Sync

Desktop app saying "Reconnecting to the internet. This may take a moment" on Windows 10
A few days ago Dropbox Desktop (Basic plan) stopped synchronizing with the cloud: neither files that I update in my computer are uploaded nor files that other upload into the share folders. The message that appears is "Reconnecting to the internet. This may take a moment". Nothing has changed in the PC, no updates, and the…
Dropbox photo sync is missing lots of photos.
I've been using the automatic photo backup for a long time now, and I assumed it is reliable and all my photos are being backed up successfully when it says they are. I am really alarmed to discover that is actually not the case. Recently I opened Dropbox and it started the photo sync and it said it had a little over 2200…
Waiting to sync (Mac)
Since yesterday, Dropbox won't sync files on my iMac. The app constantly says 'syncing 175 files', but nothing happens Manual upload does work. So apparently there is nothing wrong with the internet connection. I have a 6.25 GB account with only 2.8 GB in use. I have already uninstalled the Dropbox app and downloaded and…
File uploaded from one computer is not accessible on another computer
I do not see the file uploaded from computer A on computer B. The Dropbox account is the same on A & B. On computer B I can see the Dropbox folder that the file was uploaded to from Computer A. But I can't see the uploaded file. I can see the uploaded file file from computer A. But not from B. How can I view and download…
Files not available offline, even though I've selected the option in my app's preferences.
I'm on Mac OS Sonoma 14.6.1 I have set the preference in Sync to make all files available offline but when I go into Camera Uploads in my Dropbox folder I need to right click and choose "Make Available Offline" to download the files from the cloud. I have restarted Dropbox on the Mac. Any ideas why I can't get files to…
Gmail label migration issue. Number of transferred emails isn't the same in Gmail as Dropbox
I'm migrating Gmail Labels to Dropbox. The number of emails transferred is not the same in Gmail as Dropbox. Why?
Keep an active Mac Mail mailbox on Dropbox
Hi, my email archive has grown over the years – I want to keep all the important old stuff (since 1994) because it's kind of my personal archive. Now my mail provider (a little independent company) is complaining about the 50GB+ that I am using and wants to start charging me for that. There's plenty of space in my Dropbox…
A certain icon overlay doesn't work in Windows
I have been working to resolve issues regarding icon overlays. After reading a lot of posts on this forum, I figured out how to edit my registry and move Dropbox overlays to the top of the list, giving them priority. This worked - with one odd exception. The icon for mixed state files won't display no matter what I do.…
Dropbox sync stuck with simultaneous download and upload
Hi, I recently made a bunch of changes on my local Dropbox, while simultaneously making another set of changes directly in my online account. In hindsight, this probably wasn't the best idea as now my sync is stuck trying to upload ~7500 and download ~6500 files. The number of files 'syncing' has not changed in days. Any…
My files in my Dropbox folder have cloud icons, how can I get them local on my Mac?
Hi! I have been a paying client of Dropbox for several years and must now opt out of this. Actually, that happened automatically when I forgot to update my card number and was, therefore, downgraded. So now, I have files representing 8,000 percent or some outrageous number of what I can have as a non-paying customer. My…
I added a folder to Dropbox from the website, but only 200 files got uploaded.
I added one folder from my D drive to my Dropbox backup and it quickly backed up about 200 files and then stopped. Nothing else got backed up. So, I deleted that folder from Dropbox and added it again, with the same result. Can anyone tell me what's going on?
Files on my Dropbox desktop app on Mac 15.1 are not syncing elsewhere
Dear Community members, I have been using Dropbox Plus for the last 4-5 years without any issue. In the last month or so my files have gotten stuck and won't sync. I primarily use Dropbox on my Mac, but also need to view files on my Android device. More importantly, my team members are also unable to access files I place…
Moving Dropbox to a new PC from an old one where the Dropbox folder is on an external USB drive
Hello, I have received a new PC. I want to move Dropbox to the new PC from the old PC. The Old PC has the Dropbox folder on a USB3 external drive and syncs all files and folders locally. What is the best way to do this? Thanks, Al
How can I make my files online-only on my new computers?
I have two new computers and want to have online only files, but have all the folders and structure on my computer. Clicked off of "all sync" because I did not want the files on, but I can't see any files on the computer. I want to see the files, but have them stored in the cloud. I have done this before but cannot…
How to import a 30 GB drive?
Hi! I need help, I used to use Drive cloud for my files, I need to import the whole Drive whose size is 30 GB approximately, to Dropbox, but I don't want to do it file by file. Is there any way to migrate all the information from one cloud to another? I already tried with the option that appears in “Upload” “Import from…
"Smart" sync keeps downloading online-only files
I am growing increasingly frustrated with this so called "smart sync" feature Dropbox has recently introduced (or rather forced upon me). I have a number of files I've brought over to Dropbox using the finder on my Mac, that I have then marked as online only, in hopes that it would upload the files and then remove them…
How to check the upload speed, using my app?
Guys, why is the no way to check the current Upload Speed in the Windows Desktop App, this is so much needed. It used to be possible to hover over the tray icon to get this information, but thats gone.... Please make this possible. We send tons of large Video-Data and it is crucial to our operation to monitor the Upload…
Is there a way to download all files that were previously online only?
New MacBook, and dropbox was accidentally set up as online only files and folder. I've changed this, but it only affects FUTURE files. Now I need to go traveling (often no internet) and still access things and a HUGE number of files are sat in the cloud and not on my machine. Is there an easy way to download them all?…
Dropbox not syncing after I restored my Mac from Time Machine
Yesterday I restored my Mac from Time Machine. I just updated a document in Dropbox and it didn’t sync to my iPhone. Any help. I’ve never used this.
One of my Windows computers isn't syncing and I don't see the Dropbox icon in the taskbar.
mijn Dropbox synchroniseert niet meer! Ik heb bestanden aangemaakt en gewijzigd op mijn laptop werkkamer (windows 10) en in de woonkamer gebruik ik mijn kleine laptop (windows 11) en daarop is niets terug te vinden! Bovendien zie ik het Dropbox icoontje onder in de taakbalk niet. Wel de blue tooth en One drive. Wie weet de…
The "Copy Dropbox link" option is missing on Finder and new files are no longer syncing.
I have created a new file for a client who shared his folder and the file did not come through. I checked on my mobile app and the files aren't in there. I also checked on my web browser and the new files do not appear there either. I noticed that when i right-click on any file in my Dropbox in Finder, whether folder of…
Stuck on indexing on Mac
Hi. I re-installed Dropbox due to a day of files not syncing. It's now not even indexing files. Any help would be appreciated. I've tried fixing permissions, only syncing a small number of folders, nothing I can find appears to be working. I'm running Mac 15.0.1 and the latest version of Dropbox. I've looked at my internet…
The personal team member folder doesn't sync on a computer and I can't remove it either.
Hi, In my team we share a common Folder, and I really don't need this 'Personal folder' that appeared after an update. Also it is weird as there is nothing in it, but an infinite arborescence of a folder with my name. On my computer i can put it in 'Online only', but i'm logged into another common computer and there it…
Our files aren't syncing on a 2023 macOS Sequoia Studio, but are fine on all other computers.
We have now spent all weekend trying to get Dropbox to work. It's been fine for years but for some reason on Friday evening it suddenly got stuck syncing on one of our Mac Studios. We have tried absolutely everything we can think of with the help of chat support and are getting desperate. We're now really behind with work…
Make doc scanning better
It has trouble scanning a piece of paper.
Photos appear in camera uploads but not on my Dropbox folder
I am taking photos and screenshots on my phone. My photos and screeenshots appear in the Camera Uploads section in Dropbox. However, the photos are not appearing oh my hard drive Dropbox folder. Only the screenshots appear. What is going on? Why are my photos not downloading?
New files I add to my Windows desktop app don't sync to the rest of my devices.
I have been a very basic DB user for years and just recently have a problem. We have a DB account with 2TB. We have three machines we use to access the DB account. One is a MAC, one is a desktop pc (WIN11), and the third is a laptop (WIN10). I generally have had no problem. We create folders and upload files to DB and can…
QR CODE DIRECT LINKS....
QR CODES! Hi there - - wondering if there will be a way to easily create and direct with a qrcode into a dropbox folder? I am creating multiple promo and other videos - and will be using QR codes for events, etc - and prefer to keep everything in dropbox - the other options require giving the materials shared to another…
Naming convention not working on video files.
When logged into the web (Firefox as the browser), I set a naming convention for a folder so that it lists the Date Captured, then lists the time from the metadata: YYYY-MM-DD-HH.MM. When I did this, it worked for all of the photos I added in, but it didn't work on the videos at all no matter what I tried. Is this not…
How can I save directly to Dropbox from an email without downloading first?
How can I move to db from e-mail directly w/out saving first?

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