Sync

"Authorized access token" expiring fast? (Allway Sync problem)
Hello everyone, I'm using a third party software (Allway Sync) to sync files with my dropbox. Since a couple weeks I have the problem that the app loses access to the Dropbox and I need to obtain a new Authorized Access Token at least once a day. Is this a new "feature" for increased security? For me at least it's an…
selective sync issue
I want to use Dropbox Basic to just have a way to share a file with friends...copy the link to the file and email it to them... Problem is Dropbox want to sync My PC and Documents and Downloads. I can use selective sync and uncheck Documents, uncheck Downloads, and uncheck My PC. Only foilders left on dropbox should be my…
Uploading files from client and moving them on the website
hi, I have a small form factor PC on all the time, that is used solely for uploading / downloading stuff. I planned on installing Dropbox client and setting it to sync only with a "transfer" folder. I was going to move all my files there so the client will upload them, and then once there, use the Dropbox webclient to move…
Laptop and desktop (both Windows 10) are not syncing with each other - using basic Dropbox
I have installed basic dropbox on my laptop (Windows 10) and had no problems syncing to a desktop. We just bought a new desktop (Windows 10) and the data entered into the laptop is not being saved on the desktop. I deleted data to be sure that I was under the threshold limit for the basic Dropbox plan. And I uninstalled…
Dropbox not syncing, can’t get get response from Boxifier support
I am using Win10, Dropbox 104.4.175, with Boxifier 1.9.10. I recently experienced a problem with syncing. Dropbox says everything is synced but clearly several files are not synced to Dropbox on web. The unsynced files are in a folder on a network drive where the folder is synced to Dropbox via a shortcut in Boxifier. I…
Can you force Dropbox to use more bandwidth?
Curious if there's a way anyone has found to get Dropbox to use more of your available bandwidth when syncing files. I have gig speed internet, but consistently the fastest Dropbox syncing speeds I can get are max 10-20 mb/s. I've tested my internet speeds with a number of other methods, and found my overall speeds to…
Beta Build 159.3.5805 isn't syncing my files
This build doesn’t seem to want to download anything from my account. It tells me everything is up to date, but it hasn’t synced anything in my account from the last 24 hours.
Search feature isn't working when using my desktop app.
I'm currently searching my Dropbox for a text string. I'm looking at the file on my desktop, I'm fully synced and Dropbox does not find the file when I use search. What's up!?
Deleting online files for resync through Synology NAS
Hello, I use Dropbox to keep an online back up of my Synology NAS. The folder containing the files I want backed up is synced automatically in the background, which works great. However, from time to time I need to reorganise or consolidate how these files are stored or organised, which Dropbox then detects as new folders…
Error Messages: lost connection - Uploading Files
Hello, recently, I have been unable to upload small PPTX files that are well below the size limit to our web-based corporate (business) Dropbox account. The message is that it's a "lost connection". However, my Internet is working fine. I have checked my modem settings, Internet settings, Dropbox settings, and everything…
Saving files from emails directly to Dropbox
Can I save PDF's from an email directly to dropbox?
How do I clear sync history?
Hello: I would like to clear my sync history (some of the file names are confidential). Is there a way to do this? Louis
Dropbox killing internet connection
I moved my PC onto a new network. Dropbox was killing my internet connection so I played with limiting the upload download speeds and it seemed to work fine. Now after a win10 update it refuses to work without killing my network connection. I've tried resetting network settings, reinstalling Dropbox, updating network…
Online Only Files Reverting Back to Local
Hi Community ! I'm having an ongoing issue where any file or folder that I smart sync as 'online only' reverts back to local almost immediately. For a moment the file icon with show that it is an online only file, and moments later I will get the blue sync icon, and then the files will redownload to my computer and become…
Default downloads folder on MAC went missing after uninstalling dropbox on my MacBook
When I installed dropbox on my MacBook few days ago, I synced my downloads folder on my dropbox. After a day I decided to uninstall the dropbox because I just realized I have an iCloud storage. So when I actually uninstalled dropbox, then boom the downloads folder went missing, I cannot access it anymore, anything I…
Can't See Folders from my Shared Work Dropbox in Finder
Hi there, I'm a fairly basic Dropbox user and have just had my company folders shared to me. I can see them fine on Dropbox in my web browser and on the app in my iOS devices but in my MacBook's Finder window the top level folder appears to be completely empty. Any thoughts on how I get visibility & access? Dave
File A > "save as" > File B > "replace": This should work even if B is a cloud file
Hi! I normally reassure our users that they can interact with Dropbox files "normally" without worrying too much about what's synced where (local or cloud), since Dropbox takes care of everything in the background, which is generally true. But today I hit a glitch myself, on a Mac in Photoshop 2022, I edited a certain File…
Adding files to shared folder
Hello, How do I add files to Shared folder(my clients dropbox), when I don't have enough space on my account?
Dropbox desktop app is not showing the same folders as web app
The basic issue is that I can't see on my desktop app all of the same folders that I can see in the web version (via my internet browser). Below are some details: I'm using a Dell Inspiron that's running Windows 11 Home. I've read that Microsoft OneDrive sometimes creates compatibility issues with DropBox sync, so I…
Camera Uploads with two mobile devices
I’m experiencing some confusion with how Camera Uploads works. I have Camera Uploads enabled on both my iPhone and iPad. The Camera Uploads folders on both devices have “Make available offline” enabled. If I take a photo on my iPhone, it gets uploaded to Dropbox as expected, and shortly thereafter is synced to my iPad. My…
"Go to file" link in sync issue dialog doesn't work
(Win10) I've been having this issue for a month. It pops up every day. I don't see any problem with the filename, it doesn't contain any special characters, and I don't know which file it's talking about. When I click "Go to file" nothing happens. When I try to search the filename on dropbox.com, I got multiple results,…
Some Dropbox folders in Windows Explorer take minutes to refresh
Let me give you an example of what's happening: I am in a Windows Explorer folder that is synced with Dropbox. I click to re-order the items in the folder (e.g. sort by date, sort by duration of music file, etc.) The green progress bar begins and it can take 30 seconds or 2 minutes or 5 minutes to complete. In other words,…
smart sync options disappeared
I have been using smart sync for years and sometimes the option disappears from my menu -- there is no icon to the right of the file name to indicate whether the file is on my desktop or in the cloud, and right-clicking does not bring up a "smart sync" option. (The only dropbox option that appears when I right click is…
How to share a large file with someone who doesn't have enough space
hi i want to know how to share and receive over 2GB photos from unlicensed person. i have licensed account. This time, I would like to receive the photos over 2GB taken at my event. By shareing file will be the best way, however, the photographer created new account that is not licensed with upper limet 2GB and claim that…
Local or Cloud which has priority?
Hello, Newbie here, I searched for quite a while but can't seem to find an answer. I have created a Dropbox account and downloaded the app to my work PC and my laptop. I understand in the basic plan I can add up to 3 devices. What I need to know is, which version of my files will it consider the "master"? So for example…
Dropbox OSX app says "Admin disabled online-only files", but not according to settings
My team is on the Dropbox Business Standard account, and I am one of the admins. The dropbox app (v157.4.4801) on osx (Monterey 12.2.1 (21D62)) just gave the following notice: Neither me or another admin changed anything in our account. I went into the 'activity log' and didn't see the notice there. When looking at the…
Online-only folders - can these be made visible on desktop app?
Hello, We have a business licences with you for 4 licenses. We use Macs all up to current OS. I am trying to re configure our office network folders within Dropbox but need guidance to achieve this as we’ve had some problems thus far with shared folders and incorrectly syncing to our computers such that it filled the hard…
What's the difference between solid green icon and hollow green circle icon on file or folder?
This may be a very simple question, but I've read this help page, and really don't get the difference in meaning between the solid green icon (meaning file is available offline and on device) and the green hollow circle (meaning file is available offline and is currently on device): https://help.dropbox.com/sync/sync-icons…
I cannot upload new Word documents
I cannot upload word documents that i have made/amended recently. Old files on my computer will still upload as normal but nothing happens when i try to add a more recent file. any ideas? is there something in my word settings that may have changed?
Cannot log in due to limited device but only one device is listed
Recently, I had trouble log in from multiple devices. I know the basic plan has a limited of 3 devices but I have only one device listed that is log in. How can I fix this problem?

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