else, let us know.

Hey @"janwigh", thanks for posting to our Community today and sorry to see you're having issues sharing your files. I just sent you an email, so we can investigate your issue further. Just reply back to me when you can. Thanks.

To be honest, we can't know unless we look up the transaction, so I just sent you an email. We'll look up the info internally and figure it out there. Just get back to me when you have a chance!

Hey @"CobaBiltoni", sorry to see that you're also having this issue. Can you send us a screenshot or a copy of the error log as well (from the blue hyperlink on the error), so we can check it out?

Hi there, @"Paiviv", thanks for reaching out to our Community. Can you log this transaction ID for that payment on this page, to see which account it brings up? Is it your downgraded one? Let me know what you find.

Hi @"d_c", thanks for taking the time to post to the Dropbox Community. I was able to look up your communication with our support team to get an understanding of the situation. Since you're already in contact with the team, I'd suggest sharing any concerns you may have with them, by replying to your existing ticket.…

Hey @"talexb", thanks for taking the time to update us! I'm glad to see that you managed to resolve your issue. We also really appreciate your feedback and suggestions; I passed everything along to our team. If you come across any other issues, don't hesitate to let us know. Have a great day!

Thanks for taking the time to post how you resolved this, @"Helsinboring"! If you come across any other issues, let us know. Have a great week ahead!

Hi there, @"GCinciripini", thanks for your post today! After testing things around, I was able to see that the audit trail for a document should be available to the sender and the signer of a document. For the signer, it's available if they open the document through the email they receive after signing it. I hope this…

Thanks for keeping us updated, anonymous. It's definitely understandable to be upset when having issues that inconvenience you and hinder your work. I am glad to see that you sorted this out, though. Now, I understand you're part of a Dropbox team, but I'm not sure about why you weren't able to contact our support team,…

Thanks for sharing your feedback and what worked for you, @"jusy". If you come across any other issues, or if the issue returns, please let us know. Have a great weekend!