Sync

Files not updating from Mac to DropBox
I have Dropbox Basic loaded on my MacBook Air and my iPhone. My files and folders are loaded and accessible on both. But, when I make a change to my documents on my laptop, the changes are not saved/uploaded to Dropbox. To try to correct the problem, I have Quit, Uninstalled/Reinstalled Dropbox, made sure my file…
What does 494 MB mean?
When I click on Drop on the menu bar, I see a list of files being uploaded along with text that says 494 MB. Actually that number keeps changing, but right now it says 494 MB. I know that MB means megabytes, but in this context what does it mean? Is it a rate?
Very Very slow performance in Windows explorer.
Windows 11 Pro Dropbox V 173.4.6706 using windows explorer i have extremely lagging performance of my synced folders... all folders are synced and have a green check mark as if the files are local. every single synced folder takes up to 1 minute to access. I can usually go online and download the file i want quicker than…
New MacOs Problem due to default to Online Only Files
Been having issues recently with terrible performance around video editing I was doing. The files were choppy and acted like they not fully entering the software. After digging digging and digging I just found out from DropBox support that with the new MacOs Monterey apparently when you add files to your Dropbox folder via…
Dropbox shows 'up to date' , but many files and folders still show blue circular arrow in Explorer
On one of my PCs, which is the only one on Windows 11, files and folders still show the blue circular arrow as if they are syncing when Dropbox has said 'up to date' in the tray icon for a long while. I have tried restarting the PC, reinstalling Dropbox completely, moving the Dropbox save location. The same files show…
On-line only folders start syncing out of nowhere
Hey there, I don't know what board this should be placed under because none of them seem fitting for the issue I'm having. So I just installed a new SSD and did a clean install of all my main programs I use. I installed Dropbox and went through and synced only certain files and folders with selective sync. Most of the…
Getting all music off my iphone and transferring it to my dropbox folder.
Hello all, quick question. The good folks at the help center don't have the answer to my question. I have read you can transfer all your music off of your iPhone (both apple and personally owned music Cd's etc.) I have lost my old hard drive that had all my music media and only have what's left on the phone. Is this even…
Multiple Dropbox Folders Removal
I have two Dropbox folders after a messed up move process with one synced, and one not, but I cannot remove the unsynced one without possibly deleting the cloud storage as well. For the move process, I accessed the preferences menu through the desktop taskbar icon on Windows to get to the sync page. From there I clicked…
Dropbox constantly adding and deleting temp files
My dropbox is constantly adding, deleting, re-adding, re-deleting (etc) a file called _fIlE_!.tmp. It is also doing all sorts of other strange actions every few seconds, like "You renamed the file metadata.json.temp to metadata.json" Any ideas what is causing this? I have tried restarting my PC, and also…
Need help on upload a 90 GB file
Hi Team, I need to upload a 90 GB file for a client. the client have dropbox plus so he have shared the folder to upload a file and myself have dropbox Basic account. while upload a file its getting stuck, i have tried many times to re upload getting same issue.
Point Dropbox to old Dropbox location
My system crashed hard, and I had to do a clean install of Windows 10. Luckily my Dropbox was setup in D drive. Now after I reinstalled Dropbox, it defaults to C drive as its location. When I try to change the location (using the Dropbox desktop app's Preference>Sync settings page) to the old location (in D drive) it says…
Why does Dropbox keep messing with my desktop shortcut? (Win 10)
If I create a desktop shortcut to, say, "C:\Users\Paul\Dropbox\Work stuff\", then it stays like that, and it works the way I want: I click on it, and it QUICKLY opens the local folder (which is actually one of my dropbox sub folders) If instead, I create a link to "C:\Users\Paul\Dropbox\" then initially it works fine, and…
How to get rid of the red circle on the dropbox icon in my menu bar? Mac desktop app.
Whenever someone comments on a shared file in dropbox, I get a red circle on the dropbox icon in the menu bar. This interrupts my workflow and I have to get rid of this feature if I want to get any work done on my computer. I have turned off all notifications on Dropbox app and on my system preferences, but the red circle…
Shared folder not updating with new photos added past when the link is created
Hi! I have a folder that I upload photos to regularly and I will occasionally share this folder with other people by using the share link. The problem is that, after I send someone the link, if I add more photos to the folder, the person with the link I shared can’t see any of the new stuff that’s been added. They can only…
Sync not available on second laptop
Hello, I installed Dropbox on my son's laptop and ask him to create one unique folder where he will put everything. But with time many of my personal folders syncronize on his computer. The option Preferences - Syncronize I have on my computer does not exist on his (see picture 1). When I open Dropbox icon on his computer…
Dropbox stops syncing
We use Dropbox for work. About every 3-4 weeks, my DB stops syncing. I cannot "force sync", the Dropbox icon disappears from my hiddon icons below, and the green symbols by the folders disappear. Any ideas?
Smart Sync Not Showing Up on Windows 11
Hi! I am on Windows 11 and have a Dropbox Business account. The Issue: I cannot see the option when I right click a file, to Smart Sync > Local or Online Only I do see this option on my MacBook Pro. I did see the option on my PC earlier this week, I do not see it now. In an effort to troubleshoot my issue, I just install…
Upload failed via mobile
Hello since view days I can‘t upload my fotos with Dropbox App from Iphone. I always get this info: „upload from VV.jpg not possible. File Name Could be invalid“ I tried several Fotos and diffent file names always get this Info and can‘t uplaod. Thank you for help. Best regards Christoph
Dropbox sharing for Designers - links to images in Illustrator ai files
I have noticed a problem with opening Illustrator ai files in dropbox. If I link all pictures and open later the same file everything works perfectly. If I open an ai file created by someone else, many pictures are not found and I'm supposed to find them and relink. If I relink, the person who created that ai file can not…
Dropbox stuck in "indexing" state on Windows 11, no files downloaded or uploaded
Hi, I've been using Dropbox for years without issues, but on my new Windows 11 PC, the app is stuck in "Indexing" status - no files are synched, downloaded, or uploaded. What I tried so far: - Restarting the app as well the PC - Reinstalling the app - Disabling firewall - Closing the processes (there are usually 7 of them…
Dropbox stuck indexing, then silently shuts down
I'm having some trouble getting dropbox to sync. I recently reset my windows 10 installation, after which I reinstalled dropbox, and since have been unable to use it. My dropbox directory is stored on another drive, so when re-installing, i am selecting the original intact drive with all of my dropbox files on. Dropbox…
Issue with Linked Work and Personal Account and Smart Sync
I have my Work and Personal accounts linked with a Plus account, but wanted to upgrade my Work account to Professional so that I'd have Smart Sync. Aside from the increased space, I mainly want to upgrade from Plus to Professional to have the Smart Sync feature on my Work account. However, when I upgraded to Professional,…
prioritize upload files by size so you not waiting 68 files photos because of 1 video
Prioritize by first uploading files smaller size and to bigger size last. Now I’m waiting 68 files on app to upload images and videos Is stuck on that number for 10min…
Please stop asking if I want to upload photos
Every time I login in the app I get asked if I want to upload my photos. I do not and never will. But there is no possibility to say: ‘stop asking’ so it totally drives me crazy. I can only say: ‘no’. So the app keeps asking me. Please fix this. It’s driving me insane.
Bulk upload for Google files/folders would be really helpful and save time
Uploading multiple video files from Google Drive is cumbersome and time-consuming: find the file, download to computer, upload to desktop, delete the downloaded file, and repeat, over and over. It would be amazing if Dropbox could create a function that would allow multiple files to be directly uploaded simultaneously from…
I can't upload files as I'm getting an error about my connection
Past 2 days I can't upload video files from my external to Dropbox via Mac book. ANYBODY?!?! File loads to 9 - 10 minutes left; stops. Says I've lost internet connection; will resume loading when I RECONNECT. Refreshed modem & router; still won't work. Intermittent internet signal. Goes from WIFI CONNECTED to LOOKING FOR…
How can I force the mobile app to upload photos?
When I first used Dropbox a few years ago, as soon as I took a photo on my androad phone the photo would be uploaded to my dropbox and synced to my PC. Nowadays I can take a picture on my android in the home (with connected wifi) and when I hover over the dropbox icon on the PC it states "Dropbox Up to date" it can be…
DB has full disk access, but won't sync - MacOS Ventura 13.3.1
DropBox tells me that there are 1,000 files on my disk that it can't sync. All seem to be in the same folder. DB tells me that I should give it full disk access. But it has full disk access already. I tried doing a chmod to 777 on the folder. No luck. Any suggestions?
MAC desktop, stuck on indexing after upgrade to DB app
I've been using Dropbox for years in rudimentary manner. Yesterday installed desktop app which shows indexing 21,242 files. Using Monterey 12.6.1 and chip is Apple M1. After install of DB app v172.4.7555, it as predicted moved the Dropbox folder from Favorites to Locations. Most files show an empty white cloud with no…
Option: Make available offline no longer available in context menu
Hello, I have all my files online only, but when I need to work with them I usually right click the folder and click 'Make available offline' but that option is gone since the last big dropbox update. How do I get this back please? I can't work like this.

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