Sync

Extremely slow download and sync
Since yesterday I've been having the slowest connection to dropbox. I've got ~800Mbps internet download and I'm getting ~30KB from both the website and desktop app. I've been trying to find if there are any issues with the servers but haven't seen it reported anywhere. Also, even previewing small images on the website is…
Accessing an Organization's Account
I have been given links to get into an account for which I serve on the Board of Directors. Each time I click the link, I am taken to my own Dropbox account, not the account of the organization. I log out of my account, click on the link I have been provided, then go straight into my own account again. I need to get into…
Storage nightmares to avoid this Halloween
The Spooky season has officially arrived and we want to make sure the only fright you get this year comes in the shape of some awesomely dressed trick or treaters rapping, rapping at your door. We’ve noticed a few headaches pop up in the Community over the last year so we’ve gone all Frankenstein and built a monstrous list…
Compatibility with MacOS Monterey 12.1
Hello, I recently purchased a MacBook Air with its system "MacOS Monterey 12.1". I tried to install the application Dropbox but every time I tried, my computer doesn't want to install it : the download starts but after a few minutes, it stops and states "The download couldn't be completed". I searched on the Dropbox…
CSV Files
Hello, I am not tech savvy and unsure where to start. I need to upload a CSV file for stock items in my store that includes images, but I also have a separate image CSV file for these products. Before I sign up, I’ve been told I need Dropbox to upload the files and then create a new CSV one that includes the stock items…
online only folder issue
Hi, Hope someone can help me with this: On my notebook there is a folder which I cannot copy to another folder, drive etc. Opening files in that folder is not possible. Files are all readonly. My first thought was that this is a virus or permission thing, but nothing worked, settings are fine. I remembered that this…
Make available offline no longer downloads files
Hi there, I'm using DropBox (v159.4.5870) on MacBook Pro 2019 (Monterey 12.6). Yesterday evening I used smoothly DropBox all the evening long, until the "make available offline" function suddenly stopped working: it no longer downloads locally any file. Otherwise DropBox is working fine: it still synces new files, it…
Can you password protect folders in Dropbox?
Hi folks, The Dropbox website at https://www.dropbox.com/features/share/password-protection clearly states that it is possible to password protect a folder in Dropbox, and has an animation on the page that seems to show this happening in a couple of simple steps. However, my version of Dropbox (the basic personal free…
Space is empty and full at the same time!
I just signed into Dropbox and I have not upload anything on Dropbox. But it consecutively says "Your Dropbox is full and has stopped syncing." I just have some content that somebody else shared with me.
Cannot open files if not connected to network
I'm in the process of transitioning from ShareFile to Dropbox. However, it appears i have found that i am unable to open a file created by another user if my laptop is not connected to the network. With ShareFile it would automatically sync any updated file upon connecting to the network. Is there a setting im missing to…
How to stop upload in a shared folder
Hello. I created my first shared folder today. Then I started uploading a folder of picturess onto it. However I thought I would have time to review each photo before it was shared. Too late, over 70 were shared out of 700! I only wanted to share a handful out of the origin folder. And since I didn't know how to stop it, I…
Why do shared folders take up my own account's space?
I'm working for someone who has a dropbox pro acocunt unlimited account. However, it won't let me upload to his dropbox because I have a free account and limited storage. I work for lots of people I can't join every storage solution out there. He has paid for pro, I should be able to upload to it and it should not count as…
Why do I see a green check on my Desktop file?
I'm new to dropbox and just found out the actual app is no longer a thing and we are all stuck with the explorer file folder. So I copy a file from dropbox to my desktop... the file gains an "X" in the bottom corner and a transfer window stays stuck at 0%... okay(????) I close the stuck transfer window, now the file has a…
Files dropped into folders pinned to 'favorites' not syncing under MacOS
I just recently switched to MacOs (Monterey) and I am struggling with the behavior of Dropbox. I have pinned some of the sub-folders that I use the most to the favorites sidebar in Finder. However I noticed that files will not sync if I drop them into those folders. They will sync fine when I go to 'Dropbox' in 'places'…
Trying to save files directly on Dropbox (not on hard drive), but they still save on Hard-Disk Drive
Hi All, Let me start by saying I'm brand new to dropbox, so I apologize if my concerns are low-level and I thank you for your patience in advanced. Here are my details: I'm a Bioinformatics student, and I've created a BASH script that: * unzips 22 large files (*.vcf.gz to *.vcf) * assigns these unzipped files to a new…
Dropbox folder not syncing
Hi, We use dropbox in our company and we share one folder with some workers using MAC computers. The problem is, one of these people is able to see the folder on her dropbox, but when right clicking there is no option to "online-only", so it just syncs when she gets in to the office. but still no option to keep the folder…
Simultaneously work on desktop version Excel files using the same Dropbox account
Good morning, I have a Dropbox Basic account. I have linked my account to three devices in the house. Sometimes my partner and I need to simultaneously edit Excel files in my account. So we both log in with my Dropbox account on two different PCs on which there is the same Dropbox folder on the desktop, so we access the…
Dropbox wont appear after install (Windows 11)
Situation: After re-intallation and advanced re-installation of dropbox I am unable start the program. Dropbox application appears and task manager but there is no folder in Windows Explorer, and no dropbox icon in task menu. Attempts made to resolve: * Uninstall and reinstall * Uninistall and reinstall with defender and…
How to make Dropbox ignore node_modules folder with symbolic links (aliases)
PROBLEM Dropbox does not currently provide an ignore file/folder feature that enables a locally-unique instance to exist on each machine. One important use of this is the “node_moduels" folder used for node javascript development. The node_modules folder sees thousands of file changes during the development cycle. If this…
I can't synchronize my pocket app... Error 400
I can't synchronize my pocket app... Error 400
Dropbox Not Allowing Online Only Files
Hi— Our design team is having issues with Dropbox today. All of our files are syncing at once and we are unable to make files "Online-Only". Is anyone else having this issue, and is there a fix? Thanks! Lindsay
2 Different Photo Sizes in Camera Uploads
Why do I always get 2 different sizes of the same photo in Dropbox camera uploads, eg. 2022-10-07 13.37.54-1.heic and2022-10-07 13.37.54-2.heicI have one photo showing in my iOS Photos app but 2 different file sizes with the same name ending -1 and -2 are always uploaded to Dropbox camera uploads. Why is this? And how can…
No Smart Sync options when right-clicking on files in the Dropbox folder on my Mac
Hi, I had first tested the Professional plan, and it worked great - including Smart Sync. But I decided to go with a Plus account, since I didn't need more. As soon as I "downgraded", the SmartSync feature stopped working. When I right-click on the Dropbox folders and files now, I only get the standard Apple menu items…
How can I backup an Apple Photos Library to Dropbox?
I use a Mac air and currently my photos library (about 400 GB so far) is stored on 2 external hard drives (which are duplicates of each other). I want to store one copy of my apple photos library on line as a unit (as my third back up). Does anyone know if I can copy an Apple Photos Library directly into DropBox Back up (I…
Recipient with the large capacity sent me a file request, but I can't upload files over 2GB.
Hi. Trying to upload files to a paying account from a free account. Cannot upload files bigger than 2mb. Is the limitation due sending from a free account, or is it a limit on the receiving account? Doesnt make sense to me either way
Problems with the sync symbol
I've had a problem with DropBox for a while now. Until recently, however, I didn't need it myself, so the problem didn't bother me. I use my partner's DropBox on my PC. On his devices, a sync icon is displayed on the folder. For me, it ran until Saturday via OneDrive - there was that simply in a separate column. With…
Cut & Paste - Not Copy
I use the desktop interface (Windows 10) to move files from my iPhone to my laptop. I recently had to wipe my laptop and rebuild it, and in doing so, my settings for Dropbox have changed. I used to be able to click and drag a file from Dropbox (in File Explorer) to the destination file on my laptop, and it would delete the…
Stop syncing a drive but keep the files in Dropbox
Hi, I backup my D: \ drive in Dropbox (a 1tb ssd, only for media) but as it is full now, I want to delete most of the files, but keep them in my Dropbox account. Is there a way to stop syncing this particular drive, keep it hooked up to my pc, and retain the files in the Dropbox account? Just to be clear, the Dropbox…
Smart sync on all computers ??
Hello, i have set on my office pc some folders like "online only" - i have copied inside some files and on my office pc size of the folder is 0 (this confirms that all files are really stored in the cloud) now i open my laptop, and dropbox starts to syncronyse that folders downloading all files even i click on the folders…
Missing sync option (smart sync)
Where do i actually find the **bleep** smart sync, I either have to download and then sync or went to the website to access the file. With all the youtube guide I watched none of the preferences option are the same to each other. I am using a Windows 10 Laptop if that mean anything.

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