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Sync Issues
Has anyone else had a problem with thier files syncing after the initial sync? All of the files synced the first time I added them but any new files or updates will not sync. I have been going back and forth with support and they want me to change my registry file. I don't think I should have to do that for a program to…
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overleaf sync
Hi, In my online Apps/Overleaf, there are 37 projects. In my computer's dropbox folder, for the same directory"Apps/Overleaf“, there are only 21 projects. How can I have all the overleaf projects which have already been in the online dropbox/Apps/Overleaf also show up in my computer？
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Uploaded Files to Someone's Dropbox Using My Personal (Not Professional) Email
Hello! I am an actor and often have to upload audition self-tapes to Dropbox links. Today, I uploaded some audition tapes to a production company's Dropbox File Request link, only to realise I was signed into my personal - not professional - Dropbox at the time. Will they be able to see the Email address I was signed in…
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New Files Not Downloaded Locally (Mac)
Starting last week when dropbox automatically moved the dropbox location on my mac I have an IFTTT script that places a file in my dropbox That file stopped getting downloaded to my local folder - Now it just shows in the folder with cloud & down arrow icon How do I make those files auto-download locally?
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1.84 GB mp4 sync stuck on "finalizing" during website upload
My iMac keeps freezing because it's having problems uploading and syncing a 1.84 GB mp4 file. I have v175.4.5569 of the desktop app installed. This has been going on for 3 days now. I've checked my plan and I have heaps of space, so that's not the issue. Today I tried pausing syncing via the desktop app, opening Dropbox in…
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Dropbox Smart Sync doesn't work for image sequences in After Effects
Hi, whenever I open an After Effects project from coworkers which uses linked image sequences that I haven't yet synchronized locally, the Dropbox smart sync feature fails to sync the whole image sequence automatically. It detects the first image in the sequence but doesn't download the rest, resulting in an After Effects…
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Move apple photo album to dropbox
I want to upload photos from apple photo album in 1 step. I don’t want to click 168 photos individually. IS THIS POSSIBLE? thanks!!
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Dropbox creating tmp$$ file extension instead of .jpg
Hi, When exporting from Adobe Illustrator some JPG-s, some of them are well exported with .jpg extension but some of them stuck to .tmp$$ extension. If i close Dropbox app or stop the sync everything is fine. Any solution for this? Thank you!
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Dropbox uploads are extreamly slow all the sudden
Just recently I swapped my hard drive and created a new dropbox sync folder. Everything transferred over fairly quick and dropbox did its thing. I then added 300+gb to the sync folder to be uploaded and what usually takes a few hours is now taking over 3 days and my max upload speeds are 450kbs with no fluctuation. I also…
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can't upload the edited files by wps office on Mac
when using WPS Office to edit XLSX and DOC files on a Mac, i can't uploading the edited documents to Dropbox. However, there are no issues when using Microsoft Office for the same purpose. Interestingly, on Windows, both WPS Office and Microsoft Office work without any problems. that there might be compatibility or…
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syncing issue with windows 11
while i uploaded any folder on dropbox then at that time all files of that folder are synced. but then after if any changes made in that folder like created new file then it is not syncing across. But while doing same process on windows 10 computer then it is working fine please help me out. thanks in advance.... Thanks…
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Issue syncing from Galaxy phone
I've got a very troubling discovery. I got DropBox to save photos and downloads of pictures from FaceBook, Instagram, email and texts. Earlier today, I saved 3 pictures my daughter-in-law sent via SMS of my granddaughters. I have a Samsung Galaxy s22+. The pictures show up in the "pictures" application on the phone, but…
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Syncing PC with Android? Please help. Don't know what I'm doing.
I read everything about the pics that I uploaded to the Dropbox cloud from my PC and be able to see them using the Dropbox app I downloaded to my Android, but can't get anywhere. Does this sentence make sense?
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Massive Data Upload and Sync Process - 20TB
Hi everyone, I am writing here to explain the process of our most recent data upload of 20TB to Dropbox via a 2019 Mac Pro connected to a 10Gbps Fiber line. The goal is to help those understand some of the issues we experienced as well as setting expectations to those who plan on uploading massive amounts of data at once.…
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Trying to create a secure data room with professional account
Hi there, I've just signed up to the professional account. I've created a folder with files in it. I've changed permissions on all elements of the folder/files so that people cannot share (if they haven't been invited) or download (if they are a viewer). I'm doing some testing with friends outside of my normal work domain,…
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have a pc desktop shortcut of excel sheet sync in real time to drobox original version
my worker updates a copy of a sheet on excel that is done daily and is avaialble offline he like it to have a desktop shortcut to click it easily he has another file that does this already how do i do it with this file we made changes to the doc and it did not update on the copy in my dropbox account how do we fix this so…
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Confidenital link transfer - from an employee to our company
We use DocuSign for employee contracts so that is going well. We now have new hires that we are submitting their W4's, Direct Deposit forms for payroll with their banking information - both have sensitve content inc social security number. I know to how to create a folder and send a link to people who do not have DropBox…
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Slow Uploads Speeds on 1GB Dedicated Leased Line
I am experiencing less than 10MB/s upload on a connection which I have 1GB dedicated. I can confirm the upload speed of my connection to any other server or speedtest is 1GB when testing. I have enabled No Limit in the Dropbox app. Dropbox support claim they do not throttle the connection. I have 27TB of data online with…
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Endless "DropboxFileProvider is downloading a file" windows forced shutdown, and other problems
(MacBook Air M1, Dropbox v175.4.5569) In the past month I ran into an issue with Dropbox syncing infinitely. In an attempt to fix this, I disconnected and reconnected my device, which did not help, and then updated to the new version (v175.4.5569), which did not help. At some point I also enabled some online-only files due…
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My Documents Sub-Folder as "Make On-Line Only"
In the past, I have been able to assign a My Documents sub-folder as "Make On-line Only" See Images. But that option doesn't seem available anymore. Can U confirm?
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I changed a file name on my computer and it's not showing up on my other devices
I am having sync issues. I was on my desktop and changed the name of a file. I went to my laptop and my other desktop a few days later and the new file name is not showing up. It is still the same old file name. It shows up as a new file name when I go to Dropbox online though. What can I do, besides restart my computer…
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Files can't be uploaded, how to find out which files are contained within "and 26 more"
Hi, I'm attempting to upload a large number of files to Dropbox but have been received messages such as "The following files are not supported by Dropbox and cannot be uploaded: report_ISC_memory_mask-NAcc_effect-grp_type-tval.txt, report_ISC_redCMLE_mask-VTA_effect-grp_type-tval.txt,…
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How to remove old, non active Dropbox installation from Windows 10
Hello all! I installed Dropbox on my Windows 10 PC many years ago. The install location was the L: drive. Two years ago I did a fresh install of Windows 10. I had to reinstall Dropbox. This time it was installed on my C: drive. For the last two years, I have had 2 Dropbox folders on my system. The original L: drive - a…
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Failure to sync changes from subfolder locally, online.
My documents folder was copied in its entirety to DB several months ago. A sub-folder is named New Files. I created a test file in the New Files folder two weeks ago. DB has still not copied that file to my online files, and it isn't in the Dropbox folder on my computer, in spite of the fact that the DB notification icon…
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Uploading photos in HEIC makes them appear out of order in the photos section
As per the title, when i manually upload photos in HEIC format they show up in the photos section not ordered by the date of the picture taken (even if such data is present in the file) but rather on the date they were added to dropbox. This is not true for jpg photos, but i would like to keep them as HEIC. How could i fix…
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Shared folder online only icon missing Desktop
Hello support, The "Online-Only" icon is missing on shared folders, which are shared with me and I can only view. When I make the shared folder offline available, the "Available Offline" icon and the "locked file" icon are showing up. I'm, running Windows 11 Pro 22621.1778 and Dropbox client 175.4.5569. Can this please be…
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Please don't block me from generating a link for a file that hasn't finished uploading
A new "feature" has been implemented where if I drop a new file in a DB folder, and then go to click on "Copy Dropbox Link", it simply won't perform the task until the file has finished uploading. Apparently this is to "prevent 404 errors". The "error" page that comes up when you clicked on a link before it had finished…
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How to start over with my Dropbox account, and delete everything?
Dear Community I have some problems with syncronisation and I want to start my account "from scratch",meaning I want to keep my account but delete all files and start all over with syncing from my PC. Somewhat like getting your phone back to factory settings. What do I do? I have all my files backed up on a 5 TB external…
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Auto sync from different devices save in same folder
I have iPhone and iPad. Both of them saved photos to same folder and my photos are mixed. How I can set different auto sync folder to different devices? I already try: stop syncing, pushing some fotos to different folder, auto syncing window pop-up, starting auto sync with hope it will start working based on different…
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iOS App constantly logging me out
I recently started using Dropbox for file storage on my iOS devices (iPad and iPhone) both previously on iOS 15 and now on iOS 16. I upload a fair amount of video and photo content and I've noticed the app logs me out unexpectedly in the middle of file uploads all the time. If I'm actively uploading frequently it happens…