Hannah Dropbox Community Moderator

Thanks for the feedback on this, @RChap. To circle back here, since you never enabled or upgraded your account to be able to use Dropbox Dash, it does appear that we're talking about image search in your case. If you'd like to know how it works, you can take a look at this article that provides a lot of details on the…

Thanks for the update @pineman, and thanks for letting us know what fixed it for you. As for you @spamcorndog, can you try simply reinstalling the app from this link, without uninstalling it first, to see if it helps?

Hi again, @lpvmc! Not to worry, we'll try to go through this together. To get to the selective sync settings, you'd need to click the Dropbox icon and then on your avatar/profile pic > Preferences > Sync > Selective sync. However, in order to get a visual of what you're seeing on your end and guide you accordingly, can you…

Thanks for bringing this to our attention, @NightOwl_8. You have done some extensive troubleshooting, so I just sent you an email, to investigate this further internally. See you there!

Hey @DevaRiver1, thanks for the update and sorry to hear that. When was the last time you could access your backup files from the backup page in your account online? You mentioned that everything is empty; does that include the backups page as well? Do you not even see the computer in question as disconnected?

Hey @Fred D.2, thanks for your feedback here. The desktop client builds page was just updated. Let us know if you need anything else!

Hey @bkj, thanks for your post and question. Have you tried downloading your files in smaller batches instead of all of them at the same time? Do you get the same error message when you do? Let me know how it goes.

Thanks for letting us know about this, @nicobild. Let's see what we can find, because there are no other similar reports. Do you still have the small Dropbox icon in your menu bar? If so, can you hover over it and let us know what it shows? I'd like you to include the version of the app as well. In the meantime, if you…

Hey @CalebT9, I see that this ticket is not active, so I reached out on my end instead. See you there!

Hey @lpaulson, just checking in to see if you still need help with this. Let me know!

Hey @dawndais, did you have the time to look at Jay's reply above? Do you still need help with this? Let us know!

Hi there, @GODSLAND_0542, let us know if you managed to resolve this or if you still need help!

Hey @Jack0O, just checking in here! Let me know if you still need help. Cheers!

Let us know if you still need any help with this, @whataboutchris, or if you managed to resolve it!

Just checking in to see if you still need help with this, @ubishere. Let us know!

Hey @lpvmc, just checking in to see if you managed to resolve this or if you still need help. Let me know!

I completely understand where you're coming from, @LAYERS, this is a very frustrating situation. I wish there was something I could say or do that would help more, however, your case is in the hands of our specialists now. We haven't had any other similar reports either, so this is a unique situation at the moment. In the…

I'm sorry to hear that you're having this issue, @LAYERS. Your account being full shouldn't affect download speeds on the website, however, I do see that your case was sent to our specialists, so it's in the right hands. I passed your comments here along to our team and raised the priority of your ticket, so that it gets…

Sorry to hear about this, @spamcorndog. If you simply quit the Dropbox app and then re-launch it, does it make any difference?

Hey @Nicholas R.6, thanks for posting to the Dropbox Community, we appreciate your feedback on this. Can you check if you're using the File Provider version of the Dropbox app? Where is your Dropbox folder located according to the "sync" tab in the Dropbox app preferences? And which version of the Dropbox app are you…

Hmm, is it possible that you're not actually talking about Dash, but about image search instead?

Hey @RChap, thanks for your nudge here. I've gathered some resources with info for you to look into on what Dropbox Dash is, how to use it and how safe and secure it is. I hope your questions will be answered, but let me know if you need anything else!

You can share the link with them so they can read through it, however, they'll only be able to comment on it, if they create a Dropbox Community profile.

Thanks, @MERArchitect, let us know what happens!

Thanks for the additional info, @jluros. Did restarting your router make any difference? And is it possible to try using a different network?

Thanks for the update, @MERArchitect! Which version of the app are you using? Also, how many files do you keep in your Dropbox folder(s)? Can you right-click on them, then go to properties and send me a screenshot of what appears there? Do you keep all of them available locally (available offline)?

Thanks for bringing this to our attention, @lpaulson. Is your wife getting the same behavior when trying to view these files using other browsers or private browsing as well? Can you send us a screenshot of that error, so we can have a visual? Also, is your wife part of a Dropbox team or does this happen on an individual…

I'm sorry to hear that you're having this issue, @MERArchitect. Let's see what we can find! What is the current version and sync status of the Dropbox app when you hover over the Dropbox icon in your system tray (applicable if the app is running at the moment)? Since simply uninstalling and reinstalling the Dropbox app…

Thanks for trying that, @gfnov. I just sent you an email, so we can take a closer look into this internally. See you there!

Not a problem! There is indeed the rewind feature I mentioned in my reply above, which would allow you to roll your account back to a certain point in time. I hope this helps!