Sync

I apologize in advance for the formatting. Briefly: I am attempting to delete files from Dropbox from my Mac and I have ended up in a terminal loop with an unsolvable problem. This is on Mac, of course. Sonoma 14.8.1. This OS is supported by Dropbox. There is plenty of HD space. I am also selectively syncing to cut down on…

I have an iPad Pro M4 and iphone 15 pro, both running the latest versions of op systems and Dropbox app. On both devices the native Filess app shows “syncing with Dropbox paused”. In the Dropbox app itself, if I mark folders for offline access, the download starts, but then freezes. Some folders may show the green sync…

There are MANY similar questions in the community about this, but none answer the problem: I can't get files to download local on my machine. Environment :macOS 26.5, latest Dropbox downloaded and installed, Dropbox has Full Disk Access Steps to reproduce: In the Finder, select a file that is Online Only Right click → File…

The Dropbox desktop app has a limit on the number of files it can sync to a computer. When I signed in, the app told me "Dropbox can't sync over 500,000 files to this computer" and asked me to choose folders. But the Selective Sync window only shows the size of each folder, not how many files it contains. Size says very…

A bunch of my files and folders are invisible on my desktop computer, but they're still accessible if if go to the Dropbox website, where I get the message: "this folder is hidden from your device." None of these files or folders are "Teams" or anything like that. They're just mine, and now I can't access them from one of…

Hello Dropbox Support, I need help with sync status icons (badges) not appearing in Finder on my Mac. My files sync normally and the menu bar app reports everything as up to date, but no icons show on any files or folders in my Dropbox folder. Background: I accidentally updated to the File Provider version of the desktop…

I am having a persistent problem with Dropbox Desktop on Windows 11. Dropbox installs and authenticates successfully, but the tray application remains indefinitely at “Starting…” and never begins syncing. I have already performed extensive troubleshooting, including a genuinely clean installation of the current 64-bit…

My Dropbox desktop app on my Mac had not synced since December 2021. After reinstalling it, the local Dropbox folder still lists about 5.800 Camera Uploads files from 2016 to 2021, plus the folders "Photos from iPhoto" and "Af imac fyrir hreinsun" (several thousand files). These were online-only, so the local files are…

New Windows 11 computer. ~400 GB Dropbox. I copied all the files to a disk from the old computer and moved the disk to the new computer, all Dropbox has to do is just to verify these are same files. No actual download is needed, the files are all there. But nothing. The download queue is just stuck there. Same files are…

Dropbox Linux 272.4.3798 remained at “Starting…” in the CLI and “Connecting…” in the tray for days. The immediate cause on this machine was the FILEEVENTS watcher following an archived directory symlink from inside Dropbox to the user's home directory, which contains Dropbox itself. Deleting only that obsolete symlink,…

I have not even modified anything at all. Dropbox sometimes like to create a ton of folders of "selective sync conflict" that are all empty. I only use Dropbox on my Mac and my phone. I don't even have a second computer. I have not even modified anything. This is simply unreasonable and unacceptable. Today I found…

My business uses both Macs and PC. The deleted all the files to reformat the folder structure we have set up. Long story short we used a USB that is formated for a PC and now there are a lot of ._ files. I have seen the recommendation to take out all the files and reformat the USB and reinstall the files again but this…

My computer's downloads folder is located in Dropbox instead of inside my computer. As a result, my Dropbox is 132% full, which means that people can't share new documents with me. I don't want my computers downloads folder to be inside Dropbox; I want it to be on my computer. However, I can't find any settings to move it,…

There is nothing worse than not having access to your files when you’re out and about, or running out of space when you’re in the flow! Well, now we have great news, you can make your files online only so you can free up your hard drive space and always have access to your files. It’s all too easy to fill up your…

Need more room on your laptop? Or want your files ready when the Wi-Fi has other plans? Choosing between online-only and available offline can help. Why make Dropbox files available offline? Making a file available offline saves a copy on your device while keeping it in your Dropbox account. It uses device storage, but…

This thread ‘File corrupted and cannot be restored from the version history’ here on the Community got me thinking ... it reminded me of how important file recovery tools can be, especially when things go a bit sideways. So I thought I’d put together a quick guide on how to restore files using Dropbox, just in case you…

Hi everyone, I’m having two related issues with Dropbox on my Mac: When I right-click files and folders inside my Dropbox folder in Finder, the Dropbox options are missing, including “Make online-only” and “Make available offline.” The sync status checkmarks are also missing in Finder, so I cannot easily tell which files…

There was a software update of my machine to OS 27.0.1. The desktop app was running fine until I went to send a file and it I saw cloud icons next to each folder with the wording, "account not found". Its not even allowing a log in to the app, and no im not logged into the web client. I need to use this for work, now. Im a…

Out of the blue I'm having the good old recurring problems with *.idlk files getting locked by Dropbox idiotically trying to sync them. It's been fine for a couple of years for me, until it came back all of a sudden now. I tried setting up Ignore rules in the Dropbox ignore file - to no avail. The program stupidly keeps…

For the past few days, I've been unable to see items others have uploaded to a shared folder that I create. First, I create the folder. Then, I get a share link for others to edit the folder, which I copy and paste in an email to them. Third, I send them an email invitation directly to Dropbox. Of late, every time they say…

For the last few weeks dropbox doesn't start anymore on my old macbook running High Sierra. I tried uninstalling and reinstalling multiple times. I tried advanced reinstall with the terminal commands, but that didn't seem to remove all dropbox cache/pref files. I manually removed everything from the Library folder making…

I get it. I'm on a free plan, I only have 2GB, my files aren't gonna sync. But please stop pestering me about it. I don't plan on paying for a subscription anytime soon and I'd like to be able to use my computer without getting this constant popup.

Synchronization Problem We work as a team using Dropbox and store our data on an external drive. Everything had been working fine until now. Now my Mac is constantly indexing / syncing. It’s a new device, a new external hard drive, and I have a stable and fast internet connection. The external hard drive is formatted as…

Hello Dropbox Support Team, I am experiencing a critical issue with one of my important Excel files named "LKRT.xlsx", which has been securely stored in my Dropbox folder for years. This file is password-protected, and I have been using the exact same password for years without any issues. However, after the recent…

I recently bought a new M4 MacBook running Tahoe 26.5.1. I've been having a lot of syncing problems with Dropbox. I had an existing 70 GB of data on my previous computer, and the first thing I did was try to sync on the M4. It took about two days for the sync to finish and for the green circles to appear next to all files…

Dropbox has stopped syncing on my Fedora 44 linux installation. I'm getting this strange result: eric@fedora:~$ dropbox version Dropbox daemon version: 268.4.4124 Dropbox command-line interface version: 2026.01.15 eric@fedora:~$ dropbox start Dropbox isn't running! Dropbox is already running! eric@fedora:~$ dropbox update…

For the past few days, the desktop Dropbox app (258.4.3749) on my MacBook Pro has been showing the 'Reconnecting to the internet. This may take a moment' constantly. Meaning nothing is syncing. I'm on a MacBook Pro with Tahoe 26.5.2. I have no VPNs running, Private Relay is switched off, and I've disabled the firewall but…

I've recently had a lot of trouble with PDFs that are visible in iPhone app and on the website but are not viewable in Windows 11 File Explorer (just get Microsoft Edge home page or a file-not-found error). I've done an inordinate amount of research and troubleshooting. While there is no apparent syncing, security setting,…