DBX_Pedro Dropboxer

Hi everybody, Can you please check if this issue has been resolved on your end? The team has confirmed that it should be fixed, and we want to ensure everything is working properly for you.

Hi @"djfriend", Thanks for getting in touch. Could you share with us a screenshot of the error message? Also, is the firewall enabled? In some cases, we had to work around this issue. Once we have that information, we can go from there.

Hi everyone Our team has investigated the issue and confirmed that it's now resolved. Can you let us know if it's working for you too?

Hi @"dcross", Thanks for reaching out. Welcome to our community. We have users using the Mac OS Sequoia. What is the error message you are receiving at the moment? We can take it from there.

Hi @"Fellies", Thanks for reaching out. Having a password on your phone protects that device, but it doesn't secure your computer. Each device needs its own level of security, and if you use the same services (Dropbox as an example) on both, it won't stop someone from accessing your data on an unsecured computer. It's best…

Hi everybody, Thanks for getting in touch about this issue. Our team is already looking into it. Would it be alright if we contacted you through the email associated with the accounts? We'll share more details as soon as we have them.

Hi @"theremotedr", Can you please confirm that this issue has been resolved? Let us know how it goes. 

Hi everyone, Could you please confirm if this issue is still happening? The team believes it has been resolved, and we just want to double-check. Thanks

Hi @"RJEspinoza", Thanks for reaching out; we understand how frustrating this specific delay in resolving this issue can be. A ticket has already been opened to address it, and we are actively working on it. 

Hi @"vacmmc", Can you please try the following steps: * Uninstall Dropbox app * Reinstall Dropbox app * After reinstall right click dropbox icon in the system tray * Check if you can access preferences * In preferences go to Accounts * Do you see the picture here? Can you please try and get back to us on this?

Hi @"Arun7", Thanks for reaching out. Can you please send us a screenshot of where this is happening? Is it on our website? We can take it from there. 

Hi @"CanYouHelpMePlease", Thank you for reaching out. Let us know if there's anything else we can help you with.

Hi @"izaacmp", Thanks for getting in touch. We've shared this with our team to investigate this issue, and we'll let you know as soon as we have an update.

Hi @"_4", We've passed this along to the team so they can assist you. Would it be ok to reach you through the email associated with this account? Thank you for your patience, and we'll update you as soon as we have more information.

Hi everyone, Just a quick check-in to see if the issue persists. Is anyone still having trouble, could you share any specific error message you're seeing? We just want to make sure everything's working smoothly for you.

Hi @"-Lisa-", Thanks so much for sharing your feedback. We would like to check if you would like to close this as resolved, or is there anything else we can help you with? We can take it from there.

Hi @"sherlockaudio", Thanks for sharing your feedback. We understand how frustrating this issue is. Just to let you know the team is aware of this problem and actively is working on it. We'll keep you all updated as we have more information to share. We appreciate your patience in the meantime. 

Hi @"Cameron McIntosh", Thanks for reaching out. We've escalated this issue internally, and our team is looking into this. While we don't have a specific resolution date, we really appreciate your understanding during this time.

Hi @"Anonymous", Thanks for sharing your thoughts. We can see how ongoing issues like this would be really frustrating, especially for a long-time user. We'll continue to work on improvements to the product. If there is anything else we can help you with, Please reach out to us. 

Hi @"-Lisa-" , We've passed this information on as previously mentioned and this process is still in progress. Just to reassure you this is still being looked into. We'll let you know as soon as we receive feedback. 

Hi everybody, Thank you all for your patience, we completely understand the frustration due to how long this issue is taking. This is being looked at into by our team. We'll keep you updated as soon as we have more information to share. 

Hi @"A1Alliance", Thanks for reaching out. We understand your frustration while trying to get this issue looked into and want to help you with this. In order to help you look into this issue, can you please confirm that the email in question is connected to the account you are contacting us through? Is it okay to use that…

Hi @"jgoshawk", Thanks for the prompt reply. I am sorry to hear this is the case. We will have to wait for the team to look into this. We greatly appreciate your understanding and patience over this period.

Hi @"jgoshawk", A quick follow up on this. We understand that this issue can be frustrating. If you happen to have the time, can you please try the following steps : * Look for the search bar. * Then type terminal. * When the terminal window opens: * Type the following command: * sudo…

Hi @"SLHSB", Thanks for reaching out to us. Our team is working on a solution, but we don't have a timeline to share right now. We greatly appreciate your understanding and patience over this period.

Hi @"Shendare" , Just a quick follow up on this. We received information that the upload was completed. Have you managed to upload the file meanwhile? We can take if from there.

Hi @"martin49" , Just jumping in to check in to see if you were able to resolve the issue. Let us know if the issue persists. We're happy to help. 

Hi @"ricardovilleda" , Thanks for reaching out. That seems to be a frustrating situation, so let's start by clearing the browser and then use a different browser in order to determine if this could be regarding the browser being used. How much would the data in question be? According to how much data you have to upload it…

Hi @"sophiepajak123", Sorry to jump in the post. Can you confirm if this issue persists? We can take it from there.

Hi @"gthomascraig", Thanks for reaching out. Can you please confirm the size of the files you are trying to download? We can take it from there.