Sync

Trouble uploading
Windows 11 user. When I drag and drop a folder or file onto the Dropbox folder in Windows Explorer, the upload fails saying I need permission. I've tried Windows copy and move, and TeraCopy and TeraMove. I have my client's primary Dropbox login. I have full control permissions on my own PC. I can create files in Word and…
Can’t upload PDF it says there is an issue with the name.
Hi! Since a few days back, I get an error message when uploading a PDF. It says there might me an issue with the name. But it still happens even with the simplest of names. Tried to log out/in, reinstall the app, reboot the iPhone etc. but no luck. All help is appreciated!
Uploading multiple folders and images
I have a project with about 40 folders containing a total of about 65gbs of images. When I drag any of the folder over to upload I get "can't upload empty file or folder" message. I can upload the content in each folder individually but that will take a very long time of supervision to do. I have download the project onto…
Cannot "Allow" extension in Mac Preferences
I cannot turn on Smart sync because the "allow" prompt does not ever show up in my mac preferences. I click open preferences, and the preferences window pops up, but there are no blocked extensions/pop ups for me to click "allow". I have reinstalled several times with no changes.
Starting backup on several mobile devices
Hi, I use dropbox to backup my photos on my 2 androids and iphone and trying to figure out these: 1. How can I check the status of the backup for my mobile devices? All files seem to go into the same default camera uploads folder and since I just started backing up the devices it is a mess and I am not sure which files…
Can't upload videos from iphone
I can easily upload images directly from my iPhone to Dropbox but when I try to upload video I can’t. I get a message the files will upload in the background but then never do! I'm on my home wifi and dropbox permissions are activated and also the iphone location is on.. this is super frustated I have lost two hours trying…
"Upload from" option in Camera Uploads missing on Android
Hi, Me and my friend both run android with different phones (mine is google pixel and hers is huawei P10). But our dropbox app version is the exact same 310.2.2 on her phone in the camera uploads seetings she is missing the option that is called "upload from" on my phone where you can chose which folders to upload. So all…
14TB to back-up. Most efficient way to do this?
I'm going to give as many details as I can here so that I can receive the appropriate answers. I've contacted the help line and didn't get very far while receiving conflicting answers. I have 14TB on a NAS (hooked up to my home PC) that I want to back up to dropbox. I still want to retain everything on my NAS as well, this…
Why can I no longer simply give others the link to a folder I want to share?
This has now become a confusing mess! I used to simply share a link to the folder I wanted to share, with those I wanted to be able to access it. Today, I set up a folder, put the files in it I wanted, then sent the link to one of people who needs to download what's in it. However, hours later I received a message from you…
Creating a website box
I want to create a dropbox page on my website for people to send me large files. Is there an upload widget?
automation stopped working two days ago
Automation used to work for me renaming my uploaded file, but now all I get is as shown below and the the spinner never stops. I am using Opera browser.
Backup iCloud Photos in Dropbox
Hi! I'm trying to manually copy my photos stored in iCloud Photo Library to Dropbox as well (not camera upload, but manually). All edits made up to that point and the original file formats (HEIC and HEVC) should be retained. However, for some unknown reason, HEVC videos are always converted to MOV even if the appropriate…
I have 2 TB of space; why can't I upload around 200 GB of files?
i upgraded dropbox to 2tb. on my phone i have files between 100 and 200 gb. I want upload these files at once to dropbox via add folder. I select a folder that contains many folders and I also press subfolders. Then it will load up to 29 gb then I get a message this folder contains many files and it stops. So I am unable…
Error when trying to exclude a file using PowerShell (on Windows 7)
I am trying to exclude a file from syncing following the instructions here: https://help.dropbox.com/sync/ignored-files using the PowerShell command: Set-Content -Path 'Set-Content -Path 'D:\Dropbox\x\x\x\x\options.ini' -Stream com.dropbox.ignored -Value 1' -Stream com.dropbox.ignored -Value 1 However, I get a PowerShell…
Best set-up to collaborate on files in project folders
I'm a draftsperson and dropbox novice with a free dropbox account. I have been drafting for a designer for a few weeks who uses manages his entire project file structure in dropbox. He shares specific project dropbox folders with me so that I carry out work on project files he creates within the folders. The issues I have…
Offline Online Green checkmark / Cloud icon indicators not visible / Finder MacOs 12.3 M1
Hi, was wondering if the Green / partially green and Cloud icon indicators for Selective sync inside finder are coming back soon? I know that you're working on a fix with new Macs and online previewing, is this part of the same problem? Dropbox v145.4.4921 MacOs 12.3 M1 Hope to hear from you, makes it really hard to get an…
Upload stuck at 1 sec left and "finishing"
I have tried to upload a lot of files a lot of times, and I get stuck at this multiple times. Sometimes it works, sometimes it stays like this forever.
How to upload iPhone live photos?
I paid for 2tb dropbox account but now I can’t backup my live photos, i took dropbox because of online-only option but why live photos is ignored? I believe its a important future
Offline ONLY files on Mac
I have the Dropbox extension for Mac. I have a folder, in which I would like a few files to be ONLY available offline. I don't want these files to be sync because they are too big. I have figured that via selective syncing there are ways to have "online-only" files as well as "online and ofline" files. But I do not seem to…
Computer lockup, indexing hangs
Running Dropbox on multiple devices. Only Windows 10 computer started freezing. Tracked down to Dropbox. Computer does not hang if syncing paused. approx 150,000 files- some online only, some available offline. reinstalled Dropbox app and and on starting Dropbox it starts indexing. Indexes till it hits 69234 files…
I lost my files after uninstalling Dropbox
Hi everyone, I uninstalled Dropbox for desktop yesterday. I lost my files after uninstalling Dropbox. It shows inaccessible icons from my files on the computer. My desktop, documents, and downloads were synced before. I urgently need to regain access to my files locally.
I’ve shared a folder with my daughter but she gets a message her Dropbox is full...help please.
I have a paid for Dropbox account with loads of space (I’m using around 6%). I’ve given my daughter a folder (shared it with her). She’s now created sub folders & uploaded photos & videos, however she gets a message saying Dropbox is full, upgrade. She is too young to have or need her own paid membership. How can I solve…
SD card changed itself to Read only after Dropbox Download
I have the Dropbox app on my PC Lenovo Laptop. I wanted to move the contents of an SD card to Dropbox using the computer's SD card reader. I've done previous downloads to the computer hard drive (Photos and Sony Apps) in the past with no issues. As soon as I inserted the SD card into the reader, I received a prompt to…
Files not appearing on 2nd device
Hello. I have 2 devices connected to my dropbox account; my original laptop and a new "mini" I just bought. Files I uploaded to dropbox folders before purchasing the new mini I can see on both devices. New files I upload to dropbox on one device I can't see from the other device. They are both connected to the same dropbox…
Automatic photo backup
My photos aren't any longer being uploaded to Dropbox automatically from my Samsung Android phone. I can't work out what's changed and how to get the uploads to start again without having to select photos individually. Can anyone help please?
Upload / Sync Pictures Folder to Dropbox
Hi, I'm setting up dropbox for the first time and my main reason is to store my huge photo/video library in the cloud to freeup hardrive space. I can't work out how to do this and from reading other forums it appears this function isn't available with dropbox and the only way to get around it is to move the mac's default…
Dropbox index stuck - 211,488 files
I've been on this board for a few hours now trying every possible solution to stop dropbox from being stuck when indexing. I bought a new laptop, moved the dropbox folder (1.3 TB) from my old laptop to my new one via an external HDD. Now my dropbox app cannot seem to be moving anywhere when indexing. I tried the following:…
Can no longer pause the sync process.
I am running v166.4.2920 on Win 10 using Chrome. I can no longer pause the file sync process because the choice to do so is no longer available. When I click on the taskbar icon, it shows a list of files under Activity, and another list of files under Sync History. The old submenu seems to have completely disappeared.…
Dropbox on macOS Monterey lost my Documents folder AND ITS CONTENTS
I now have two machines, a MacStudio (M1max processor) and a MacPro (Intel processor). The contents of $HOME/Documents got lost on the MacPro. I also have a laptop (MacbookPro, macOS Monterey) which I won't discuss. Previously on macOS HighSierra on my MacPro (and earlier): Dropbox Folder: $HOME/Dropbox Documents folder…
drop box sync problem after upgrading
My drop box app will not sync with my home computer. I upgraded and it still has not performed as it

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